Firestone Complete Auto Care

I trust Firestone with all my car needs. Great customer service and very professional. They are always able to provide recommendations to keep my cars healthy.

Our tire shredded on the freeway and we made it to Pearl City. After being turned away at Lex Brodies (20 minutes before they closed) We went to Firestone and Vance was wonderful, he went above and beyond when they only had 3 of my tires, they had someone go get the 4^th from a different store. Vance and his crew stayed after hours to finish my car (instead of insisting the car stay overnight). Very pleased and great discount. Will go back! Definitely 5 star!

So first of all I love Firestone never had a problem with them but this location… Rude employees. Ridiculous wait time & I caught one of the employees talking about me under her breathe. I heard it and asked her was she talking to me and she replied yes like she didn’t care that I heard. So I left right after that. Got no service done but never returning to this location again. Go to the other one by the Mazda dealership. They were great

I have mixed feelings about this place. We’ve been here twice and both times they’ve taken over 2 hours to service our cars. However, they have been very apologetic about it and gave us discounts on our bill both times.
The first time we called to make an appointment for my fiancé’s car and when we came in they took 2 hours to service it. The second time we made our appointment online but called the day of because we were running a little late and it turned out we made the appointment at the wrong Firestone (apparently there’s two listed as Aiea). They were very accommodating and let us walk in without an appointment, but said there would be a wait. We left our car and went across the street to the mall and 3 hours later we still didn’t get a call, so we walked back to see if our car was ready. When we got there we saw our car still sitting in the stall. I understand that we didn’t have an appointment, so our car wasn’t a priority but a 3 ½ hour wait for a 20 minute job seems kind of ridiculous. They ended up giving us another discount, which was great but I’m not sure if saving $ 5 was worth the wait.

Online appointment making + fast service= one happy customer!
Businesses are making life easier for their customers through going digital! Firestone is on that bandwagon! Sometimes it’s difficult to call a business during the day due to work and life. It’s so awesome to be able to book an appointment online!
I booked online for an oil change and Safety Check. You can’t book a Safety Check online because it depends on if someone is available to do it but you can write a note to them requesting for one. I did that and got both done at the same time! Yay!
I dropped my car off and decided to go to lunch with my boyfriend. Before we were even done eating, I was told my car was already ready for pick up! Less than an hour! Whoohoo!
I’ll be coming here from now on for my car maintenance needs!

Very poor customer service .
Left my car there to fix but they broke my hub rings. And someone from the inside popped my double din out and. Scratches my new lug nuts …

Same story, different day. If you want to save money, you will pay with your time. You will just have to figure out what’s more important to you, your time or your money. For me, I tried to save a buck and wasted half the day waiting.
Tire change, safety inspection.
Appt. time: 8 am.
Time told it’d be complete: about 10:00 am
Time they actually even started: 11:30 am
Time they actually completed: 1 pm.
Total wait 5 hours for a 2 hour job.
Alignment check:
Appt. time: 11 am.
Time told it’d be complete: 30 – 45 mins
Time they actually started: 12:15 am
Time they actually completed: 12:45pm
Total wait ²³⁄₄ hours for a 30 – 45 min job.
If it’s gonna take till after 10 o’clock to even start service, why did I make an 8 o’clock appt? I don’t like my time wasted, and I don’t think anyone else does either. But multiple reviews say the same thing.
They get 2 stars for being the cheapest in town.
Word of advice Firestone people, tell us 4 hours if it’s gonna take 4 hours. Don’t say you’ll be done by 11 if you’re not even going to start until 12.
And take the «People love us on Unilocal» sticker off of your door.

I went to this shop yesterday June 29, 2015 at 9:39am for my tire that have screwed and what I found is very disappointing and pissed they never took out the screwed and all the thing I ask them to do they never did and my tires still under warranty

CSR called to apologize & company resolved the issue. I initially was disappointed in my previous visit but Firestone has kept another customer. Much mahalo!!!

