T-Mobile

Our sales rep was extremely helpful and guided us through the process of replacing a broken phone.
Everyone in the store was really nice, and it was obvious that the manager really cares about his or her people. Our favorite T-​Mobile place.
Update**************
Today Jessica helped me with my phone when I had problems charging. She is AWESOME. Very helpful, very nice, and very knowledgeable. You guys rock!!!

Soooooo. You have to check in and wait in kine for HALF an hour just to pay your bill. When asked about the payment kiosk, the explanation was that it was gotten rid of last Dec sometime. Hello, customers time is PRECIOUS! all to try and see you more stuff under the guide of customer service. Ugh.

Went in here today. Needed a new SIM for my Nexus 6. They helped me out and was very nice. Thank you!

Been with T mobile for years. Went in to upgrade my wife’s phone and was offered a tablet for $ 20 + tax. I was told that I was able to purchase up to 5 for $ 20 each. I asked her if there would be any additional charges added to my bill. She told me there would not be so I took one.
I checked my bill yesterday and I was being charged an additional $ 18/​month for the last 3 months.
hopefully i will get a refund. (we’ll see)
Bottom line: Make sure you get everything in writing or better yet, dont bother taking any extras.
I was lied to.

WORSE service ever! seriously waited for an HOUR to get help. even the old man after me in line sat down & fell asleep. they need more people!!!

Shaina was great. Went over my options, and backed up my old phone and synced the new one. I still think the company is just getting my money but customer service at the Aiea store has been great every time I have gone in.

Went with my dad 3 days ago. He mistakenly went into the swimming pool
With his phone and it was completely wet. Went to get a replacement phone. Same kind. The sales person/​asst. mgr. was not helpful. Seemed like she was only really interested in making the big sale. My dad only needed a phone to call people. Nothing else. What makes is worse is that she said nothing could be done with the wet phone. No contacts could be retrieved. Yah right. Came home and found out we can get the contacts from the SIM card. So… continued to dry the phone out and retrieved all of his contacts. No help from her. They are not professional at all. Horrible. Would not recommend. Go elsewhere.

The manager was a b… h, talking down to people and instead of helping them.
Sh spoke a thus Korean lady with limited English as if she was a child. Never will I go there. She maybe getting paid by t mobile but us certainly not dong them any favors.
I don’t know what education she has but is certainly in need of a class in customer service.

My son and I stopped by hoping we could upgrade his old iPhone to a iPhone 6 plus. To make a long story short, Maria immediately approached us as we walked in their store. She was very friendly, helpful and very informative to their new programs and the benefits we had for being a loyal customer for year’s. As Maria was typing in all our info and etc in the computer I couldn’t help but noticed how busy they got BUT never FELL short acknowledging ever customer that walked in. Keep it up and I thank you for an amazing no stress visit… 10 stars !!!

Stopped by this location about 5:40 and their doors were locked. This location says they are open until 6pm.

I just switched from Verizon to tmobile and so far so good! Verizon was getting ridiculously expensive and the plans at tmobile seemed more reasonable and affordable although I heard service sucks but I haven’t experienced any crappy service so far.
Upon signing up for a plan I was kind of disappointed to wait 2 months for the iPhone 6 in the mail so I couldn’t use the tmobile service just yet. The iPhone I ordered ended up being cancelled and I was very upset because customer service told me I had to visit a retail store to re order another phone. When I went to tmobile I was pretty upset and explained my issue. The sales associate Kevin who helped me was very patient with me. He was very professional and patient with me and offered a discount on a phone case because of the issue that happened although I know they are not responsible for that. I was able to get the last iPhone 6 they had in stock. He is very informative with everything to make sure I understood about my plan and how things work especially with the Early termination program. He actually stayed late even when he was suppose to finish work to help me transfer items to my new phone and he didn’t make me feel like I was rushed even though I felt bad I was keeping him behind. Not only Kevin was a help but everyone else who was on that shift was very nice and friendly. I couldn’t recall all their names but also Deron, funny guy. Even though he didn’t help me he had a good sense of humor. Overall despite that little issue I had the great customer service made up for it !!

I switched from AT&T to T-​Mobile and did it here. Sometimes you have to wait for service, but the folks have always been SUPER helpful and I sincerely mean that. Never an attitude and they all spent as much time as required to work through a problem. I know that is their job, but I did not feel that way with AT&T and I visted a few AT&T shops when I had their coverage.
Giving the devil his due, my wife and I both deem AT&T’s phone area coverage better than T-Mobile’s but when you’re saving $ 100+ a month for comparable phone and data, who really cares?
AT&T had a major wallet gougefest at my expense each month.

