Custom Contractors Inc

It’s almost been a year since CCI installed our windows and AC units and it’s still looking great!
Erik was our Sales/​Estimator and he was excellent to work with. He was able to answer any questions/​concerns that we had.
Kyle and Hoku installed our windows and AC units. They were excellent to work with as well. The project took a day longer than expected which wasn’t a big deal. Even Robin (the owner) came to assist his team to ensure completion.
In summary CCI not only had the best estimate, they also had the best customer service! Thank you CCI!

Robin at CCI provided excellent service and made the entire experience stress free. Had 6 windows replaced over 2 days. Installation was fast, professional, and the quality was better than expected. Truly impressed and would suggest them for anyone looking to replace and update their windows.

I was super stressed and after speaking with them I felt a lot better. Everyone was friendly, their prices were very reasonable and I will def use them again for ALL my window needs. Going local doesn’t have to cost you an arm and a leg at CCI, check them out im glad I did. Thanks guys my window looks great.

Called and they gave me a quote that day, which was super convenient. Was scheduled for an appointment in 2 days. For a 21×21 simple glass window we paid $ 95 just as quoted for. Recommend them for anything. Receptionist was friendly and helpful and contractor who came out was timely, patient, and efficient. Will return if I ever break another window!

Mahalo to Rabbett for excellent customer service. He gave us all the information we needed to choose the best windows for us. Coordination was perfect. Mahalo to Larry for the final measuring. Kyle did an awesome installation work. In 4 days we had 7double hung windows and 2 large sliders on the 2^nd floor of and 3 large sliders 1 small slider and 1 double hung on ground floor. Mahalo Nui Loa Kyle, you are a master in your trade.
They earned 5 stars from us.
Joy and Bob in Kaneohe

At a BIA home show I talked with a CCI rep about replacing the loser jalousie windows in my townhouse. I liked the look of their product and attitude of the reps. Later, Rabbit, yes he went by that name, came by to measure my windows. A few days later, a second person came by just to recheck, they wanted to be sure they fit. On installation day the team showed up with all the windows and got to work. They removed the old jalousies, leaving the frame, inset their new windows, shimmed to a perfect fit and installed them. One set was slightly off size, taken back to their center, fixed, brought back for installation, all in one day. What I really liked was on the inside of my living room they installed color coordinated wood strips along the perimeter, a nice touch. When done, they vacuumed everywhere and cleaned up outside. No debris inside the house, old windows taken away. On my upstairs bedroom, one side of every window set is a fire exit window, swinging out for an easy exit. Window screens snap out for easy cleaning. When closed you can tell the noise reduction. I have recommended CCI to others in our association, all are very satisfied with their product. I would buy from then anytime, no reservations.

