PetSmart

I really don’t want to single out the employee publicly (hopefully a manager will message me) but let’s just say the young lady needs more training. Also, when you make a mistake don’t lie and make excuses, just admit it, fix it, and move on. This store… Needs improvement.

Clean and well organized store. Seems a lot smaller than several other Petsmarts I have been to. They also don’t seem to have as big of a staff as others, so don’t expect the level of service you might get at other stores.

Says you can walk in to get your dogs nails done. Don’t believe it. I need help getting my dog out of the house. Got all the way there and after ten minutes of standing right in front of them they didn’t have time. They said I could go to another store. Well how do they know that store would have had time? They didn’t call them to check. I am fed up with petsmart. We just got a puppy from them two days later at the vet the baby had pneumonia. $ 1500 later everybody is suprised she lived. They give you free insurance for 30 days but it doesn’t take effect for 14 days so it’s good for two weeks. One of the most poorly run stores I have ever seen. It’s not just one location it’s all of them. So I guess it starts at the top and rolls down hill. I am done with them. I promised myself today I will never set foot in another petsmart ever!!!

I brought my dog to be groomed today for the first time at this location since I just moved to the area, he’s a 12 years old sweetheart small terrier that NEVER had problems with groomers.
After 2 hours I received a call that my dog is behaving bad and I need to come and pick him up, I came after 10 minutes and found my dog hysteric he peed all over the floor once I arrived, never seen him so afraid! The groomer only did half hair cut because he claims my dog tried to bite him few times, And at the end they tried to charge me almost full price! (38 $ of a 40 $ haircut) I refused and at the end I paid half price on a half hair cut and hysterical dog.
DO NOT GO THERE!!! It’s NEVER the dog’s fault, only the «groomer»! A part of a groomer’s job is to know how to speak to a dog and make him relax so he could do the haircut! I’m so pissed!

Brittany was so helpful and so nice! This past Friday night i went in to purchase some guppy fish, since they had just got in a new shipment of fish that day, she seemed to be happy with her job, although she was getting called on her walkie talkie alottt. Apparently they only had two people working the entire store that night which is crazy! Those ladies needed more help! Anyways, as i was going to check out there was a lady at the checkout counter trying to pick a fight with Brittany, saying brittany was being disrespectful and rude to her and started to raise her voice so that everyone could hear her complaint. Brittany being rude, couldn’t have been further from the truth. I couldn’t help but notice that she was so sweet and helpful to everyone she was called to attend to while i was shopping. This lady obviously just had a bad day or something. Poor Brittany finally told her that there were other customers in line (there was about five of us behind this lady) and that if she had any other questions or concerns that she could take it up with petsmart customer service. I thought she handled it very very well! So this review is for Brittany! You go girl!

This location is terrible. They are close so I decided to suck it up 3 times. Each time I was in there once to look at their fish which are disgusting and they seem to never really be in stock and the tanks are dirty. When I asked for help and had questions no one seemed to know what they were talking about. Very frustrating. This same visit I walked around and noticed the dog isle of collars and harnesses looked wiped out and messy like they were going out of business. My second visit was geared towards the fish to see if the first visit was a bad day and I also needed a product that is very well known in other pet stores. The fish looked exactly the same and still not much stock in and tanks still dirty. I gave up. Then I asked for this item I came in for and they said I don’t know what that is. I explained and they just said I don’t think we have that. Without looking the guy said sorry and walked off. Wth? Horrible customer service. You can recommend something else or at least make sure you don’t have that product because you didnt seem sure. *FACE PALM*
I then checked the leash isle again and still looked like crap. Sadly I was hoping for more options as I love changing up my dogs collars. My 3 rd visit was to be lazy knowing they probably wouldn’t have much still but in hopes to find a nice looking harness for someone who wanted something specific. They were out of all the small dog sizes in the ones I needed. A lady by the name of Kathy asked if I needed anything. I said maybe. I’m hoping you might have a size hidden somewhere making light of the situation and then asked if they were getting ready to change the leash isle or bring in new items because they never seem to be very stocked up and half the isle was bare. She responded with a sarcastic «I don’t understand what you mean» remark that frankly was followed by attitude and I felt like she was annoyed I was asking questions. I immediately got uncomfortable and just wanted her to leave. She finally asked well I can check our ordering system which felt very forced on her end. She walked off. Came back making excuses about why they don’t have things in stock and one response was well it says we have one in but that’s probably not right. Then said we only order 2 – 3 at a time and they just go fast. Wtf? If those items go fast wouldn’t you want more in??? She was awful and I just couldn’t wait for her to be done. I thanked her anyway said I will just have to order offline. Which working in customer service I would have asked the customer if I could order more and taken my name. Bottom line this store sucks and they clearly have no customer service skills. I will never go back again. Go somewhere else people! The reviews are right!

