Agoura Feed

I’ve been coming here for over 14 years buying chicken feed and other animal knick-​knacks. I’ve not had any bad feelings with the owner or her staff. There is a good selection of items and prices are reasonable. I’m all for mom-​pop places.

If I could leave a negative rating I would. This place is a joke.
They delivered hay to us that was had foxtails — A LOT of foxtails. We opened one bale and from two flakes pulled at least 100 of them. It was covered in them.
I called as soon as I saw them — the man who answered the phone didn’t know what to do. He told me the owner would call back Monday. She called Tuesday and was unbelievably rude. I asked her to stand behind her product and she hung up on me.
Now I have 10 bales of foxtail filled hay, they won’t pick up, she said she «would look at it» if I bring it down as it could be bug infested or wet. How about this response «It’s got foxtails? We would NEVER resell it. It’s extremely dangerous to feed that to horses and we’ll return it for you.»
Had I returned my foxtail infested hay instead instead of throwing it in my dumpster she would have sold it to YOU.
AVOID THIS PLACE.

Let me begin by saying that I rarely leave Unilocal reviews of any kind (good or bad) for any establishment, but I have just about had it with this place, or more so the lady that seems to be in charge. While there product seems fine and the prices about on par with other places, it is the customer service/​attitude that is the problem. The gentlemen that load the hay are perfectly kind and helpful, but the woman who is often behind the counter is just ridiculous.
We are (admittedly) novice backyard chicken owners, and one would expect that a store such as this would be nothing but gracious in helping people that want to learn more about how to better care for their animals. However, on at least 3 occasions I have been directly and inhospitably put down but this lady for asking questions. Today my children and I went in to get some food for our baby chicks and when I had a question about which feed would be right now that they have grown a bit, she threw her arms up in disgust and said «Ugh. You chicken owners really need to take a picture of what you want before you come in», then she just walked away. The other man behind the counter (not exactly Mr. Friendly, but inoffensive nonetheless) continued to finish our transaction. As much as I wanted to give her a nasty retort at the time, my kids were there and I figured there is no point in starting something with someone who is clearly as miserable as she seems to be. My perception is that if you are not a «horse person» or don’t come in looking as if you have been mucking stalls all day, she wants nothing to do with you. Like I said, if this were the first time I had such an experience with her I would just let it go, but the third time’s a charm!

Horrible animal cruelty!!! My husband and I could NOT believe what we saw! I have never in my life written a Unilocal review but after visiting this store today I feel like I should warn everyone.
We took my little boy in to Agoura Feed to see the baby chickens and when we opened the top of the cage there were dead baby chickens everywhere!!! I quickly counting 6 that were right in front of me, The ones that were alive were so packed together that they were forced to step on the dead ones. When I looked closer, some of the babies were barely breathing. I quickly removed my son from looking any longer. When I told the man behind the counter he didn’t seem to care. He didn’t even get up and pretend to remove the dead ones. I was in shock!!! HOW and WHY would they allow my son to view such a horrible sight. AND EVEN WORSE, they have dead baby chicks in the middle of there store! I will NEVER return.

I got what I needed. The clerk was video chatting his girlfriend. It was a little like a telenovela with the country feed store scene and chickens out back.

competitive price? I don’t know about that… their Purina ultium is $ 5 more per a bag than DaMoor’s!!!

For over 10 years they have provided feed for my 3 horses, 2 donkeys, 2 goats and 4 dogs. They are always competive in price, service and help. I have a hard time understanding some comments about poor customer service. I have never heard or seen that at Agoura Feed.
I highly recommend them and I will continue to use them.

So we stop in to get some chicken feed and the anti customer clerk or what ever he is, puke, had the same disdain for customers some one else mentioned here. So we are looking around some and ask about the chickens.
That’s when he reminded us he closes at 4 at 3:20.
Amigo go scare customers away somewhere else if you hate your job.

Never had a problem ordering with Agoura. Actually preferred their service to West Valley in terms of Customer Service. However after today’s conversation with the guy (not Tony) who works inside, I changed my mind. I called to say I needed 1 bale of orchard, that I knew their minimum is 5 but my barn mate would be calling to order as well. He gives me crap tells me, «uh I have to talk to my boss» so I said «is this hard or something? We are going to meet your minimum when she calls» he still acts like I’m bothering him (maybe because it’s 430 and he wants to leave at 5?) and I basically say Look Bro, you have my card on file. When she calls in 5 mins, you will see this isn’t as hard as you are making it out to be.
Was completely baffled by this guy and thinks his Boss needs to go over customer Service with him one more time. His voice reeked of disdain and acted like my business was bothering him. West Valley’s quality of hay might be not as reliable, but I would take the women inside the office at West Valley over this butthead any day. Plus the outside help at West Valley Rocks. Take your business elsewhere, and that’s coming from a once loyal Agoura customer.

Rabbits need hay. Most people don’t know this, but hay is really good for rabbits and pet stores charge exorbitant prices for TINY bags of the stuff. ($ 5 for 1.5 pounds of hay?! I’m looking at you Petco). So I thought, I’d see if I could go by a bale of hay. I figured I had a place to store it and I could save myself some money. I stopped by Agoura Feed and they have both Timothy Hay and Orchard Grass. Just about $ 30 bucks later, I’ve got a bale of hay heavy enough I needed help to carry it. $ 30 of hay at Petco wouldn’t even be heavy enough to constitute a workout. Thanks Agoura feed!

WAY better than West Valley Feed, which is convenient since they’re literally a block from each other.
They’ll have everything you need and will treat you like a customer, not like an annoyance. What a concept!