Toys R Us

Bought my kids Christmas presents online from toys r us who guaranteed shipping to store before christmas. Just called the store who said my items will not arrive until after Christmas! Can’t believe a toy store would be so cavalier about ruining my children’s christmas!

Wow! Went shopping around 830pm on Thanksgiving and it was packed and hot. Was greeted at the door by a nice gentleman who gave me a flyer for the current sales. All sale products were almost all gone. I went up to one worker to ask if they had anymore imaginarium table train sets and he was very kind and told me that he saw someone walk off with the last one. Luckily, someone dumped one in a different isle so I scored there. The Power Wheels that were on sale, gone. Boo. Got a 20in girls bike for $ 59.99. Anthony was my cashier and kudos to him. He explained to me about the $ 15 bicycle license for bikes that are 20 in and higher. I was like «say what? Is that a new rule?» And he kept upbeat and we joked around about how you should have a license to drive Power Wheels. Every rep I came in contact in the store today was great! I HATE shopping, especially when there’s crazy sales but these guys turned my dread into a great experience. Thank you everyone!

This review is for the cashier named Emily. She has the most outstanding customer service, very friendly and super patient. I shop here every weekend for the past 7 years, & she is the best cashier I’ve come across in this store. She needs to be promoted!

«EMILY», Register 11, you are a Rock Star! Much Mahalo for your excellent customer service!

Really love that this place is so close but honestly there is a lot of false advertising going on here. All the coupons I have didn’t apply to the items I had. Probably wont be going back because I dont like feeling cheated. It’s a bummer because they have alot of great toys.

This is one of the last toy stores here on the island! When I’m looking for a birthday gift, this is my first choice to look. If there’s no sale, things can get pricey but then again, no matter where you go, toys are kinda pricey! They have a wide variety of toys for all ages. They are usually pretty well stocked except for the holidays. But, all stores that sell toys gets bombarded during the holidays. Workers are nice and friendly too.

The last major toy store in Hawaii. Could use a few more employees on the floor in the various departments, and at the registers. Toy selections are organized, store is relatively tidy given that kids come in and play with a lot of the toys, and I had the one cashier (Lindo?) who was exceptionally pleasant and really made my harrowing experience, after shopping for toys with kids in tow, so nice.

If I were a kid again (heck I’m still a kid) I would probably rate a million. But as an adult you have to deal with reality. Toys r us has pretty much stayed the same since I was a kid. That’s a good 20 years that I have not seen any renovations or improvements –that can be noticed anyway.
So, besides that, the toys… Lots and lots of toys as it should be, however they are overpriced, many are often out of stock, and I think some kid got wayyy to happy as there were ripped open toys in the shelves. It was messy and unorganized. It is better to order your toys online elsewhere for better prices, but if you’re like me who does last minute shopping for your toddler and Walmart just doesn’t cut it I suppose you’re left with toys r us, the super very expensive toys r us.
Also, is it just me or do you get a feeling that despite the new toys, everything is dirty? Oh well. The bathrooms are really dirty though, and smell really bad.
Parking is okay, lots of parking but gets packed during holidays naturally.
Only reason I’m giving two stars is because the employees seem friendly and my daughter lights up when she looks at the toys and goes on a shopping spree putting everything and anything she can into the shopping cart.

This store is usually not up to date with stocking items on many occasions that I’ve visited. Just recently I went in with my two young children both three and under. I purchased a very large and expensive water table for them. Since there were NO double seated carts available I had to sit my two children inside the barrel of the cart. It worked, but this left me no room for my purchase or any other items for that matter. I proceeded to the register after looking for some cups that surprisingly weren’t on the shelf behind the label (empty) and therefore like many other times not stocked before opening. There was ONE isle open with many shoppers. I rolled my children in tow and made my way to the cashier. After explaining my situation to him he physically retrieved the item himself, came back and scanned it, I paid my total and he just set it off to the side away from the register leaving me to fend for myself. Seriously? An elder couple even commented that they should have offered me assistance and said they wouldn’t be back here anytime soon. I had to remove both my children, try to keep them next to me (they’re toddler for gods sake), and then lift the large box into my cart. I then held one child on my left hip, took my older child’s hand and pushed the cart to my car. Thankfully a decent person NOT associated with toys r us offered me help. How terrible you treat your customers!!! This store is focused on providing toys for kids, yet you can’t offer any assistance after purchases are made! What a disgrace. Never again.