ZERO, ZERO, ZERO for customer service. CCI stands for Cocky, Creepy Idiots. Called here to schedule an estimation for my mother’s renovation. Bad service started with the abrupt receptionist. She rudely interrupted me before I could finish stating my situation. Amazingly, she shut her mouth long enough so I could finish explaining to her what it was. Then she put me on hold without TELLING me she was going to transfer my call to another person. So I had to EXPLAIN myself ALL OVER again. I absolutely despise that. Why couldn’t she explain my situation to that person? If I have to repeat myself then why did I explain it to her to begin with? Useless and a waste of my time. But that was just the icing on the cake.
So I was transferred to a man named Robert. He asked me how the windows operate. Being that I’ve never called for a window renovation before, the question took me off guard. So I said – excuse me? Then he got testy with me. He asked me like he was talking to a 5 year old and deliberately slow, he asked, «do they open ouuut or do they sliiide?» Even if we were on the phone I could totally see him rolling his eyes up in exasperation like I was the world’s most incompetent idiot. Well, listen Robert, I suggest you work the midnight shift in some factory line so you won’t have to put up with the public – how’s that?
Then things got even better… so we communicated some more – and like the receptionist before him, he would interrupt me too. We finally came to the part to set up the estimation appt. He was shooting out all these dates/​times and they weren’t working out for me. Then he says, «you need to give me a time so I can work with something here.» Well, listen Robert – had you kindly ASKED me when I was available before throwing out all your times and dates, you wouldn’t have wasted your breath, right? How’s that?
Then he proposes the weirdest thing — he said no one needs to be home in order for him to measure the windows. And I was like – WHA? He seriously thought I would be ok with a complete stranger in my mom’s house when no one’s home? Sorry, but this ain’t Mulberry, buddy.
So we finally settled on a day in the afternoon. But I could totally hear it in his voice he was not cool with it. He sighed heavily (drama queen) and said,” alright then, I’ll be there at 3:30.” So I asked him, «is that time ok with you because I’m sensing that it’s not.» To which he huffingly replies, «well, mornings work out better for me.» FOR YOU??? Better for YOU? PUHLEEEZZE! What do you have going on at 3:30 in the afternoon, Robert? Some online chat session? A snooze, perhaps? Afternoon tea? Your customers have to work around YOUR schedule? NOT!
So obviously that’s when I’d had enough and snapped. Needless to say, the appt was canceled and I’m now working with another company that does NOT interrupt me, and does NOT talk down to me, and was more than happy to accommodate MY schedule and time (in the afternoon in case you want to know)
BTW, Robert called back to apologize about his behavior. He blamed his lack of customer skills/​rudeness to some issues he was having. All of a sudden his schedule was open, and he could do the estimation right now (how about that – it was in the afternoon!) Well, listen Robert, we ALL have issues to contend with. I’ve dealt with 3 deaths so far this year. I’m dealing with a bum knee that gives me a lot of pain and discomfort. But I do not take it out on my clients at work. I suck it up because I value and respect my clients, as should you. HOW’S THAT?

We replaced all of the 40+ year old jalousies in our home this past spring. CCI was great. First, they were the only company that provided us with a very neat and professional cost estimate for the work that included the price for each window and drawing for each window. Second, the installation was on time and well done. (Larry was our installer and his workmanship was terrific.)
We chose to have installed sliding and double-​hung windows. The windows make the living room and dining room look so charming, we are very happy with the results.
We had solicited quotes from 2 other window companies. There is one company whose cost estimate was so unprofessional, we were immediately turned off.

My extensive renovation project included bronze-​finish awning windows made of anodized aluminum frames instead of jalousies. My major reason was for security as jalousie windows are notoriously vulnerable to break-​ins. It wasn’t long that I needed to replace the ten jalousie windows in the original structure, not only for security concerns, but also for aesthetics.
The windows for my renovation had come from Midpac Lumber, who had gone out of business via bankruptcy. They had gotten their inventory from a window company which had also gone out of business — I had seen a ad in which they were liquidating their inventory several years prior. I had seen CCI’s ads in the newspaper, so I checked them out, looking for a close finish match. I established rapport with their personnel, in particular Abbett, who had previously been a local radio personality. He came to my home to take measurements.
Standard jalousies are 30″ wide, whereas one of the standard widths for awnings is 32″. The solution according to CCI would be customizing the units by trimming them down to fit the 30″ openings. It took two days for the ten windows to be installed and they all fit perfectly. I had AC units for the bedrooms and CCI modified three windows to accommodate them. They installed the AC units for me complete with filler panels. Three other windows were modified to meet the building code requiring them to be unlatched to swing out as an exit from each bedroom.
I was so pleased with the quality of the windows and their installation that I very shortly thereafter referred CCI to another job which required three times the number of windows.

Personally giving them a rating of 4.5 stars!
Contractors installed total of 8 windows areas (mainly large) throughout the home over 2 ½ days (mainly on the east side of our home — which the existing aluminum windows have deteriorated due to sea salt spray over the years).
Quality of workmanship was way above average… it’s like *craftsmanship* with pride were on their minds – love it!
Larry and his assistant came properly dressed/​groomed and gave me a comfortable feeling of ‘trust’.
Wishing they can do all our other windows… but that would be a fortune at this time!
They used PLYGEM brand vinyl windows btw…
Kudos to Rabbett, Larry, Cheryl, etc at Custom Contractors, Inc.