EXPRESS

This store is located on the 2^nd level of Pearlridge mall.
Although I’m still young and fabulous, I try to avoid forever 21 and other stores alike due to the quality of clothes. No offense, but you get what you pay for. I always feel like a grown up stepping into this store and the clothes are not too expensive to break the bank if you decide to go a little overboard shopping. (A little). Express is certainly my go to store for conferences I sometimes have to attend.
I like express because of the chic styles, good quality clothes, year round sales and good customer service. I have never experienced stepping into any express store without getting asked if I have questions or need help; they are even friendly on the phone.
I might be a little biased but I’m a fan of Express, Yes!

It was the day before Christmas Eve that I stepped foot into EXPRESS to browse around. This EXPRESS store is located in Pearlridge Center. It is on the second floor of Pearlridge Uptown.
An individual may find men and women clothing here. On this day I seen some cute outfits for certain individuals. In fact one of the blouses that I seen I quickly grabbed it and approached the counter to purchase the item. I know who I am giving this blouse to… I hope she likes it.
The sales associate that helped me with my transaction was very friendly. I even used my EXPRESS NEXT card here at this location. Normally I shop at the Ala Moana location.
If and when I am ever in the Pearlridge area at least now I can buy some cute outfits from this store as well as pay my EXPRESS bill.

Manager (Asian lady with glasses) has a horrific attitude and her employees attitude reflects hers perfectly!
The one star is for the five star service that I received from the young man who helped me with a suit in the men’s department… he must have been a new employee because he was actually the only helpful person in the store. I just hope that his work environment doesn’t negatively effect his work ethic and attitude
Note that this review comes after visiting this store on 3 occasions within a week and a half and dealing with 6 sales associates and the manager .very sad that only 1 out of the 7 people were helpful but once you interact with the manager (2 out of the 3 occasions) it all makes sense
Also the reason why I dealt with so many associates is because I kept getting pond off to someone else

If I could I would say ZERO STARS! I should have gone to ala moana, I am an express addict and will NEVER shop here again. Rude, snobby sales associates. You just lost over $ 350 in sales as I walked out of the store.
I’ll buy online, or drive all the way into town. This store is a joke.
Be helpful, kind and outgoing. Terrible representatives of the brand.

This express location is putting a bad mark on Express loyalist. I have been an express person since 2009 and until they put this store up i started to loss apetite on the brand because of the poor customer service between me and my family. first scenario– I always use coupons along with discounts in Ala Moana and they are very punctual and it was always successful. THIS STORE REJECTED MY COUPONS. Next scenario– My cousin bought a white express 1MX shirt for his wedding in the Philippines and they didn’t take the alarm pinned on it luckily we have relative that works on a clothing store and she uses their magnet and it worked. THIS STORE NEVER APOLOGIZE-​oh forgot to mention they did the same to mg brother in law. THIRD SCENARIO. — My sister bought a shirt for his husband. The shirt was not the correct size, they went back to the store and do an exchange. the tag was unattached from the shirt. And again they said she cannot do an exchage, the heck she have receipt just do the exchange. AND THIS STORE MADE MY SISTER ANGRY. MY sister loss apetite on this store aswell. FOUTH SCENARIO. My sister brought her friend and tried to use coupon they rejected it. My sister use hers and told them she used it on Ala Moana. They accepted. Why?, because have Express card and the friend doesn’t. BASTARDS. THIS STORE AGAIN. I AM LOYAL TO BRANDS AND I WISH THEY NEVER PUT UP THIS STORE. IT IS CLOSER TO HOME BUT THEY TAKE MY HEART AWAY TO THE BRAND. If i like some designs or promotions I only do Online or go to Ala Moana. I DO NOT RECOMMEND THIS STORE FOR MY FELLOW EXPRESS LOYALIST. poor Customer Service.

My husband brought me to the Ala Moana location a while ago to revamp my wardrobe and I loved the clothes so much that I went on a mini shopping spree LoL I bought pieces that were simple, timeless and easy to accessorize so that I wouldn’t need to continue updating my wardrobe year after year.
Quick Tip: Over the years, I have found that it’s a lot cheaper to update your accessories every year rather than your entire wardrobe and you can easily switch up different looks by mixing and matching. Now, the only time I buy new clothes is when it’s worn, torn, or doesn’t fit right anymore. So keep it simple!
Anyway, back to the review…
I was ecstatic when they opened up another store. Staff is friendly and helpful at this new Pearlridge location (at least on the women’s side). My husband, on the other hand, did not quite have the same experience on the men’s side when he was looking around. However, he does like the style of clothing here.
Overall, it’s a rare find to have a clothing store that the both of us can shop in together. Usually, it’s just me browsing and him sitting on sofas LoL You know how it goes!!!
So, four stars only because I had to dock one for my husband’s staff interaction (or lack thereof) on the men’s side of the store, but we still frequent this location from time to time to check out what’s new.

I came here to buy my brother some clothes since this is one of his favorite stores. The first two women who helped me with a return and then finding him something nice were very nice and friendly. However the women who helped me cash out wasn’t very pleasant, she was very rude and demanding. Needless to say I’ll be sticking to shopping at the Ala Moana Store since I’ve never gotten bad service there. But still ²⁄₃ workers were amazing so it’s not bad.

Hit up an Express store on a Friday night. I bought a scarf for $ 15 but both my male friends were busy in the dressing room trying to figure out what to get for our big event, invite-​only function.
I had some free time to look at some jewelry, kind of pricey, but cute. Now when does it ever happen that a female is done shopping before males? Ha ha.
Store closed and my friends were still checking out, it was like 10 minutes later. No such attitude from the cashiers or the girl tending the front door — they all treated us like valued customers, did not rush us and told us «Goodnight!»
I do not condone hanging out when the store is closed, but to get this kind of treatment is a bit rare nowadays.

I’m very disappointed in the service I received when I stopped in on a Friday night. Let’s start from the beginning, I tried calling them to see if they had a dress I was looking for, since Ala Moana was out. I called and the phone rang, rang, rang, and rang. Right when I was about to give up someone answered, just to put me on hold again.
I asked if they had the dress I wanted and even described it to them, the lady said no and hung up. I called again the next day and a polite man answered and said yes they had it and I asked to put it on hold. He said yes, only until the end of the day. I called the next day and told him I lived in town and if there was any way I could put it on hold until Friday, he told me yes.
Friday rolls around and I’m excited to finally get the dress I’ve been dying for. I get to the store and I tell one of the girls I had a dress on hold for me, she takes my name and hurries to the back. My boyfriend and I wait to the side, it’s about five minutes, and I realized, she’s helping other customers, guessing she forgot about us. I look on the rack for the dress, luckily there’s one in my size.
I go to check out and I tell the cashier I had one on hold and if they can take it off. Apparently, one wasn’t on hold for me. According to the girl, since it was Friday, they probably took it off of the hold rack. I thought holds were until the end of the day, Friday hadn’t ended yet. She looks at me with a blank stare and continues to check me out. Unapologetic and no possible explanation to what could’ve happened to my hold item. Luckily there were still dresses.
Geez Express, please do something about your customer service. I was very un pleased with my experience here and I will probably never return to this location.

This Express location opened just recently, it’s smaller than the Ala Moana one — but it’s still a decent size.
The men’s and women’s dressing room is shared, so that kinda threw me off a bit, also most of the employees there weren’t that friendly. Just one lady was super nice and helpful, the rest — meh. The one cashier that was working when I went in seemed to be irritated with the world.
Although I live close to Ala Moana, I’m at Pearlridge more, so I’ll probably be stopping by this location on a regular basis.