Advanced Roofing Services Inc.

I am a patient customer, and after working with this company for over a year and spending thousands of dollars with them I give up and here is why:
–Many, many missed appointments. My time is clearly not valued and I have had to take time off work only to find out that no one shows up.
–Good luck if you get a hold of the office. They rarely answer the phone and do not always call back.
–Paid for the repair of a leak. It still leaks. They tell us they will come out and have a look and never do.
–Apparently they do not guarantee leak repairs
–In a re-​roof project they did for us, they did not perform everything written up in the contract. We had to walk them through the contract before they would fix their incomplete work.
Save your money, stress and time. This company is terrible. Sadly, I thought the owner was a good guy, he came out and did the initial estimate. But once the contract was signed the nightmare began.

ROOF SHOPPERS BE WARNED:
I just had an Oakland-​based attic service provider spend the day extracting all the splintered debris, loose nails and particulate roofing material ADVANCED ROOFING SERVICES, INC. left in the wake of putting a new roof on my home three years ago.
Shame on me for never having looked in the attic since the new roof was put on, but shame on ADVANCED ROOFING SERVICES for leaving my attic in such a state – I had to pay just under $ 2,500.00 to have my attic cleaned up to my satisfaction.
Things to review before, during and after ARS has completed the job of putting on your new roof:
* Request to inspect the exposed attic for debris and request removal before the new roof is placed back on b/​c it will cost more to remove the debris through a small attic access hole
* Request that the roofers patch any holes that might allow mice and/​or rats to enter (the drought is forcing rodents into homes in their quest for a water supply)
* Don’t pay for the job until you are completely satisfied and have inspected every last detail
An unsatisfied customer

Advanced Roofing put a new roof on my house two weeks ago. They were extraordinarily professional and diligent in completing the task. They did a great job and everyone from the owner to the workers doing the roof work had a wonderful attitude. That includes the office staff. If you need a new roof do yourself a favor and at least consult with them and obtain an estimate.

This company took the time to write us a note. While I can’t speak to the quality of the work, I appreciate the effort to address our concerns.

Horrible. I tried for months to get them to fix some broken tiles on my roof. I finally gave up and asked my husband to try, he had no luck, either. Then it was our solar system company’s turn to try, Adanced Roofing is giving them the runaround, too. Forget it. Adanced Roofing will not communicate like normal businesses do, the office manager will say that she’ll talk to the roofer and get back to you, but she never will. You follow up, via phone call or email, and the responses range from no response at all to «I’ll get back to you tomorrow and set up a schedule,» and it never happens. This has been going on for months.
Adanced Roofing does not want your business nor your money, so don’t bother trying to give it to them. They don’t need to be in business, all they do is play mind games with customers.

I have been waiting for over a month to get a estimate from Advanced roofing services. I have called 5 times asking when i would get ether a verbal or written estimate. The receptionist would ramble on about how she wasn’t the one who typed up the invoices and about her heath concerns. She assured me every time I called that she would pass on my info to the owner. I just called again today and asked again about getting my estimate. She told me that the owner probably discarded my information because I expressed that I was dissatisfied with there customer service. I find this to be very bad service and wonder what would happen if I did ever get a estimate. By far the worst experience I have had working with a roofing company.

FIRST AND FOREMOST:
I’m no builder. What I know about roofing, I learned through Google and asking around. Stuff like this scares the daylights out of me.
THAT SAID:
Our 107-​year old house needed a new roof.
AND THESE GUYS CAME THROUGH:
Their prices were competitive. Everyone I spoke with was well-​informed, responsive and nice. They were attentive and flexible.
BETTER STILL:
They started a week sooner than planned. Every day the crew arrived at 7:59 a.m. and every evening left the entire property completely swept-​up and tidy.
AND:
They added value. There was some dry rot, so they let me know, got the materials and fixed it. There was a drainage problem, which they identified, offered a solution and fixed. The price bumps were well-​documented and reasonable.
BEST OF ALL:
It started raining the day they finished. Sweet!

