CVS

Just prior to Christmas I was working feverishly on the photo processing equipment at your store. I was most ably assisted by Edouard Topchiyan one day and Gunneet Kaur on the next. I was creating two gifts of family memories that were very important to me. Your two employees went well beyond what we often experience in today’s market place. They are truly assets to your company. Please pass on my sentiments. Appreciatively, Don Arnold

I’ve seen this store go downhill since CVS took out Longs. Seriously lacking customer service, especially at the pharmacy. In fact, they were downright rude on my last visit, did not care about my dilemma and in no way, shape or form wanted to go out of their way to even try and help me.
Don’t bother calling either as they rarely pick up the phone in less than 15 minutes. Flu season or not, this was as bad as I’ve seen it and won’t go back to this location.
Terrible.

CVS is in an old store, not a lot of space. little beers showing. few drinks. no specials.
just not worth coming here.
buys: amazon tea (.99)
–hot day, needed a drink.

Lied about the restroom being out of order because they were 12 min from closing. Bad customer service… cashier just laughed when I asked if she was lying… bullshit…I have been in retail my whole life and never given bad customer service like that lying to customers don’t shop here

Three times I’ve tried this store… the first time, two cashiers were talking to each other while ringing me up. I didn’t mind until I noticed they charged me for my lipstick but didn’t put it in the bag. When I went in the next day to get my lipstick, they said they couldn’t give it to me even though I brought my receipt… I asked them to check the camera if they didn’t believe me, but they declined… The second time I came in there was a really long line and only one cashier… there were seven of us… Waiting… Finally a second person came, only to replace the existing cashier for a break… So we waited and waited. It took me almost 45 min to get out of there because the lady was moving at a ridiculously slow pace.
And today, the same very purposely slow cashier continued to talk to the employees behind her while I waited… she didn’t even try to ring up my items while chatting… when she finally turned around and rang me up, she grabbed my $ 10 bill and still continued talking, didn’t even open the register. My baby in the stroller started crying but as you can guess, the cashier didn’t care. Instead, she flings open the drawer and looks at us like we are bothering her, and proceeds to count out $ 3 in change, purposely slow. Her excuse? «The bills are sticky…» It took her five times to count out $ 3 bills (yup, that’s three one dollar bills… she counted five times. one two three, why is that so hard.), and i know she was doing it on purpose because she gave my son a dirty look. I’m so disgusted by this behavior I’m ready to file a complaint with the manager. Totally unacceptable. This Indian lady is by far the rudest human I’ve ever met. If you want to be treated terribly, then come to this store, you won’t be disappointed.

Time: 1:04pm/62°F sunny
Purpose: Needed to attend business next door Angelfish. It was too busy was told to come back later on. I left never return that day. Saw CVS across the lot corner of my eyes.
Set-​up: Drugstore located on bay farm island next to Leydecker Park in the Harbor Bay Landing Shopping Center.
Staff: This must have been the slowest CVS I ever come across. The customer service is zero here. I ask for Sather’s lemon drop as the peg on shelf was all gone, they went to the back got me a 48oz pine-​sol lemon cleaner. I didn’t say a word as, I walk back to candy aisle grab a bag of candy waited in line.
Cleanliness: Grade A, clean nothing wrong here. Aisle are narrow compare to other locations. Cart filled with easter goods took up the walk way.
Bagging it: Bag of butterscotch hard disc candies on sale $.88 from $ 1.29 and box of Bumblebee Snack on the run tuna cracker combo $ 1.69.
Punch Lines: Plenty of parking spaces, service station next door, park, Safeway, residential/​business, golf range, cafes/​restaurant, gym, realty office, trail, AFD, shoreline.
Tradeoffs: Not suitable for those who are in a hurry. Simple two item purchase can exceed your lunch time break. Go to Alameda Towne Center bigger with more choices.
Final Thoughts: From now on when I see a shop located in the isolated area. I might have to avoid it, seems like small not busy. Thinking in/​out less 5 mins, but when service is lacking it can take up more than what you ask for. Not worth the time and effort to stand in line for a bag of candy of 12 minutes plus.

Brought my mail-​order pharmacy needs to CVS. Chief pharmacist Gwen was extremely helpful and there to straighten any glitches when you transfer prescriptions from one place to this CVS. Thanks Gwen!
Easy parking out front and convenient pharmacy hours.
Friendly service by everyone at CVS.

Want to waste your time and get extremely frustrated? Come here.
Service here is extremely slow. Whether it’s lack of training, lack of good customer service or the store being understaffed, I really can’t tell. Or maybe it’s all of the above. I could probably drive to Target and get what i need in the same amount of time, or less.
I placed a same-​day photo order here, came in the next morning expecting to have the order. They couldn’t find the order, spent ten minutes looking around and eventually told me that the printer had broken down the night before. They kept blaming «the system» and asked if I wanted to wait until that afternoon for my photos. Thanks, but no thanks.
Also, please stop with the mile-​long coupons. It’s 2014. Go mobile.

