Kramers Pharmacy

Used this pharmacy for several years because it is convenient. Put up with the absolute worst customer service because of convenience. However my experience today has changed by objectives. I will go out of my way to go to a different pharmacy and no longer associate myself with a loathsome and unprofessional environment.
While I was waiting for a prescription to be filled, the three clerks at the front counter made inappropriate comments about physicians who had called on the phone. All though I found this disconcerting. I was most offended by their treatment of a disabled customer. The young women had a speech impediment and mobile difficulty. The clerk who was assisting her was suppressing a laugh right to the customers face. The additional clerks turned their backs and giggled. One of the clerks dramatically pushed past her co-​workers to get to the back, acting as if she could not contain her hysterics. After the customer left, they imitated her speech while laughing out loud. I am appalled and offended that they would treat a fellow human being in this manner. It is beyond comprehension that NO supervisor attempted to correct the behavior and that the owners of Kramer’s pharmacy would condone such behavior by employing such cold hearted human beings. When I spoke up, expressing my opinion of their behavior, their response was infuriatingly rude and immature.

my experience at Kramer’s has always been great– they have always filled my Rx’s quickly and efficiently. My sons doctor recommended them and after dealing with a lot of issues at rite aid trying to get them on time — I go to Kramer’s instead. It’s been so much easier for me and I really appreciate them being able to help us.

Very impressed with how quick the service is there. Been there twice and will continue using them.

If you don’t want to be treated «RUDELY» and given «FALSE» information about your prescription pharmaceuticals, STAY AWAY from Kramer’s Pharmacy. My son had 2 prescriptions filled of different milligrams within 7 days, (30mg & 10mg), which he has taken one of each for the past 8 years from high school to college. His new doctor prescribed a new medication and they refused to fill it. People with ADHD switch medications frequently.
When I dropped off the paper prescription last Friday, I was told by Misty, that the prescription could not be filled that day, but to come back on Saturday to pick it up. I was unable to come in on Saturday. I called today to confirm that it was ready for pick up. Misty told me that I had never left the paper prescription with them. I tried to get a word in edge wise as she «SMUGLY & ABRASIVELY» told me that she never received the script & that I did not know what I was talking about. MISTY is not only «INCOMPETENT», but add a large dose of a «NASTY RUDE ATTITUDE» towards her customers and you will NEVER want to step foot in that pharmacy again. I asked for the owner Andy to call me about this matter and «HORRIBLE» experience I had with MISTY. Andy called me back and I tried to explain to him that this was not the first mistake that MISTY had done and she is always RUDE & won’t LISTEN, because she is too busy talking through you. Andy was a calm soft spoken man, but repeatedly told me that my son was ordering the same medication within too tight of a time frame… HELLO ANDY… For 8 years he has been prescribed the same medication with 2 different milligrams and instructed to take both milligrams everyday. The fact that we changed doctors and my son was now prescribed a different medication was a HUGE problem for this man. Additionally, Andy kept telling me he ordered this new medication recently, yet, he was WRONG, as my son never took this new medication since middle school 10 years ago. He had his records all WRONG. OMG, SHAME ON KRAMERS PHARMACY and their «INCOMPETENCE»…
I will say that Tracy who assists at the counter is a very sweet person and we wish her well. Tracy, go find a job elsewhere, as you are too sweet and too good to work for people like them.
We wouldn’t step foot in Kramers again and I would like to say if you are looking for an outstanding pharmacist and really welcoming experience, take your prescriptions to Tony at Kanan Pharmacy and Medical Supplies located in the Agoura Delicatessen Mall.
Kramers is AWFUL !!!

OK establishing new businesses as I’m moving to Westlake from Valencia .so far, not so good. The front Clerk lady was so rude, so unattractive and so rude. I was trying to explain to her the situation and she was being a bitch. I will find another pharmacy even though it’s super convenient for me it’s across the street from my new house. Gave it a kiss*because they have cute kids toys in there and anyone who serve kids OK

Love them! Kramer’s staff is the best! They are extremely helpful and courteous! I had back surgery and they have been a God sent in my life with their assistance in having my prescriptions filled and speedy delivery service. I highly recommend!

This has been our family pharmacy for years. Always helpful and reasonable prices. I’m frankly sick of the big chains driving out small businesses. They do a great job and I’d rather give my money to a local market into some major corporation

Agree with all the other negative reviews. I had the unpleasant experience of having to deal with Dorothea and then with Andy Kramer. They were both extremely rude and unprofessional. My husband received a few medications from them and there were problems with each transaction. The first medication he received, I noticed that our amex card was dbl charged. When I pointed this out to Dorothea, she became defensive and would not even discuss it with me. I’m having to go through Amex to get the second charge reversed. Andy eventually got involved and was just as belligerent. They are not rationale people. We also received a medication that is a $ 20.00 co pay at Walgreens and they charged $ 199.00. Dorothea claimed that they had to pay that much for the drug so therefore, we would need to pay that amount. After discussing the $ 199 charge with our prescription drug company, they agreed that Kramers is in violation since they are a network provider. I am in the process of filing a formal complaint against them. I’m all for the Mom and Pop/​family run businesses but not this place. I believe they are unethical and are ok with taking advantage of people and ripping them off.

