First Look Ultrasound

Juliet, the US technician, is awesome. I initially went for the Aloha package, $ 99, but because of the breech positioning of my baby, we weren’t able to get the best photos. Still, the photos we did get were placed on a cd and we were given a few hardcopy pics too. We only paid $ 27 and scheduled another appointment for the following week, hoping she would turn. Unfortunately, she did not turn by the next appointment, so we scheduled one more. Still, she did not turn. Juliet never charged us more than the $ 27 because we weren’t able to get my baby out of hiding! This was extremely fair of her and is a great business practice. Very happy with the customer service… a tad disappointed with my stubborn child haha.

ok, so the reasons (which I think is a major reason) I am giving this place one star …
1. I tried calling the middle of last week because I was interested in their services and there was no answer, I tried multiple times during the day (while it shows they were open)
2. I sent an email (from their contact us page) and no reply yet!
What’s going on?
I’m going to try and stop in, but it’s so inconvenient in that area due to traffic, construction :’(

Leaving my appointment now and I can’t stress enough how wonderful my experience was. Juliet was our tech, FABULOUS! She was the perfect tech. Totally enjoys her job and makes it obvious. All smiles and got just excited watching our baby move as we were. I am about 14 weeks and came for a gender reveal which was successful. Love this place.

Had an appointment today at 3 get there got a dude sleeping on the coach in his boxers. Called customer service and they was no help either. First appointment went really well was super excited to see my child, now I think this place is disgusting after seeing a half naked man sleep on the couch customers sit on during there hours of operation.

The booking over the phone was easy. The lobby was comfortable and so was the ultrasound room. My husband, teenager and toddler got to come in and watch on the big screen as I laid back and watched on the same tv but they were sitting in the couch on the other side of the tech. She did not push any extras, she took LOTS of pictures, asked what else we wanted. We didn’t want to know gender but we asked for weight and length and got that. She even showed us our babies furry head and measured the hair. So pleased! My baby had the umbilical cord over its face and the tech tried a few ways to get it off. My baby fought for the right to lick the cord so we moved on but the tech did try. You are not just another number at First Look. So please. We got a military discount but being a couple of bucks for parking. We came in at 6:00pm and the after hours parking was $ 2.

I’m truly not a fan of elective ultrasounds, or ultrasounds in general… but I found myself in a position during my last pregnancy, where I really needed to get ultrasounds for peace of mind.
At around 35 weeks, my son just did not want to settle into the pelvis. I did everything to get him head down… and would come to this place to check position rather than going to my OB, who constantly pressured me to get a version or c section. My son was a huge flipper. It was extremely stressful, but the tech here was always so warm and supportive to me.
At the last appointment I had here, my son had flipped out of the pelvis again at 40 weeks and 4 days. Sounds impossible, right? Nope, it happened. I went to this place and the tech was so understanding and supportive. We discovered the head to be up and the position to be breech. She grew nervous for us and quickly measured the fluid around him, saying it was a tight fit with him measuring around 8.5 pounds, but wishing us well that he might be able to get back down. (Even advised us to use ice) This was the last appointment we saw her.
To the amazing tech who helped me through this… I just want you to know, my son flipped head down at 41 weeks and was born at home 3 days later…8 lbs 6 oz! Thank you for your presence, patience, knowledge, and for making this a much less stressful situation than it could have been.

Called today at 10:17 am. Got an appointment at 10:30 am. Juliet did our ultrasound. She was so sweet. Got babies gender real quick lol. But overall experience was very comfortable. Got the gender package which came with samples, pics, an a cd. For $ 49.00. I recommend any expecting mother to go here. So worth it :)

We went in today to confirm the gender of our second child. The facility was easy to find, parking wasn’t free but it was cheap and easy to park as well. Inside was nice, comfy, and clean. I filled out my paperwork and was seen immediately. My husband and I brought my two year old daughter and my brother with us. The room was very accommodating and I believe it was Juliet who did my ultrasound, she was extremely professional and so sweet. My daughter got a little antsy but she made sure to include my daughter in all the fun and we even ended up choosing a name. She did measurements, checked the weight and was able to find the gender in a matter of seconds. We spent about 20 minutes doing the ultrasound which I felt was a perfect amount of time. I will definitely be returning later in my pregnancy to see my son in 3d! Thank you for an amazing experience!

