The UPS Store

Well my experience in the story is quite different than the other reviews I see here. I ran a few days ago to return a couple things back to Amazon and I didn’t have the box taped up or anything, just my items in the box and the shipping labels. I was in and out of the store in about five minutes. The female clerk told me not to worry about taping things or putting a label on as they could do it, which she did.
This was my first time in the store and I was in there at about 5:30 PM. Like I said, I was in and out, the clerk was friendly and I have no complaints.

Rude, slow, and disorganized. They had one terminal working and a line of 8 people. Took a computer in to have them pack and ship it and the guy helping me dropped my wireless keyboard on the floor and didn’t bother to acknowledge his carelessness or apologize for it. Avoid this location.

This was the worst UPS store I have ever been too!
Thomas was at the counter and he was rude and not helpful at all. I needed to make a simple return and he made me get on the ground and re-​package my shirt even though it was in the packaging and had the return and shipping label on top. He has no customer service and is not helpful.
Thomas was rude and spoke so condescending to me! I was given a shipping label for my return and he seemed to think that his job was not there to help me.
I just cant believe that Thomas has a job there especially seeing Sonia D’s post as well!

This place couldn’t open on time if they HAD to. Never are they there at 8am. UGH…

Extremely disappointed with my experience with this UPS Store. Went in to ship some flyers, poster and comment cards to a trade show for a client. I had brought a box from the office in order to save costs, but the UPS Store employee placed each item into the box, and used the UPS Store shipping materials to pack the items.
Box was sent with overnight delivery to my client, and it never arrived. When I tracked the shipment, I discovered the box had been returned to the UPS Store location because it was deemed «hazardous».
Apparently, something had been spilled on the box either at the store or in the truck. Even though it was not something I could have controlled or prevented, this UPS Store location refused to either refund my money or re-​package and ship the item at no additional cost. Because I had brought in my own box, and EVEN THOUGH their employee had packed the box, they would not take responsibility. I pointed out that they never told me that using my own box would release them of liability, and still, no refunds were issued or responsibility taken. I will NEVER use this UPS Store location again.