Advanced Roofing was recommended to me by my amazing real estate agent, Kate McCaffrey, who, if you ever need an agent in Alameda, is the best. And here again, she was right on the money. Advanced Roofing was amazing. They quoted me $ 1000 less than Central Bay Roofing. It was actually the owner of Adv Roofing who shot out and took care of our need, not a huge job, but quickly done. They were definitely good about working with our needs on short notice. Would absolutely use them again.

A few months ago I pursued bids from three local roofing companies. I made an appointment with Advanced for the morning of May 10^th and they never showed up. Hours after the appointment they showed up while I was not home and left a business card with no note. So, that was enough of a lesson for me; I went with another company.

Love, love, LOVE these people! I had them replace my leaky roof in 2003 during the rainiy season. They were the absolute definition of professionalism and excellent customer service and even came in under their original bid, which was AMAZING!
Fast forward to rainy January 2011. My roof started a trickly little leak so (still under my 10-​year guarantee) I called up. The friendly and warm receptionist quickly and easily found my account and sent a guy out the same day to inspect my roof and make the small needed repair.
Now, THAT’S a service guarantee worth having! I have often thought about how pleasant my roofing experience was as I listened to others recounting their roofer nightmares, Avoid the nightmares and just hire these guys.

Once these guys got out and did the job, our roof was all fixed up and we have no more leaks.
I initially called about one two annoying spots that I could see water damage on the wall coming in, and they climbed up there, inspected the whole roof (mind you, my roof is about 40 feet off the ground with no flat parts except for around 8 feet at the very back!), gave us a thorough explanation of everything they thought needed to be serviced (which was actually a lot of things we had no idea were going on up there), and a quote.
After comparing with two other bids, we picked Advanced Roofing.
4 stars instead of 5 just because it was like pulling teeth trying to get a hold of them at their office number, I had to be REALLY diligent, like hello? I would like to PAY YOU MONEY, do you want to take my money please? Besides that, everything was smooth sailing and we’ve had no problems since (this work was done a while back, long enough to see what heavy rains would do).
Highly recommended!

As part of a kitchen remodel we had Advanced Roofing replace both our asphalt shingle and tar & gravel roofs. We were very happy with both their workmanship & our interactions with the office and would definitely use them again.
We sought bids from two Diamond Certified roofers (
) — one unnamed and Advanced Roofing. The first one had a substantially higher bid, was late to two meetings and was pushing to sign a contract. On the other hand Dave from Advanced presented a substantially lower bid, was on time, friendly, and never pressed to get something signed. The 3 references we contacted all were very satisfied with their work.
Once we did sign up they kept us well informed as to where we stood in the queue. While we were waiting a storm passed through which revealed a leak around a skylight. I called the office that night to see if that would help us move up the queue and without asking they showed up the next morning in the rain to cover that part of the roof in plastic.
Once they started it took 3 and a half days. Putting on a roof generates quite a mess and at the end of each day they thoroughly cleaned up around the house. I was home one of the mornings and met the crew when they arrived — they were very friendly, obviously experienced (not all kids) and interested in how I thought the job was going.
When they were done we were mildly unhappy with how some of the new flashing looked around the chimney. With a call to the office they said no problem and were out there the next day to take care of it. A week or two later (after they had been paid) they called to make sure we were completely satisfied with the job.
It was a top-​notch experience from beginning to end — highly recommended.

The only reason that I am not giving these guys 5 stars is because my experience with them is fairly limited. The rain was crazy today and I looked down at my kitchen floor in the middle of my house and saw a big puddle of water on the floor.
We called another contractor first, left a message and they never called us back. In the meantime, we had called Advanced Roofing and they were very friendly on the phone. They said they would call us back with a time frame that they would arrive. We didn’t hear from them for a while, so we called back. They had a big emergency come up (somebody’s roof blew off?!) and were delayed and still couldn’t really give us a timeframe. It was okay, because we were home for the day and our problem certainly wasn’t an emergency, although we did have a lot of water coming in, we rigged up buckets to get most of it.
Anyways, they stopped taking new jobs and these guys tag-​teamed it all day to make sure they got to everyone. They went up on our roof to do a wet repair job for what seemed like a reasonable price to us.
After, I did some research on them and have found nothing but really positive things written about them. Based on this limited experience, I would recommend them in a crisis and would definitely get a bid from them for a bigger job.