Thank you JULIET For doing our ultrasound! It was sooo exciting to see baby !! Totally recommend Firstlook, I felt very comfortable & was very very pleased with the photos that i received! I also received a 3d black and white photo of my baby even though I chose the $ 49 package deal. I can’t wait to come back to do 3D when I’m 30 weeks! Thank you again for such awesome service!

I am extremely impressed by this company. I totally spaced out (pregnancy brain) and forgot to call them for the keychain. Instead they sent me it in the mail along with a letter! I have never received this type of customer service and they have definitely surprised me. Exceeding my expectations.
Thank you so much Juliet and the people of first look for being great. It’s businesses like yours that people should take a look at and use an example for great customer service

I’ve always heard of 3D photos for babies during pregnancy so when I got pregnant I waited a while to do this and Juliette was the lady that did my ultrasound and I have to say she made this experience so wonderful. The room is so comfy I wish every doctors visit was that comfy. They really wanted to make sure that moms to be are as comfortable as possible. Juliete on the other hand was so wonderful so friendly and easy to talk to like I knew her for a while. She was amazing too handling baby to make her smile. She definitely knew what she was doing. Definitely recommend this place!

Came here today off a doctor recommendation at Tripler. Apparently the Army will do an anatomical scan of your baby at 20 weeks but it just seems as if Tripler doesn’t have the 3D capabilities or even the general willingness to make gender determinations.
We came here under the Aloha baby package but changed our minds. However, the nurse still gave us a 3D scan and we were able to see that our baby was a girl at 17 weeks and 4 days very clearly! The area is a small table for the woman to lay down and a 3-​person couch inside the same room. It felt very quiet and comfortable during the exam and we would definitely recommend this to anyone in Hawaii if you are curious to discover your baby’s gender!

This is my first pregnancy and I usually never pay attention to all things baby related so I was extremely nervous and didn’t know what to expect with this appointment. My doctor didn’t schedule an ultrasound until I was 20 weeks pregnant but had heard from numerous friends about this place and how you can go in as early as 13 weeks.
My appointment was simply amazing from beginning to end. The staff was over the top awesome and I can’t wait to go back when baby’s a little bit bigger. I wanted to find out if it’s a girl or a boy and the staff was quick at finding out even though my baby girl was shying away from us the entire session.
Overall this is hands down the best experience I’ve had to date during this whole entire first ever pregnancy. First look sonogram is a must have in any pregnancy and I will be singing there praises for sure :))

I was sorta apprehensive when I made the call to book an appt. The man who answered had the WORST phone presence, EVER, but I read over all the positive reviews and decided to keep my appt. My appt was on a Saturday afternoon, which was great, because then my husband could come along. YAY!
We arrive a little early, but that wasn’t an issue. There was plenty of comfortable seating in the waiting room, and the receptionist was SO nice. I chilled out on the huge sofa and watched Breakfast Club on the TV while waiting my turn.
Once called back I met with Juliet, and she was super super super nice. She made me feel comfortable right away and got to work. This appt, mind you, was for pure entertainment purposes and just to find out the sex of our baby. I was getting impatient for the 20 week ultrasound, and I like to shop!
So I was really impressed that Juliet made me feel like I was her favorite and last client of the day. I wasn’t rushed, she kept appeasing my son by listening to the heartbeat again every time he asked. Which was a lot. He’s an excited soon to be big brother.
She took tons of photos, answered all our questions and revealed the sex of our baby!
If you’re looking for a place that will make you feel you’re getting your monies worth, pick here. It was easy to find, easy to park, and made me glad I chose this place despite my initial impression. The DVD and photos I have are precious keepsakes and I’m thankful.

I didn’t come here for myself but I came here for my two pregnant friends. The waiting room is comfortable. There’s a big comfy couch that you just sink in and there’s a binder with examples of what packages you can get.
My friend was going in for her first ultrasound and hasn’t seen her baby. The lady who helped us, I forgot her name, was soo nice.
The room where you go in was nothing like I expected. I thought it was going to be a cold examination room with just regular chairs but NO ! I was surprised to walk into a room that felt so home like. It was amazing, the bed they lay on looked so comfortable and soft and it was a dark room with minimal lighting. There was a comfy couch that we just sunk into. There was also soothing music playing.
This was an amazing experience, my first time seeing an ultrasound with the baby first hand. I love this place and I would recommend it to everyone I know. When I’m expecting this will be the place I go to. Thank you for the great experience!