I took my 3 year old Maltese to get groomed here a few days ago and when I picked her up she was extra fidgety and anxious and when I checked her she had a bunch of nix’s on her paws and red marks which I know come from overly aggressive clippers with no guard attachment, and she was all choppy and uneven. I told the person checking me out about what I noticed but they blamed it on her being matted well her feet were not matted so that’s
B/​S. Matted or not the place I usually go to which is in-​between groomers at the moment which is why I didn’t go there this time always made her look good and she wasn’t so distraught either. I definitely won’t be bringing her back. I Also posted a picture of her foot so everyone can see.

I love this location. Everyone is always friendly and willing to help. Monique is the true shining star at this Petsmart. She is very informative and just overall awesome. Clean store, and we have had a great results when we take our baby to get groomed. Keep up the good work everyone.

So frustrated with this place! Wasn’t happy the first time, but decided to give them another try because they’re close. Today I dropped off my dog at 10am for a bath, nail trim and teeth brushing. They tell you 3 – 4 hours. At 5pm I call them twice with no answer. Again at 7pm with no answer. Call again at 8pm and was told ‘yeah, he’s been ready for a while now. We’ve been getting complaints today about us not calling customers’. I go up there to get him. Go up to the register with him and the cashier commented how much he was shaking. I asked to speak with the manager (maybe they didn’t know their was an issue). The manager came and I expressed my concern with the all day thing and how my dog still stinks like he was just rinsed off without shampoo). He walked away to the back (where the grooming is) without even saying anything to me. I go ahead and pay and walk out to the car because he never came back. When I was getting ready to leave I noticed he walked back up there so I went back in to see what he found out. He said ‘he didn’t know and there’s nothing he can do until he talks to the person that washed him tomorrow’. He also mentioned that there was only one worker there all day which wasn’t true because there were at least two in the front (and they were talking to someone in the back). I just walked out. Even when I got home with my dog, my son mentioned him ‘still stinking’. I’m so frustrated with the quality of work, customer service and the management at this location.

So I was clipping my dogs nails and accidentally cut one too short. She started bleeding and I tried anything I could at home, it didn’t help. It was 8:45 and I live 5 minutes away, so I decided to go real quick to help my poor baby. Once I got there I asked for assistance and was rejected because «she was the only employee working and had other things to do» after minutes of not being able to find what I needed, a volunteer taking out the trash kindly helped me find what I needed. Once I get to the cashier, the woman is very rude while checking me out. I will give two stars just because a few days ago my sister accidentally broke a bowl and they did not make me pay for it. On the contrary I was very disappointed after today.

We love this location. It’s not as brightly lit and aesthetically pleasing as some. It’s definitely older and well-​worn, but it’s really a great shopping experience. The prices and sales are great. We’re in here once or twice a week at least. (Just a byproduct of having three animals and living off Marsh and Arapaho right around the corner. Need a new brush? Oh Petsmart’s right there. Need an extra can of food? Let’s go to Petsmart!)
We love the service we receive from the staff. Katy is especially wonderful! She’s always makes you feel listened to and appreciated.
We do Puppy Kindergarten once a week at this location, too, and it’s great. The space is clean, and the lessons are mostly for the people. The puppies get to play with each other while Katy teaches us and gives us the tools we need to work with our dogs. On top of that, she calls us during the week to check up and make sure everything’s going well! Katy is really a great asset to the store and to anyone who comes here.
I also want to say that Monique, one of the check out/​general staffers, is always lovely to us, and the rest of the staff are generally friendly and polite. Even when we have to come in before opening to drop off our dog at Banfield, they are professional and courteous despite the fact that the store hasn’t even opened yet!
My wife and I have had absolutely terrible experiences with the Banfield inside this location, but we will always use this Petsmart. It’s always a great experience.