Location:
They are located off Moanalua Road across from Kapiolani Pali Momi Hospital. There are tons of parking right in front of the store.
Merchandise:
They have all types of toys you can imagine. I was on a hunt for a Frozen bike and they had 3 types of Frozen bikes here. I would recommend looking on their website first before buying it at the store.
Price:
The Frozen bike at the store cost $ 69 and online it was $ 10 cheaper. I was able to purchase it online and pick it up at the store within a day and I bought it cheaper online. They do price the toys $ 5 more than other places so definitely shop around.
Party Goods:
They also sell party goods like piñata, plates, cups, table covers, party hats, etc.
Overall, I recommend coming here for all your toys needs. I do suggest you do your research on the price of the toy. A toy at their store could be cheaper on their website and possibly cheaper at other stores.

I love Toys R Us. I dislike this store and I dislike online ordering to this store. The communication is super screwed up. I recently purchased a bike for my 4 year old online and had it shipped to the store. 2 weeks went by and 3 calls to the store and they ASSURED me that it was in a shipping container on the way to Hawaii. Another week went by. I called the store again and they still acted like this is «normal.» We finally get an email saying our item was sent back because it wasn’t picked up. I called the phone number and they blamed the store and then two days later the store called us blaming online. I don’t care who’s fault it is. I’ve been drove crazy by a 4 year old since JANUARY 16^th EVERY freaking DAY! The only reason I bumped this review up to a 2 star and not a 1 star is Julessa the HR person called us and said they would save the bike they had in stock for us. That’s the least they could do. This place isn’t organized well, items aren’t in the same spot where the price is (check out the Doc McStuffins area especially… holy hell), the cashiers are grumpy. I love having access to Toys R Us, but this place needs some major training.

I’ve never been here before, because I didn’t have a reason to be here. Now that I have a child, I took him here to check out the educational toys. Holy cow this place is huge. It’s like a child’s dream come true! Every toy you can think of! I also got some presents for my friend’s daughter. Lots of toys from infant toys to bikes, to Hello Kitty stuff to even costumes, party favors and baby items like formula and diapers.
The parking lot is usually empty enough to find a close spot to the door.

If I was 5-​years old I would give this place 100-​stars!
This chain-​box-​store called…
TOYS R’ US!
But…
Sadly, I’m way past 5-​years old, plus a few decades to boot, so this place hits 3-​stars from me. Here’s why…
TOYS R’ US!
Is average in my book…
On a recent visit here I dropped by with my bestie, Heidi P., with her boys in tow. Her youngest loves those Thomas Train’s & Friends toys, so we figured to stop by here. Yup, after maneuvering through aisles of Barbies, video games, electric cars and things that go weeeee… We find a full aisle of Thomas Train’s & Friends! Even a display area to play with a train track already set-​up! That’s a bonus for any boy wanting to be… Well a boy! Heck, I had a wheel or two in my day, too! So, bonus star there!
But…
What brings this place back to average is the whole set-​up of this store. Yes, it’s the busy holiday season, but let’s start with the parking… One way lanes? And no one following the rules, lol! Awful parking lot during Christmas season, but nevertheless you’ll find a space — just make sure you follow the arrows?! Another thing I find odd is that no employees could be seen on the floor during the busiest time of the year –nada. Lastly, probably no fault to this specific location, but more toward this chain-​store… No express lane, especially during the holidays! I mean it wasn’t too bad, but all I wanted to buy was a yellow Thomas train… Umm ONE toy! Yet, I had to stand in a line behind two housewives with shopping carts full of toys! Efficiency could definitely be improved here!
Yet…
Overall, the staff (or cashiers) were friendly and seemed calm even with all the chaos around them. The store does have every toy you can imagine and then some! The location is easy to get to, so no worries there! Hmm… Just miss the old independent toy stores and five & dimes back in the day! Well, I guess you could say I also miss my Hot Wheels, Star Wars figures and things that go «bang» too! Oh well, I need to live in the present and not in the past and remember the little ones love this store! And in my book that’s what matters in life! Yup, I still recommend…
TOYS R’ US!
Lastly, I do admit I also miss my old nappy Teddy Bear, «Linus Van Pelt» too, hey wait I still have ‘um! Shhhh. Let’s save that story for another day…
OVERALL GRADE: 3.4-STARS! (Generic, but has every toy you or the little ones want!)
LIVE ALOHA…
Unilocal REVIEW #396