I had called numerous times about the iPhone 6 if they had it in stock and yesterday the guy tells me yes they just got their delivery. I go in there and the lady tells me they don’t have it and that because I already ordered it I couldn’t upgrade if I want to
But then I call costumer care and they call the store and they have them in stock !! I was so upset, then I find out that she lied to me cause I go to downtown to the tmobile kiosk and this lady name Joyce helped me and I got my iPhone 6 that day !! I recommend the kiosk downtown tmobile, they actually want to help you and not turn you away so they can sit around and get paid. Even when I went in there it was empty, their service was bad !

Went on here to finally upgrade my phone from a dumb to a smart phone. First time making the switch, so I didn’t know how painful it was going to be. But Kevin took care of me and provided quick and professional service. Went in there approx 30 mins prior to closing and took was out of there in 15 mins. Awesome job!

January 2014: welcome to contract freedom! T-​Mobile announced at CES phase 4.0 of their «uncarrier» strategy and that got me in the door to switch from another major carrier! I was sick and tired of having a data cap and I just paid $ 40 more last month in data overages (yes, I know it was my fault, but still).
So what’s phase 4.0? They pay your early termination fee, given that you trade in your old phone. I was personally ok with it since I had an older phone anyway. What you do with the value of your trade in is up to you. Note that the termination fee is reimbursed to you via a prepaid MasterCard. I ended up paying $ 20 at the store and walked out with a new phone and unlimited data in about 45 min. It probably could’ve been less but Natalie, who helped me, shared I was her first customer making the switch!
You see, T-​Mobile has no contracts, so you buy your phone at the full price, which can be financed over 24 months at no interest. Their plans are pretty straightforward and in my case, I ended paying a tad bit less than what I was paying, a little under $ 90 per month.
In addition to unlimited data, text and talk, what’s great is their coverage is good internationally too, which would’ve been awesome when I traveled abroad last year.
The major question: coverage. I personally haven’t had any problems so for now I’m a happy camper.
Now going to the actual store in Waimalu: it’s nice! It’s clean and the people were friendly. Natalie helped me out and she was professional, friendly and answered all my questions. If you’re going to this location. I’d recommend you see her.
Tip: if you’re switching, bring your pay stub or employee ID — you might be eligible for a corporate discount. I did!
FYI I don’t work for T-​Mobile or know anyone there. Just had a good experience.

I went in looking to switch over to T-​Mobile from AT&T and Deron assisted me with my transaction. He was very professional, knowledgeable and followed through with everything that couldn’t be taken care of while I was there since the systems went down. I highly recommend seeing him if you need assistance with your T-​Mobile phone/​plan.

The service here is never consistent. sometimes it’s good sometimes it’s horrible. Most times it’s horrible. They move so slow and they are not helpful. Only trying to get you to buy the most expensive new phone and don’t really care about what you are looking for in a phone.

Our carrier that we use and have a great plan with! Been with them for a long time. We like our HTC and Galaxy 3!

This is a great location with excellent customer service and easy parking. The store is well run and the staff was very friendly, especially Kerri the customer service associate that helped me. I strongly recommend this store if you have business with T-​Mobile.

WHY WHY WHY is the line always so long here? Why don’t they try to help you a little bit more? Why is customer service in the wireless industry so non-​existent? Why can’t I just get a new phone without having to pay to them my firstborn and lastborn children, my arm, my leg, and my bf’s entirety of wallet? WHYYYYYYYYY?
OK, so two weeks into my new contract, my four year old drops my phone (think about it, she’s four, stands no more than three feet off the ground, and the phone shattered).
We get there before the store even opens, so we go to Office Depot to kill some time. We get back and the line is 8 deep. @$%$@#%
What do they tell me? In basic terminology, «NO PHONE FOR YOU!»
The girl behind the counter snickers at me. «You want the SAME PHONE? You don’t want to UPGRADE?» HEY, I just got this phone a month or two ago. What’ wrong with this one?
She tells me, «It’s DISCONTINUED. You can get this one for $ 549 or this one for $ 599.»
#$%$&&^#$ That’s pretty much the end of that experience. My screen will stay cracked for the next 18 months.