Toynk Toys

I really can’t even begin to tell you what a disaster my experience with Toynk Toys has been. Between delayed shipping, the wrong item sent, and the complete and total inability to contact anyone in customer service during regular business hours (despite repeated attempts using every means possible), it’s clear that Toynk Toys is simply just another internet company that I in no way desire to business with again.

I saw these guys on Sunday at Fan Expo. Traffic was a bit light today on the main floor, therefore, I was able to finally check this booth out. Their booth focused more on toys than it did comics and they brought decent selection of stock. I was more interested in the Star Trek stuff personally, however, found a cute Dr Who bobblehead for the kids that I nanny for. Prices were very decent and the people at the booth were friendly.

Customer service was beyond rude. Ordered an item through eBay Buy it Now. Paid for the item immediately. Showed up on my card almost immediately as paid. Didn’t ship for an additional three business days.
When I received the item, it was completely wrong. The item I received was not the item pictured on the eBay listing. I attempted to contact the seller through eBay, which «opened a case». I received notification through them that said if the item is wrong then I have to return it, paying for shipping, before a refund is issued. Needles to say I wasn’t happy about having to cover the cost of their mistake. I wasn’t interested in a refund either, I wanted the item that I ordered.
I attempted to contact their customer service directly, to no avail. The response was that they would not talk to me through email, only through eBay, which isn’t exactly an effective means of communication. Further the rep who replied to me was rude about it. Finally after several exchanges, the rep responded passive aggressively in all caps and was incredibly snarky stating, «THE LOGO RECEIVED IS EXACTLY AS PICTURED.» So now on top of receiving the wrong item, the condescending emails, and all around rudeness, I was being called a liar.
I requested several times to speak with a supervisor, which went ignored. Finally, a supervisor, apparently, emailed me saying that they reviewed all the messages, and that no one was rude to me or called me a liar. I screen capped the comments with the above quote, asking how I was supposed to take that. Either they are calling me a liar, or stupid. .. which is worse? No reply.
They did send me a UPS label via email to return the item at no cost to me, oh except for having to actually purchase the packaging, and the inconvenience. So I offered a reasonable solution: send me the correct item, the one I actually ordered, along with an empty envelope and return label, and as soon as I get it, I will return the wrong item. I was told that they couldn’t/wouldn’t do this. And that it is all on me.
I also sent pictures of what I ordered vs. what I received to prove that they sent me the wrong item, and the «supervisors» response was, that «if» the image is wrong on the eBay listing, then they will look into correcting it. I said IF? Really, so now you are saying I’m lying as well? Unsurprisingly, no response.
So now, if I were to send the item back, they will refund me, instead of sending me the correct item. Sure, I get my money back, at least partially since I will be out packaging cost to cover their screw up. But then I would have to go and repurchase the item I actually wanted.
Stay far, far away from this company. Incredibly poor customer service, quality control, and ethics. I am strongly considering contacting the Better Business Bureau and reporting their actions. They are deceiving their customers, just look at the vast majority of reviews.
Oh, one last thing. .. the item was $ 5.00 cheaper on their website versus their eBay listing. So they are just ripping you off.
Good work Toynk. .. sterling reputation you all are crafting.