This is my friendly, neighborhood Petsmart. The best part of this store is the customer service. I’ve always had a great experience here, and have found several of the staff to be knowledgable about the products they sell. They will always greet you when you come in the door, and are quick to open up another check out line if there is more than one person waiting. I also like their great selection of pet supplies, and can usually find everything I need here. I recently bought a harness and found it didn’t work with my my dog. They took it back right away, and even followed up next time I came in to make sure the harness I exchanged it for was a good fit.

Disappointed… AGAIN.
My dog had a 7 am grooming appointment Friday at 7 am. I showed up on time with my dog, but when I arrived, I was informed that they couldn’t keep my appointment because they didn’t have a groomer (huh? how does a grooming salon *not* have a groomer?) I was told they left messages, but there were no messages left on my phone. They even confirmed the phone number they had on file for me.
Then they said they were sorry but they didn’t know what to say and asked if I wanted to reschedule. Umm… no, thanks.
Thanks for the unprofessional behavior, and for making me late for work because I had to go all the way back home with my dog before leaving for work.
Fool me once, shame on you… fool me twice, shame on me. I won’t be giving them another shot.

This is our local Petsmart. I go here for the kitties’ food, litter, and toys.
It’s an older store, but they’re just as well stocked as a newer store you might encounter.
I have a Pet Perks card, so it winds up being significantly cheaper than without one. If you’re going there for food/​litter/​bedding/​etc, I highly recommend you getting one of these. Free to get and you can throw it on your keychain.
I will agree with a previous review that sometimes staff is harder to find. we were trying to get a new litter box for our kitties, but the one we wanted was on the top of those 15′ shelves. so we kept trying to find someone. Went up to the front and had someone paged to help us in that area and waited… and waited… and waited. Eventually we went up to the front again to repeat the process. Someone did finally come over to help us get the box we needed. We weren’t in a hurry, so it didn’t really matter.
Today, we went to get kitty litter, some treats, and possibly Frontline. While Petco has Frontline, Advantage, and a handful of other previously vet-​only available anti flea/​tick/​etc treatments by the register… Petsmart just has a giant display for Advantage/​Advantix. So we asked the woman at the register if they had the Frontline. She said it was in the last aisle in the back. So we go back there… no Frontline. Find someone else to ask over there and she says if they have any Frontline left, it’s in the office and to ask someone to go get it. uh. K.
Eventually, we get the Frontline (after asking the 3^rd person during our visit), and it’s about $ 4 cheaper than at Petco.
Everything here seems to be cheaper than at Petco. Even with their Pet Pals card, the exact same kitty litter is $ 2 – 5 more at Petco than it is here at Petsmart.
So while Petco might be fun to wander around (you can actually pet the kitties at Petco, whereas at Petsmart they’re inaccessible from the customer side), I really only buy things at Petsmart.

Since I didn’t book a pre-​Christmas grooming appt. early at my regular groomer (N. Dallas Veterinary), I was stuck frantically looking for someone to de-​stink my dogs for the herd of relatives descending for the holiday. They had an appt. available the next day so I crossed my fingers and hoped for the best.
Unlike most Petsmarts, the grooming area is in the back of the store which I appreciated since it seemed much quieter and less stressful for the dogs. The women were very nice, and both dogs were clean, dry and brushed within 3 hours. Impressive since I have a Border Collie and a Husky mix — both with a LOT of hair. The dogs were happy when I picked them up, no signs of stress or mistreatment — so I packed them up and subjected them to 3 days of family time.
Bottom line: I’ll keep going to my regular groomer, but it’s nice to know this place is around as a backup.