If I were writing this review a year ago they would have gotten 1 star. Based on a comedy of errors. Car was brought in for a safety check, oil change and tire replacement. Car was promised to be done in 3 hours, so I wait. They didn’t have my tires but were picking them up. Took the pick up guy 3 trips (I think he forgot to get them the 2^nd time). Oil change and safety were supposed to take place while my tires were being picked up. When everything was supposedly done the cashier informs me that they «forgot» to do my safety check. So I was there a total of 5.5 hours! The cashier was nice enough and kept updating me, but it seemed everyone else involved in touching my car dropped the ball.
Today I gave them a second chance due to once again horrible service at the Dillingham location. (Please see that review for full story).
I called them after finding out my tires were not available at the Dillingham location even though I had an appointment. The person I spoke to, who was ironically the same guy who helped me with the nightmare mentioned above, was very empathetic and helpful. My tires were in stock and even though I had no appointment he told me to get there as soon as possible and they would try to get me out of there fast as they could. He also told me 2 very important things, according to the computer the Dillingham location DID have my tires in stock and they are supposed to contact me as soon as they see the appointment. Not me contact them. Hmmmmm, could the rude lady have lied to me? (Again, read my other review for full story.)
So I get there about 9 and talk to the guy who helped over the phone. Again he apologized for the BS from the other location, took my information and told me they would get to my car as soon as possible. As they worked on my car he updated me on what was being done and that my tires weren’t that bad. When I told him how often they seemed to be leaking air he went back to the technician. Come to find out, when an air compressor is not purged of air prior to filling a tire it can have moisture in it. This can cause the inner portion of the rim to corrode or rust making the seal not as tight as it should be causing it to leak air. They grinded off the corrosion to better the seal. If he never followed up with the tech, they would have never found this out and my tires would continue the slow leaks. Good job following up! It was nice of him to explain it to me as well. Now I know when I use my compressor to purge the line first.
All in all I was there about 2.5 hours, not bad for a walk in. Had to buy 1 tire, the other wasn’t too bad. Both rims were grinded down to get rid of the corrosion to prevent future leaks. When I paid, he apologized again. Very good customer service. He was empathetic, even though it was not this locations fault, helpful, listened well, and found the solution I needed. The only thing that would have made this experience perfect would have been if their safety check guy was on site today so I could have killed all my birds with one stone.
At least I got what I went there for with little to no headache. This will now be my Firestone of choice. Dillingham has officially lost all of my business.

UPDATE: today is January 23^rd, I have been in contact with Tom from the corporate office about the situation that had happened with the aiea location and I just wanted to say thanks. He took the time to read reviews about their business and proceeded to make things right.

Absolute worst customer service!!! Tire prices way too high! Phone service horrible and rude! And she claimed to be the manager and hung up on my husband… twice! Price double than other competitors per the rude managers quote! I try not to post negative but this had to be heard.
And I live in Kapolei but work in Aiea. I will make sure we stay more west side Oahu. Aloha!

I went to the NEX for 2 new tires and was referred to firestone because they were having a special on the firestone perfonce tires I needed. Everyone here had great attitudes which makes life so much easier.
Even with the special going on, i spent a little more than i planned for the 2 tires but I do believe in quality before quantity so it was worth it.
I was helped by Greg who had great customer service skills and explained everything i would be paying for.
All-​in-​All, i didnt feel rushed or robbed. I waited about 2 hours because I was a walk-​in customer, but with the mall across the street it was easy to kill time.

Great experience!
I brought my car in for a routine oil change and scheduled an appointment for 9am on Sunday. Going in right when they open is the best way to beat the crowd and reduce the risk of delays from earlier projects that the technicians may be backed up with. (Scheduling early is always your best bet!)
My visit was very pleasant as I was greeted when I arrived. I told the sales associate that I had an appointment for a routine oil change. She even offered me the $ 10 discount for the oil change even though I did not have the coupon with me. She was very helpful and definitely exceeded my expectations for this visit.
Killed time by going to Big City Diner for breakfast. As soon as I finished eating I got the call to tell me that my car was ready. They did not try to sell me any additional services and let me know that everything was good to go as I was paying the bill.
I will definitely continue to come back to this Firestone!

I’m a slacker and my oil change was literally 4 months overdue… 7 months since my last service… YIKES! Every light was flashing on my dashboard so I couldn’t delay any more.
Dropped the car off for an oil change this past Sunday at about noon totally prepared for a wait since I didn’t have an appointment. The nice young man at the counter welcomed me with a smile. I’ve never been disappointed with the service I get at the counter there.
After being told that my car world be done at 4, I selected which oil change I wanted, handed my keys over to the nice young man and walked an intense 5 miles to Monterey Bay Canners in the sweltering heat to watch football. Okay, so it was probably not even a mile and the weather was perfect… but I’m fat and it felt like 5 miles by the time I sat down in the bar to watch the games :)
About an hour later, I could see from Monterey that my car was still parked in the stall immediately in front of the door so knew they hadn’t started on my car. I called and asked them to change my oil change from the high mileage to the standard service. I was told they’d already started on my car. With a smile I’m sure they could feel on the other end of the line, I corrected him and said I know they haven’t because I can see my car from the window of Monterey. He politely chuckled and said «Oh yeah». I thanked him kindly and hung up.
After the last game was over, I went to do some shopping and kill time.
Other Unilocalers, have had issues with waiting much longer than the quoted time so I was anticipating the same. At 3:45 I called and checked on the status of my car. I was told she was done and ready for me. My response, literally, «Don’t lie to me. I’m walking over from the mall and if I get there and she’s not ready I’m going to be very upset,.» Of course, again speaking with a smile the could feel on the other end of the line. He laughed and promised my car would be ready when I got there.
True to his word, she was waiting for me. We went over what they did. When I dropped her off, I specifically asked for them to check my brake fluid because my light was on and I knew for a fact it was extremely low. I inquired, he checked the sheet, nope, no top off done.
He walked out to ask the tech. I could see them through the glass and hear the tech say he checked and it wasn’t needed. He said the light was on and I should get my brakes checked.
The boy came back in, and conveyed the message to me. With a sweet, pretty girl smile and a stern mommy voice, I corrected him and asked him to check again. Sure enough, the nice young man personally checked and filled the brake fluid using an entire bottle.
I’ve mastered the pretty girl smile with a stern mommy voice and generally get what I need to get taken care of without any drama. Unlike other Unilocalers, I’m satisfied with my experience and will return again.
That young man really made the difference… shit could have gone from 0 to 100 real quick of he wasn’t so awesome :)