Used to be an awesome pharmacy that delivered the right dose of the right meds to your house, on time!
Those good ol’ days seem to be behind them.

Usually go to CVS Agoura but they did not have the meds available and could not guarantee next day delivery. Called Kramer and spoke to pharmacist named Howard, who was very helpful and detailed. He also guaranteed next day delivery. My copay would have normally been $ 775 (yes no misprint here seven hundred seventy five dollars out of pocket!). But the staff (I think Howard said her name was Jen) worked their magic and was able to get a coupon so I did not have to pay anything for the meds. Yes zero cost to me — thank you Kramer! Greatly appreciated such huge savings and meds arrived next day as promised by Howard. I also go to costco westlake or cvs but never have I experienced such service from cvs or costco pharmacy. I read other comments that Kramer is unfriendly but staff from CVS or cosco not any friendlier than Kramer based on my experience. In fact I always wait in long lines at CVS to pick up (even when meds are pre– preordered via phone) and cosco always seem to find a way to screw up my meds ! I am switching to Kramer from now on.

Yup have to agree with all of the negative reviews!
But definitely want to clear up a fact that Andy Dumb A** Kramer is far from a pharmacist (ha). He is a spoiled grown man. His father on the other hand is the ONLY reason that place has made a name for itself. Andy has ruined this once a upon a time wonderful place of business. Such a sad sad little man/​child.

Calling out Andy Kramer at Kramer’s Pharmacy in Agoura. Our family has been patronizing this pharmacy for 15 years despite the surly pharmacists, unfilled prescriptions, unreturned calls, screw-​ups with the insurance company, and the inability to update our phone number in their records after several years of trying. The front counter staff has always been nice and attentive but today was a new low when Andy was belligerent and abusive to my son who was just trying to fill a prescription. My son is a triplet with the same birthdate as his siblings so things can get mixed up at times. We understand. We’re patient about it. We just need some human kindness and customer service to help sort it out. We don’t need assholes like Andy Kramer. Life is too short. Who’s got a good pharmacy in Agoura?

We have used Kramers Pharmacy for 22 years and love them. They exemplify the best in customer service. Every time I go to a CVS or a Rite Aid I get reminded of how much I hate those big pharmacies that deliberately keep you waiting so you will roam the store shopping and spending. When my kids were infants, that wait was the worst. I’m in and out of Kramers in 5 minutes, max.

This pharmacy is like gong back in time, to a day in age when people new each other and were genuine with the customer service. I have many pharmacies closer but I drive here because I really like the staff. I never wait long and they even deliver! just wish they had a few more chairs in waiting area.

If I could leave a zero I would… The older heavier set women that works in the front as a cashier is always SO RUDE and on some type of power trip!!! All I want to do is fill a prescription now and again and whenever I need to go in I pray she is not the miserable person I have to deal with!!! This happened on more than one occasion… I came here in the past for convenience but would rather go to a larger more professional pharmacy!

Excellent pharmacy! Friendly cashiers and knowledgeable staff. Quick service, I’ve never waited longer than ten minutes for a drop-​off rx. They were able to make a special compound mouth rinse for me when I had oral surgery-​CVS didn’t have a clue how to. Highly recommend!

I came here only because my doctors office was in the same building, sorry I did… Will not be back.
Some of the girls are so rude, they should try and be more friendly and happy.
Also as I waited for my meds, all the girls did was gossip about someone that was off work that day.

It seems funny to write a pharmacy review for my very first post, but Kramer’s Pharmacy is that good. We have gone to them for years because they are convenient, fast and friendly. However, what prompted me to write this review was my last experience in getting a prescription filled for my daughter. I gave them a few typical prescriptions, but the pharmacist thought one looked wrong for her age (most would have just filled it without caring). They took the time to call the doctor to clarify the prescription and sure enough Kramer’s and not the doctor was right. Ultimately they stayed late to finish filling everything, going way above and beyond. No way this story turns out as well at CVS or some other national chain.

And I want to pharmacy, but hustles and Brussels. Over 10 people working there butts off sitting around. I am so sick of large pharmacies treating patients as if they were buying candy versus medication. All the pharmacists are nice and kind and are diligently working while you wait.
I love supporting small businesses and this is a great one to support.

First time customer. Filled a prescription and noticed the next day that I was shorted 6 pills. When I called the staff seemed annoyed as if I made the mistake. I drove back to the pharmacy and was given the incorrect dosage. I was told that the pill was a different manufacturers. They gave me the «other» manufacturers but accidentally left one of the «incorrect» pills in the bottle. When I looked up the pill it was the wrong dosage. People make mistakes, all it takes is an apology. It is concerning when mistakes are made with medication multiple times.