My comments are specific to the service and care I received from Gwendolyn and her excellent pharmacy staff… great customer service, efficient and professional!!! Gwendolyn will do whatever she can with the resources available, to make sure your Rx’s are right for you and at the most reasonable price… actually SAVING you money, when she can!!! One long holiday weekend, in fact, before when it was Long’s, she literally «saved my life»…when I forgot to submit an Rx refill renewal with my doctor and he could not be conveniently reacted, she make a judgement call to provide me enough medication to last the long weekend until I was able to contact my doctor for a renewal that following Monday… above and beyond what you would expect from your «corner drug store»…to this day, I am forever grateful, and her service and support has been consistent, if not better than ever. I am a loyal customer for life!!!

I don’t use the pharmacy here so this review is strictly for the store only. Inventory is hit or miss, some of the staff is friendly and helpful. Lines can get long and slow and it seems like the storefront is under staffed. Would be nice if CVS would stop with the mile long paper receipt /​coupons and offer mobile enabled coupons.

I drive across town just to use this locations Pharmacy. I love the staff. Gwendolyn and Nathan are the best! They all know me by name, show an interest in my life, and are extremely positive! What more could a sick person ask for?!

This is a great CVS. Very clean store. The service is great. Very quiet. The prices are avg.

This location used to be a total time suck with huge lines and messy aisles, but it’s gotten better over time. Seems like an additional register person appears when it gets crowded and the store appears better maintained. I’d like to see it keep improving as it has a lot of important items that Bay Farm folks can’t get without going further.

Usually friendly small drug store, especially pharmacists. Compare to Walgreens, this place is usually some what pricier.

I generally like CVS a bit more than the other pharmacies. This one is fairly good size, but feels a bit old and crowded. Thus, not quite as nice as most. It does feel a bit more like the old time drugstores. It would help if they cleaned up.

You know, it’s hard reviewing what’s known as a pharmacy drugstore chain. Sometimes one cannot even remember which corporate entity owned it before at each location.
It’s not fair remembering those constantly changing facts one has to supposedly cram into one’s memory on a daily basis.
One side of your mind puzzles out: «Wasn’t this a Walgreens at one point?»
The other side of your mind says: «I really don’t believe so. Maybe it was a Rite Aide for a spell?»
…
*crickets*
…
This was once a Longs Drug Store for sure. Lovely friendly people worked there like now. Longs even carried the odd things the staff could actually find like desiccants which clear out those darn persistent «mothy things» when living near water and bad construction humidity ventilation.
Annoying little bastards, those moths… one has to set sails to a local hardware store now for the «dry ammo.»
Also, bonus points for when this past Longs used to carry dog food. They also used to carry one of my few weaknesses: Mexican Coca-​Cola. No more though. It was a rare indulgence since I’ve given up a lot of caffeine and bad «fizzy lifting drinks» for the most part!
But most of those Longs features are no more at what the current CVS corporate entity is.
The current folks working there are very kind and always helpful in every department. They are definitely understaffed but the local staff is all trying their hardest.
I just don’t like the lack of inventory many times. It’s not anyone including the local managers’ faults from what I’ve observed. They really all do work so hard.
Kindness

Good for your essentials. Customer service is ok. Staff usually seems unhappy to be there… ones stocking, walking around, at check-​out. Who knows, maybe they’re just bored. Store is medium size. Nothing special. Parking is a shared lot throughout the Harbor Bay Shopping Center. Location is convenient since it’s within the center.

You get two different experiences when shopping at this CVS store.
First, FIVE stars for the pharmacy department. The pharmacists and pharmacy techs are always friendly, helpful and efficient in taking refill orders in person or over the phone and when you come in to pick up your prescriptions.
But outside the pharmacy department, it’s TWO stars since due to the usual hit or miss for their inventory and service. If your don’t go in to buy the popular sale items on their weekly ads at the beginning of the sales period, they are more than likely to be out of stock for the rest of the week. You won’t have any problems with the inventory with the non-​sale items. Hey, it can be pricey at CVS if it’s not on sale.
The cashiers are a hit or miss too. Some are friendly, but I’ve had my share of grumpy ones. No smile at all. Geez, sorry that I’m bothering you for buying something!
Now only if the rest of the store takes a cue from the pharmacy department.

Very clean and always stocked.
Service wise:
5 STARS for the people that work in the Pharmacy. They are always cheerful and helpful.
1 STAR for the people up front. I’ve worked at a craft store and I’ve seen old menstruating ladies and old grouches alike. I’ve been here countless times and EVERY time I get to the front, I guess I’m some old whipper snapper that doesn’t know anything. But they sure are polite to everyone above the age of 30. F you guys.
I usually choose the Safeway in the plaza over this place, but if I need some cold/​allergy medicine, this has a wide variety.

I could not believe the amount of crap lining the aisles. Just stacks and stacks of Flip-​Flops, Hats, Joke Books, Lawn Ornaments, Candles and Coolers.
The aisles are also so cramped. If you are claustrophobic do not attempt to shop here.
I will give them this much. They are busy and the help is very nice, no matter how long the line gets.
My mom found a Vicks Humidifier for $ 10. She was pleased as pie walking out of there. I just enjoyed looking for the bathroom.