Enterprise Rent-A-Car

Realized JUST before closing that I’d need wheels for the weekend. I was ROLLING within the hour! GREAT customer service. Speedy renting with all required documents and a pleasant ride home when returning. Keep up the good work Enterprise Team! I’ll be back! =)

I’ve rented with these guys a few times for various things, moving larger items, larger travel car, etc.
The service here is fantastic. For some reason, the people at this location go above and beyond for customers. I can’t say I’ve had the same experience at other locations, only this one. Other locations should learn from this location. I can’t stress enough how awesome customer service is. I’ve worked with a few of the ladies and one guy. All great !
Also, this one is open on Sundays!

Extremely disappointed with enterprise! I solely picked this location because of its overall reviews and go figure I had a horrible experience. We called on Christmas Eve asking if they would have a car the day after Christmas and if we could use our paper license since the dps didn’t send our originals yet. The lady on the phone was sweet and said no issues at all and they would have cars available that morning. We had a party of 6 going to San Antonio and needed to leave first thing In the morning. They did not have any cars available… And we ended up waiting a total of 2 full hours before finally getting one.
The paper licenses didn’t work as they said we needed a passport as well but I was told otherwise. Thank god my dad was there to handle that piece of mess. People seemed to be taking cars and returning them because of their condition right in front of us so obviously we didn’t want those cars either… I just wish I wasn’t lied to over the phone about car availability and the paper license stuff. Going to use another company in the future.
They did however opt to pay for our gas and ended up upgrading us to a larger car because of my complaining :)

Been going to the same enterprise for a few months now. They’re always willing to help and their service is spectacular! Craig has been very helpful.

great service at surprisingly low rate. I rented a car for the weekend and it was only $ 25, with tax! I will surely be back.
They do give you the hard sell on the insurance (which worked on me ’cause knowing my luck…) but with the rental being that cheap, it’s still a decent value.

Excellent service– they upgraded my car to a brand new cherokee and we’re super helpful every step of the way. Their price was highly competitive. I strongly recommend considering their location If you’re renting a car in Dallas /​Addison!

Have rented from this location on many occasions and save and except one extraordinary event; I have found everyone here to be efficient, friendly and helpful.

Out of all the Enterprises I’ve been to and maybe even all the rental car companies, I think these are the nicest, most helpful people ever. Always helpful and friendly and kind. Can get good weekend deals. Thank you Emily and all at this location!:)

Booked a business rental from here. Reserved a mid size car. They brought a Ford Fiesta and said it was a midsize. I questioned the agent and she talked to her manager. She came back and said it was a midsize, but I could pay to upgrade to something else. I told her the sticker on the car says it’s a compact and thought they were being dishonest. They had plenty of cars so not sure why they were trying to push a compact as a midsize, lied about it, then had the audacity to ask is to pay for an upgrade. It wasn’t until I questioned the manager inside that she admitted it was a compact. I won’t rent from here again and would encourage you to avoid this location. I rent at least twice a month for business and it was more their attitude that bothered me most. I guess they figure most people are too stupid to know the difference between a Fiesta and a real midsize car like a corolla.

I had a few more bad experiences with another Enterprise, so I didn’t expect another location to be much different. Well, I was wrong. I came here with a reservation, and they gave me exactly what I wanted. And to my surprise, they did not pressure me to purchase any additional insurance. Once I declined, they let it go, and I was on my way.
The next day, one of their representatives gave me a call. I thought something was wrong, but he was just calling to make sure my reservation went okay. He also told me that if I had any problems, needed a different car, or just didn’t like the car I was in, I could come back and exchange it. I definitely appreciated that.
They also have a program called Enterprise Plus that gives you rewards. Each rental gives you points, and you can use those points for future rentals. You can sign up online, or just activate it if you already have an Enterprise card. The points remain active as long as you have a rental every 2 years. Haven’t used it yet, but I’ve accumulated plenty of points by now, so I’m interested in trying it out!

My husband and I had to cancel a reservation we had made and they were so nice about it. This is the third or fourth time we’ve done business with this location and they’re great. I can’t recommend this branch enough.