Territorial Savings Bank

Terrible terrible customer service and SLOW. From the branch manager to tellers. My daughter had a stale dated Christmas club check from territorial savings and 1^st teller was so freaking lazy automatically told us to go to bank to hawaii so we went. Bank of hawaii sends us back to territorial. Making my story short but I could have freaking told the territorial teller what to do. Would have saved me the running around. Thank god I don’t have an account there. Spoke with the bank manager who has awful customer service but it’s been over an hour
and still haven’t received a call back. Is it that complicated to figure this thing out. Just reissue the Damn check and my bank bank of hawaii will cash it since you won’t even if it’s your check. Doesn’t take a rocket scientist to figure that one out. Okay I’m done. Just remember people if your thinking of opening an account at territorial think twice. Go to the bigger ones.
Oh and Maria don’t try to get back with me today that’s the wrong thing to say to a customer that your tellers been sending them off with wrong information. Take care of the problem now. That’s what good customer service is which maybe you all should learn.

Terrible service! Taking our $ to a credit union!

When my husband and I were looking to buy a house (about 5 years ago), we applied for loans at multiple banks, and ultimately decided to go with this Territorial Savings branch.
Roy was extremely professional and kind. We never had difficulties reaching him. If he wasn’t in the office (usually because we just missed him and he was on his lunch break), he would always get back to us as soon as he returned. He was extremely informative and gave us a complete rundown of all our options and made sure we understood exactly what each option entailed. If you’re looking for an amazing loan officer, definitely look up Roy at this location! Every time we walk into the bank, he always waves (if he’s with a client) or says hi :)
I’ve never had any problems with the tellers here, they’re all nice and don’t constantly push you to open a checking account or any other service I don’t have or need (a big plus in my book).
This branch also has a drive thru teller, which is extremely convenient, especially when their parking lot is full.
Overall, a really nice banking branch :)