Concentra Urgent Care

Urgent care should not be in their title. I came here for a drug test and have been here almost two hours. In that hour they have only called back two people. One person working the counter while the rest of them sit and look. So sad.

The only positive is that I was seen quickly. The nurse who attended me was extremely rude to both myself and my fiancé. Even though this urgent care was in my insurance network the front desk staff couldn’t figure out how to run my insurance (even after confirming on the phone with a representative that I was ‘in network’) so I had to pay out of pocket. Now I have to deal with the hassle of filing a claim form. I would NEVER go back here or recommend it to anyone I know.

This review is solely based on my meeting with Adam Bentley (the physical therapist).
I was sent here by my employer after I was injured at work. There was almost no wait time, and diagnostics were fast. I was told by the attending physician that I may have rotator cuff impingement but he wanted to have me evaluated by PT.
Adam was VERY nice and made sure I was comfortable. He worked me up, and while the motions were uncomfortable, he made sure not to push me past what I was comfortable with. He said (after physical exam) that my rotator cuff seemed fine and he was worried about a partial bicep tear with tenosynovitis. He let me know that he couldn’t be sure due to referred pain and inflammation, but wanted to make sure that we got an accurate diagnosis so I wouldn’t need unnecessary surgery or MRI. He asked that I come back in a few days to see a colleague of his so they could be sure. I was impressed. Not every doctor is willing to immediately jump to having another person evaluate a patient. He seems to genuinely care about appropriate diagnosis and patient care.
If you need PT, Adam is awesome!

Nice staff but …
It took me 1 hour and 15 minutes to take a drug test. The process was 15 minutes but the wait was one hour on a Friday at 10am. Ridic! They do not take appointments. Double thumbs down.

Dr gutierrez was so nice. He called to check on me and seemed like he cared. The wait was like 10 min, the place was clean. They don’t have check in online but the wait at care now was 1.5 hours even with check in. I would recommend

I’ve been to this location several times, and the staff has been consistently very friendly and attentive. The wait time to see a doctor is reasonable, and as another reviewer mentioned, they call to follow up on your progress. The staff is also very responsive to phone requests. The only minus is that the doctor only spends a few minutes per case, but for me that is to be expected for this type of clinic. I whole-​heartedly recommend this Concentra for urgent care.

Well my boyfriend and I came in about 4pm Tuesday afternoon and there was only 2 people in the waiting room. Paperwork was short and we were done with that in 5 minutes. Apparently the front desk ladies didn’t know how to enter his information so that took about forever then finally got another lady to figure that out! Then 2 people walk in and filled out paperwork and were taken back not even 10 minutes after signing in. Through all this mess my boyfriend is in extremely excruciating pain in his lower back. Can’t even walk or barely sit in the chair. I would in my mind red flag that as an «oh we need to get him back ASAP!» seriously??? I would understand if the place was packed but when I’m hearing crickets (not literally… the place is clean) I better hear his name quick to get called back. People I am not that person to complain but this is an URGENT care place not let’s sit and have a tea party! Maybe it’s just today but this place sucks! I’m writing this as I’m sitting here and it’s been about 2 hours. Might as well have gone to the emergency room at least they might have somewhere for him to lay down! After we contemplated just leaving he got called back finally and was back there for maybe 10 minutes or less with the doctor. I don’t know about you but that’s a really short time to have a visit for something and apparently by boyfriend didn’t even get a chance to speak. All the doctor had him do was bend over and felt around then prescribed him some muscle relaxers and told him to take OTC pain relievers. Like he hasn’t been taking those daily anyway… like what the heck? So get his prescription and there’s only 5 pills. 5 pills for a stalky guy with a month worth of pain beforehand while doing heavy duty labor for 9 – 12 hours a day ²⁴⁄₇. $ 120 for that visit? What a joke!

All I have to do is a simple drug test. Got here at an off hour and they are slow as molasses. This is ridiculous. Only 2 people here when I arrived 40 minutes ago. Very frustrated.

Had to see a doctor urgently for a throat infection and couldn’t get in to see my own. I waited about the same amount of time that I do at my regular doctor’s office. What impressed me most about this visit was that they called me a few days later to check on me. No other urgent care centers that I’ve been to called to check on me. The doctor and rest of the staff were pretty friendly and have their act together. I’d definitely go here again if the need arises.

Front desk staff super helpful and friendly, however physical therapy is a joke there, don’t do it. No attention to detail, have multiple patients at a time to one physical therapist, and just treat you generally, not case by case. Physical therapist was rude and didn’t seem to care about my concerns I tried to voice.