Verizon

The best verizon store i have ever been to.
The staff is always very personable and helpful.
Two employees i recently had the pleasure of being helped by, both went above and beyond. One was man named Brian, another was a woman whose last name i see from my reciept is Guzmane, but whom i failed to write down the first name of.
This store is great in general, and employees like the two i mentioned above are what keep me coming back to this location.
Highly recommended

Walked in and waited about 5 minutes while Scott took his sweet time doing something and said they would be right with me. He was very nice and very polite just not all with it and together.
Have a business account and he needed to get authorization from my boss. But it took several minutes for him to figure all this out. I understand you have detailed work to switch phones etc, but this was unreal. If I could just call the customer service line I would have because they are excellent to deal with. This guy had no sense of urgency or ownership in this transaction. If it was really busy, no doubt I would understand but I came at 10am. Hopefully it is just an isolated incident, but I doubt it. Thankfully I walked in right at opening. By the time I was finished, there were 6 people in line. I could see the frustration on the customers’ faces not having anyone working to get them moving along.

This is one of the nicer looking stores you can shop at. Buying phones is nothing unique, they’re very polite and friendly and helpful, and know their phones well enough. However, even if you’re not spending any money, they’re still crazy polite. I came in to get my iPhone fixed (under 1 year warranty), she tried her best to fix it (charger and camera got dust in them, so she tried getting it as clean as she could) and definitely made a huge difference. Though the camera rendered the phone needing to be replaced, at least I could charge it until the new one came (which she ordered for me and gave me all the info to track it and offered to set it up once it came in). Recently, came in with an unlocked Nexus 6 I bought off Amazon, and they had no problem activating it for me going from my iPhone. Made no money, but took care of me as if I had just set up a new family plan.
These guys work quick and they’re really friendly. It may be more convenient to order online, but they’ll help you along the way, and with this level of courtesy and professionalism, it’s very rare nowadays.

Once again this store comes through. There was a major screw up because of T-​mobile and Matt was able to take care if everything for us. What could have been a major headache was handled in best possible way. Side note: RUN FROM T-​MOBILE!!!

I went in to this Verizon location with my mom on Monday 11÷30÷15 to get my phone upgraded. I expected to be there a long time because in the past these types of things have taken over an hour or two.
We were greeted right away by an associate named Juan. He was very nice and professional and started working on my upgrade right away. I traded in my iPhone 5S for the rose gold iPhone 6S. It took Juan 20 minutes to transfer all of my information from my old phone to my new one. He also let me trade in my $ 100 life proof case that I purchased a few months ago for my 5S to get a new case/​cover for my 6S.
My mom and I were so impressed by his work ethic. We actually asked him how long he had been working at Verizon because of how good his customer service skills were. When he told me only 3 weeks I was shocked because I thought he had been there at least a few years.
This Verizon location is great. It is nice and clean which is always a plus. The only thing I dislike is the way the parking lot is set up but that has nothing to do with the store itself.
If you plan on going here make sure you ask for Juan to help you. He’s an A +++ associate! Great work!!!

Had a great experience. my wife and I popped in just to ask for help on organizing my pictures in my cell phone, one of the salesmen named Rashid was very quickly able to get all my questions answered. Then he reviewed our account and suggested that we change plans which would enable my wife, mother and mother-​in-​law to have unlimited text and talk… and lower our monthly bill! WOW! No pressure from anybody. very clean store. I will be going back to see Rashid when wifey needs a new phone!

I had a great experience the other day at Verizon. I was switching over from another provider and being added to another plan. I have been to stores where the wait is ridiculous (not Verizon), but I got in and talked to someone right away. The customer service rep did a great job of explaining all of my options. He was very friendly and knowledgeable. He was able to set me up with a new phone and tablet, put on all of the screen protectors and cases for me, and made sure everything was good to go before I left. I felt that it was a pleasant experience and I would come back again.

I’ve been to quite a few nice, well put together Verizon stores before. This ISN’T one of them. Walked in the door, asked a simple question to the first rep that walked up to me. Her response was tart and invalid. Enough said! WILL NOT be back here.

Nice Store Nice selection. But I was there for a SIM card store manager helped me out right away. No hassles he knew what to do. The Vernon Hills store told me I couldn’t put a SIM card in a cradle point but Steve knew exactly what to do.

It’s a big store attached to a new mini strip mall near Walmart. It’s right off the main roads (Rt 53 and Lake St).
Their agents are OK, nothing really stand out of their Customer Service. The choices of phones and tablets are comparable to other carriers.
They state all stores can serve you if you have any technical issues.
My husband/​Mom opened up a business account with them. Their agent that was working with them seemed like a newbie. didn’t care much of him.
If you open up a business account, it’s best to call ahead of time and a rep will be at that store time/​date and they will take better care of you.
I’d only come back here because of location and it’s a bigger/​newer looking store.
They need to up their customer service attitude. Smile more, money is coming into the door man… start sucking up!

Holy crap! I walk into this place and five people jump up and ask me if they could be of assistance. I practically had to drag them along while they grabbed onto my leg begging me to let them help me. I know that’s what they’re being paid for, but in many stores even well paid staff take one look at someone coming in through the door and pretend to be busy.
I came here for a few accessories for my new android phone, and although the staff was a little insistent on following me around and demonstrating things, it’s much better than ignoring me. I bought a protector for my phone and the sales chick offered me a car charger, as well. It sounded like a sales push, but she informed me that if I got the charger, I got a discount on the entire sale. How could I refuse? And along with a $ 25 gift card Verizon sent me for the delay on my phone delivery, the price for a cover, screen protectors and the car charger was less than $ 20.