Great customer service! Be prepared to wait, sometimes they get backed up. Do get their life time alignment, so worth it.

Made an appointment for mid-​afternoon. Surprisingly, when I called they had the very rare run flat tires that I needed for my Corvette in stock.
While I was en route, I received a call stating that they were pretty backed up. I asked for an estimate, and was told 2 hours. Since I was already committed, I decided to stick it out in their small waiting room. The parking lot is a nightmare, but understandably it seems like just about every business on Oahu lacks space. Fortunately, they had wifi – albeit very slow wifi. Luckily, I picked up a signal from the hotspot you get if you subscribe to Time Warner Cable from the McDonalds next door. There is also a Chevron next door where you can buy snacks.
The estimate ended up being inaccurate, total time waited ended up being almost 4 hours for two front tires.
I had to walk them through the TPMS reset procedure, and once I got home I waited for the tires to cool down and realized that they were inflated with the incorrect tire pressure – which was clearly written on the door jam.

Although, I spent more than I expected, the service here was great. Greg was working the desk where you check in and he was very professional and talked to me while I waited. Nikki was my service tech and she was great as well. I had to purchase two new tires, an alignment and I also did an oil change. Nikki came in to let me know how far she was. I was so happy with her service, I went and bought her a soda next door.
I bought the lifetime wheel alignment, which is $ 170. I think it is worth it since we have such bad roads out there. I am glad I will be coming back to this shop for servicing.

I went here for an oil change deal that was on the front of the newspaper ($ 25 for synthetic blend). I made an appointment ahead of time. When I took my car in the representative was professional and took my coupon even though it expired the day prior. It seems that their service includes other maintenance besides the oil change, including tire pressure and more. Apparently they found that my tires were 10 pounds over inflated, and they corrected that for me. The motor oil that they used was of high quality.
I would definitely recommend coming here for oil change services, especially if you have a coupon.

So I’m your stereotypical young, female car owner who knows almost nothing about my cute little Mazda 3. It sucks to be taken advantage of– that gleam in the auto mechanic’s eyes as he lets out an evil guffaw when I come bouncing up to the counter is a bit off putting, I must admit. I also hate having to listen to a bunch of jargon being thrown around that means absolutely nothing to me before they shake their head and sigh out of exasperation. I’m sorry, but I didn’t go to school for mechanics! I just want whatever is wrong with my car at the time fixed and for a fair price. The End, ya know? Let’s not waste each other’s time!
Firestone over by Pearl Ridge did a great job in not wasting my time and providing friendly, decently priced service. I went to Shell on Ward earlier last week to have a safety inspection. I don’t think I’ve ever had to stay in the car and run through everything with the mechanic before, but this guy made me do just that. He abruptly ended the check when he got to my front tires and told me they were «no good’, handing my papers back and just walking away. Needless to say, that wasn’t the best way to start my day.
I called Firestone in Aiea because I had been approved awhile ago for a credit card for Firestone when I lived on Schofield and gotten a service done, and apparently this Firestone did all car services AND safety inspections! Kill 2 birds with one stone, save 5% and have 6 months no interest to pay for the services. I’m loving it.
Vance was the receptionist who helped me out and he was the best. Very friendly and helped me with everything and made sure I left with no questions. After all was said and done, I had 2 new tires, old tires rotated to the front and new ones to the back, they peeled off my tint in the front which was already kinda hanging there for no fee (which meant no tint fee for the safety inspection), aligned my tires for me (way overdue), and my safety check was done for me, while I sipped Starbucks and had an adventure in Bed, Bath, and Beyond. All for about $ 320. Winning! Much appreciation to Firestone Aiea, for all your help today. :)