Sears Portrait Studio

Sears, outdoor gas grill. Go to Lowes or Home Depot. Purchase from Sears was a breeze. Service request upon delivery is a nightmare. Spoke with too many workers at Pearl Ridge store. Can’t say that anyone really cared because all they did was give me several 1 – 800 to call. Store operator didn’t not transfer me to the store manager, as I had asked. Assembly not done well, no… none of the manuals were given to me, whether at time of purchase or with delivery. Spending a $ 1000, you still get zip.

I had my infant son’s pictures done here and the lady didn’t know how to make him smile at all! The only pictures of him smiling are of him alone or with either me or my husband. The ones of the 3 of us he’s looking off into oblivion, making a goofy face or just starring. Not only that but she missed SO MANY good pictures of him by himself! I mean we had him laughing so hard at one point & she had completely zoned out and missed it! He had to be smiling for at least 30 – 40 seconds and nothing. The manager even came in and was shouting «take the picture! Take it! Take it! Aw! You missed it!» She may have just been having a bad day but judging by the reviews on here I’m not so sure. I’m finding somewhere else for his next ones.

I came here to have my sons six month pictures professionally done. I seen a coupon online that I had intentions of using and of course told the front desk as soon as I got there and the lady replied as if she wasn’t aware of any coupon and said «oh no, ill be giving you a good deal anyway» and we went on into the session.
She seemed to have experience shooting babies and how to make them laugh, but my son was very camera shy. We got a couple good shots out of the bunch. Afterwards, we sat down and reviewed the pictures including a select few that were digitally enhanced… which in my opinion was a little too much. The contrast, colors and effects were not appealing to me at all. It was just over done. From there, we spent about 45 minutes to decide on a photo package and let me tell you– this woman was so assertive on what SHE thought I should get, when I would consider ala carte or a differrent package she would keep saying «no that’s not a good deal.» And she also Assured that the coupon I had was «not a good deal either» it makes me wonder, what’s the point of all these options if your sales person is constantly trying to pick the options for you. Like I know your doing your job by trying to up the sale, but geeze the pressure was too much.
I went back to pick up my pictures and was not too satisfied with the quality. We chose about 4 poses and only one I really liked. The rest weren’t focused on his face and were off centered.
Overall, I am dissatisfied because this lady seemed like she was trying to get me to buy buy buy when she wasn’t giving me the best quality work which I would have no problem spending if its worth the money.

I came to sears because I had an amazing Groupon to use for my son’s 3 month pictures (taken October 4). The actual session went by OK. I wasn’t expecting anything amazing but I do feel like they missed some really cute shots. When the session was over, I went over to the computer she was viewing the pictures at and expressed my liking for certain pictures and a girl promptly said, «You’ll be able to view them on the computer as soon as I’m done.» Well the ones I liked weren’t there, she had deleted them. Next, the free CD I received did not have the correct picture, the guy assisting had the NERVE to question me with the sassiest tone when I called back that day advising so.
Fast forward to today. I have taken those pictures almost 2 months ago and I am just receiving them now after FINALLY speaking to the studio manager, Jan. I had previously called multiple times checking on the status with no clear answer. The first time, the girl told me that Hurricane Sandy was to blame. Well I took those pictures WELL before Hurricane Sandy even formed and even while waiting 2 weeks, like they originally promised, Sandy still wouldn’t have been an issue.
Next time I called, another girl who answered the phone assured me that the studio manager was «personally» handling the situation but when I spoke to the manager she had no clue who I was or what was going on. She offered to print them out that day and sent them via UPS to my house. If the worker that I spoke to 2 weeks ago had ACTUALLY brought this to her attention like she said she would, MAYBE I wouldn’t be so irate. My son will be 6 months in 2 weeks and I will JUST be distributing his 3 month pictures. WTF!!!
I don’t understand how Sears expects to have anyone want to return after being treated so terribly and with such POOR end results. I will be more than ECSTATIC to pay 3 times the amount to NEVER go through this SH*TTY of an experience again.
I hope my message finds my way to someone who cares about what kind of customer service/​products their company is producing. If not, I hope I can help anyone who is CONSIDERING taking their child/children’s pictures here. LOOK ELSEWHERE.

One star is way to high and the sad thing is I was prepared to spend some cash on family photos horrible horrible horrible !!! The girl literally threw me a pen and said pick out what you like then seemed annoyed because there wasn’t even one good shot to pick. They were over ten min late for appt time that they called me to set. Keep your free picture and thanks for wasting my time.

I’ve been to a few Sears Portrait Studios and they are not created equal.
We actually had a really good photo taking session for the most part. Our lady was good and attentive at taking our son’s pictures, which you can’t say for all studios. She couldn’t get him to smile a lot but at least she snapped a lot of pictures. It helped that they weren’t crazy busy when we went.
However, when our pictures were developped, they looked washed out. The guy I picked it up from had the nerve to tell me that’s how I ordered them. UMMM NO. He was like do you want to see the computer? That’s how they look. I know they can make them better and I didn’t order them washed out. Eventually the manager stepped in and helped. She’s actually quite nice and she is actually with it! Anyway, she reordered my prints for me.
BUT somewhere along the lines, they must have messed up. I didn’t get my prints until 1.5 months later. I had to keep calling which I think it should fall on Sears’ responsibility to find where my pictures are. I think they must have lied and forgotten to reorder them because they never came! Finally they came in but I am not sure when because I had to keep calling to find out if they were in. Then when I went to pick them up, they weren’t all there! She was like oh I don’t know where they went… great, just great. Basically if you never want your pictures, come here. If you want your pictures in a timely matter, do NOT come here.
I am still wanting on my 10X13 even though I was promised I would get all my pictures 2 months ago… it’s been almost three MONTHS… something is surely up with this place.
Also unless you have lots of coupons, it’s quite pricey here! Book early because by the end of the day, most of the appointments are running late and it’ll take forever for you to get your picture taken!

This is an update to my previous review below, and this place does suck.
My wife and I received our huge portrait, which we planned to hang up on our wall, but there were so many dents on the picture. There was no care and it was probably used as a table mat and stepped on. Looking at the picture, there are at least 100+ dents — it’s horrible (
).
I’m never ever coming back here, and I do not recommend this studio. This studio is overpriced and dirty. Plus the workers are not professional photographers, they just click the button on the camera. Headshots Hawaii across the mall in Macy’s does a better job.
31 Unilocal Review Challenge — 28 of 31

we took our pictures with sears last night. our photographer, nicole, was really helpful and patient when working with our toddler. they really understand that working with kids requires more time and more interaction. in addition, our pictures came out great and we’re happy.
therefore, i’d recommend this portrait studio to everyone, and you can even go online to download their coupons/​promotions. they have several packages you can choose from to meet your needs.
military families, don’t go to «portraits of america» next to the NEX. their prices are not competitive and we had bad experience with them last sat. try sears instead, they will give you 20% military discount toward your purchase. whereas that portrait of america, they STILL CHARGE you GE TAXES, because they are not owned by the NEX.
go ahead and give sears a try.