Dr Smart Phones Addison

Would never recommend this place to anyone. I made a drop off for a screen replacement and then heard back the following day that they thought their part might be defective because it would work and then stop. They said they would get another and let me know. I never heard back. I stopped in days later to find out what was going on and not only had my device not been fixed, they tried to upcharge me to «fix» an issue with the home button from the screen being cracked. There was no home button issue before yet I was blamed because of the broken screen but they would not acknowledge that it could have been from them taking the bad screen off. What seemed interesting was that they were willing to replace a connector they said was damaged but only charge me for the labor. That to me said they caused it but instead of taking the hit on it, they placed the blame on me and tried to make me make up for that. No wonder they’re on Groupon. Crap repair service and crap customer service is why they’re likely hurting for more business. I would not recommend this place whatsoever.

I was in plano working and had visited another location before.
They were fast and efficient and had really great product knowledge and customer service.
My coworker came to this location and it was also the same great service and knowledge.
Our tablets seem to have charging problems for multiple reasons. They can fix them after recommending what needs to be done.
Prices are reasonable and I don’t even know anything about the Groupon deal?
Alejandro is the new owner and he was great.
We talked a lot and you could tell he cared about running his business well for repeat customers and referrals.
Not sure about other people’s experiences here but I would definitely recommend Dr Smart Phones Addison for anyone who needs cell phone repair, tablet repair, and even laptops in this area.
He offers warranties and will take care of your electronics.
They even have accessories.
Definitely stop in here first. Ask for Alejandro!

Worst customer relation experience ever! This staff is experienced in creating excuses vs solutions. Original estimate was for $ 69 to have my galaxy s5 power port repaired. Upon disassembling a short was created in the unit therefore more parts were required to complete the work order. The new estimate was over $ 200. Fortunately we were able to negotiate the price down to 175. However when we the unit back to work there was a problem with the volume and speaker system which did not exist prior to repair. This was mentioned to them as well but they said the repair did not cause that problem. Furthermore, my wife’s SD card was missing from the unit. When I return to the store to confront them they adamantly stated that they put all parts back in to my wife’s phone. This was the only explanation given therefore obligated write a negative review because they should have been a little more sensitive and more diligent in trying to locate the missing card. Likewise the card is not the major issue is just as sensitive material on the card that will be forever lost. Not recommended at all and if you use this store make sure there are no SD card in your phone

I went here to get my iPhone 5S repaired on 10/​25/​2014. I asked about the Groupon b/​c the Groupon says the 5C and iPad2. They told me they would accept the Groupon + an additional $ 20 at the Frisco location. After I realized the Addison location was closer, I contacted them and was told something totally different. I then explained what the Frisco store had quoted and agreed on the deal. I arrived at the
Addison store and there was only one person working. He advised that the phone would be repaired at latest 1:30pm. I returned to pick up my phone and had to wait an additional 30 mins.
By the time I left there were two other technicians present. I explained the situation to the gentleman who cashed me out and advised him that I didn’t think I should have to pay the additional $ 20 due to their timely delivery. He stated if I didn’t give the $ 20 he wouldn’t be making anything out of the deal (so much for satisfying the customer). When I returned to my vehicle, I dropped my phone in the cup holder and the screen cracked. I do not believe the quality of the screens used by this store are worth the time.