First Look Ultrasound was an awesome experience! My wife took me here for my 28^th birthday to see our first child at 26 weeks. The experience was unparalleled! To see our baby moving, smiling, stretching, pouting, etc. was unreal and straight up awesome!
The session was nice and lengthy, which gave us time to capture those «First Looks» from baby. The room where the ultrasound was conducted was nice and comfortable. A lot of room for more than a couple. Probably could fit 5 people in there comfortably. The facility is clean. They have a nice option of playing some music to go with the DVD of the session.
Juliet was awesome! She does an extraordinary job of navigating the womb and is able to quickly point out details of baby’s anatomy. Her personality is perfect for this profession! She is very easy to approach and is naturally a happy person. That personality comes through when working with mommy and baby.
We walked away super satisfied with lots of pictures and a DVD of the entire session. Also some swag — diaper bag, formula, bottle, etc.
Thank you First Look Ultrasound and Juliet for a memorable experience!
Roxy and DJ

I loved this place! I originally had my appointment schedule last week, but baby was not cooperating and we could not get a good picture of her face. Being emotional, I was sad leaving with nothing… but…Juliet did re-​confirm the gender and asked that we reschedule. She didn’t charge us for this appointment and accommodated our schedule by blocking an hour and a half instead, just so she could be sure to get good pictures of baby.
Our second appointment was such a great experience! In the beginning, baby still found a way to hide her face, but Juliet was patient and sure enough, she got a perfect shot of my daughter smiling and sucking her thumb! It made my heart melt and I definitely recommend this place for expecting mothers. The hours are perfect for working parents like us. And Juliet was a sweetheart being interactive with our family as we waited for baby to show her face.

Just came back from getting our ultrasound and being a pregnant moody lady, I was very pleased with this business. They tell you when you make the appointment to try to eat and stay hydrated before the appointment. Of course I didn’t get a chance to eat anything so baby was fast asleep when we started the session. The package I bought came with a full dvd and background music that you choose from a selection of CDs. It also came with unlimited photos, prints, and a cute keychain.
I don’t remember who was working with us, but she was extremely sweet and kept making sure I was okay. Baby was being stubborn and shy so she had me move in different positions and also had to step outside while I went on hands and knees trying to get baby to move. She was very patient and friendly the entire time.
The waiting room and the ultrasound rooms have big comfortable couches. The ultrasound bed that’s for the preggo ladies is crazy comfy. I think that could be why my son didn’t want to budge.
Overall, if I had the funds, I would go back one more time and follow their directions to wake baby up before the appointment.

I booked a session here even though I get 3D ultrasounds a lot from my doctor. The only reason is, the doctor only looks at baby for a couple of minutes for medical reasons and not to get the greatest picture for you.
I came here on a Sunday and Juliet welcomed me in and did my ultrasound. Prior to getting there, my little guy was having a party in my belly. Once I laid down on the comfy bed for the ultrasound, he got shy. Little stinker! We could barely get a picture because he covered his hands and feet to his face.
Juliet was patient and made me do some positions to try to get baby to move to a better position. He eventually did, but we only got some pictures.
Because he was uncooperative and shy, Juliet gave me an option of paying for half the package, or scheduling a different day to get more pictures. I opted to come back another day.
So a few days go by, and I’m trapped in traffic and baby is again having a party in there. Park the car, lay on the bed, and boom, baby is «sleeping» and won’t move his hands from his face again. I have come to the conclusion he hates ultrasounds and knows what’s coming.
Again, Juliet was patient with me and tried her best to get him to move to get the best pictures and video for me. We ended up getting one good video of him yawining and smiling and a few more pictures.
I appreciate that Juliet is patient and tries very hard to please her customers in getting difficult babies to cooperate. I didn’t feel rushed and I’m glad I got some decent photos!

One star is being generous. They don’t deserve any but it’s the minimum. I had booked an appointment on the weekend over the phone. On appointment day, we got to the business and no one was there. I tried to call them on the phone and no one would answer. Called again… No answer. Called one more time and no answer. This business is pathetic and unreliable. My wife is 32 weeks pregnant and we only have a limited time to do the ultrasound before our baby is to big.
Anyway I don’t recommend them because if they can’t make it to scheduled appointments how can you trust that these people even know what they’re doing.