With the exit of Pricebusters over the past year, I had to re-​think where I would buy my Christmas prizes for the kids. I didn’t want to support Wal-​mart anymore than I already do, plus I felt like I kind of wanted better quality things than those super-​cheap, use-​once, made-​in-​china toys. So I went to check out Toys R Us.
I guess, in anticipation of the need left behind by Pricebusters (or maybe they did it all the time) TRU had a section of inexpensive but what I believe to be a bit better toys, such as the Mutant Ninja sticky hands, LED bracelets, and glow bracelets for $ 3 and less. Plus, as I walked around, I was able to find a handful of better toys all for under $ 5, including a card game for kids — War and memory ($ 3), slinky (this was about $ 5.50), Crayola washable marker (clearance $ 2), and Play doh kits ($ 3). Much better quality for a reasonable price. I think they will make good prizes for both boys and girls at our family party!
Plus I was able to get 2 needed gift cards for the nephews and a friend’s kid. And one present for the step-​kid… Connect 4 for $ 7!
And I’m not sure what happened but this years line moved faster than it ever did… here or in AZ! Must be a new system! Plus, still plenty of parking and for some reason, I guess its too early, it wasn’t that crowded.

In Hawaii, it’s hard to be picky when there just aren’t many toy stores. I’m an adult collector, usually only buying things for myself. I stick to online purchases, but it’s always fun to actually have a look at things in the wild.
This isn’t the best Toys R Us in the country for sure. It’s the best un-​specialized toy store in the state though. TRU is notorious for having slightly overpriced merchandise. This one being in Hawaii is even worse– maybe a 15−20% markup. Don’t let this scare you off– all items are price-​matched to their website. It’s helpful to have the TRU app with the barcode scanner– it’s just a matter of scanning each item so they can enter it at checkout.
The store itself isn’t large, but has a good selection. Everything is laid out nicely and cleanly. Specials and seasonal are in the entry way. I mostly have a look at the LEGO sections and action figures. The store has ample free parking. There could’ve been more cashiers working to ease the lines– there were two managers just standing and talking.
Whenever I get here, I enjoy coming in.

a toy store mayhem and overpriced!!! Sometimes Toys R Us do have great deals, but not nearly as often as at other retail competitors.
Normally buy toys from Amazon, Target or TJ Maxx for cheaper but sometimes, Toy R Us is convenient for last minute shopping for gifts. I also take my son here once in awhile to burn off energy. I let him run around and explore.
P. S.: I Hate this store, but my son loves it so much. LOL
P.P.S: Toys have gone up in price alot since I was a kid…

The location is great, right across from PearlRidge, but man oh man. this place needs to renovate! I think it has looked the same since I was a baby. Yes I remember. Lol. Otherwise, the selection is pretty decent. Prices are high, but I think that’s Toy’s R Us across the board. I found plenty of things for my daughter when she was born… which I found worth the extra markup because it was all so cute! Everytime I visit home, my daughter always wants to stop in of course. The parking lot is huge and the location itself is super easy to get in and out of… I just wish they’d update things a little!

I have mixed feelings about ToysRUs. With twin 3 year old daughters, my wife and I can’t escape the need to buy all kinds of kid things — all the time (stuffed animals, plastic figurines, tricycles, beach toys, DVDs, etc.)
Given the choice, I’d make all of these purchases online (thank you Amazon Prime). The selection and prices are much better online. And you don’t have to deal with the hassle of traffic, parking, lines, etc.
Sometimes, however, you need something right away or the kids have earned a treat and they want to pick something out for themselves. In these cases, it’s nice to have a brick and mortar store to go to. Unfortunately, the shopping experience at ToysRUs could be much better. Although large, the store is always a mess and quite disorganized. And there’s always some ghetto family shouting and swearing at their kids in there (seriously?)
One redeeming factor — they actually have a fairly decent selection of My Little Pony items (our daughters’ new obsession). So I suppose we’ll be back, if only for this.

Good: lots of parking
Sales and clearance toys
Online coupons
Large selection
Bad:
Messy store
Things out of stock
Need more interesting nature learning toys
Overall just ok.

Wow. Its hard for me to put into words the condition of this store. Did it get looted? Did the apocalypse happen and I just didn’t notice? The amount of overflowing garbage at the entrance should have warded me away but alas, I continued on, determined to use two gift cards I had.
The place was just trashed inside. I get it, its the holidays with mass amounts of shoppers day after day but really? There seemed to be enough employees staffed to keep the place together. No one seemed to be doing anything?
The only reason I stayed to gather a few items was the fact that I had some gift cards to use, otherwise I would have walked right back out.