Custom Metal Home

I worked w/​CMH for a basement zinc top bar. It turned out beautifully! They were professional & efficient. I’d recommend them & will work with them again.
Jereme Smith, ALA
Owner, Design Insight Inc.

Beware: Custom Metal Home is being investigated by the Better Business Bureau. They claimed to be able to make a table to agreed specs, shipped us one that doesn’t stand up to normal use, blamed us for the problem, and have gone dark when we asked for our money back.
This video link below shows the quality of product that CMH delivers to customers:

We spoke with CMH when we were looking to get a stainless steel dining table made. We wanted a 36″ x 48″ table with 13/​4″ square legs. They said their standard square leg is 3″, but after checking on the possibility of a 13/​4″ square leg, said that they could do 1 ½″ square legs. We agreed to that. The quote looked good to us, we made full payment, and approved the shop drawings for fabrication.
When we received the table, we were dismayed to find that it has a serious problem — the table sways with very little sideways pressure. Just using a knife to cut food on a dinner plate caused significant swaying. We contacted CMH, explained the problem, and asked for a refund. They replied that the swaying was due to the fact that we were «adamant» about using smaller legs. (They had never mentioned any concerns about table stability when we were discussing the design of the table. If they had done so we would not have gone ahead with the order. There were two iterations of quotes and three iterations of shop drawings, with no mention of any issues or problems.)
They offered us two options:
Option 1: Send the table back for the engineers to «take a look at it» and «try and figure out a solution». Given that:
— The shop drawings were either not checked, or negligently checked, by their engineers;
— They went ahead and shipped out a table which they realized had a stability problem;
— They won’t be able to stabilize the table without impacting the design — we would get a different table from what we were looking for; and
— They blamed us for the problem;
we did not want to further engage with a company that demonstrated that level of incompetence and irresponsibility.
Option 2: Return the table, which involves a 25% restocking fee, and return shipping is our responsibility. This option would involve us losing about $ 1,000.
We let CMH know that this defective table resulted from their internal failures (in engineering design, and quality control checks prior to shipping), and that we therefore should not have to bear any costs for the return. We suggested working together on a satisfactory resolution to the problem. CMH, up to this point so prompt with email replies, failed to respond and went dark. We are left with a table we cannot use, still in need of a dining table, and are out nearly $ 2,000.
CMH claims to deliver high quality work and great service, but failed massively on both counts.