Public Storage

Just moved to the area and did a lot of telephone communication with Akiesha beforehand. She was very helpful and accommodating. That carried over to when I met her in person to look at the unit and sign my contract. She was so professional in a warm and friendly manner. The property itself is clean and seems to be well maintained leaving me no concern for storing my belongings there.

Very clean and secured place but more than that the girl who works here Akiesha is great for customer service. She is very helpful and friendly. She made my reservation experience really awesome with her detailed knowledge about her property. I strongly recommend this place.

Facility was clean and secure, and the lady in the office (Akeisha?) was friendly, helpful, and professional. Reservation and move in was a breeze.

This facility is clean, and the customer service is excellent. The woman who works in the office, Akiesha, is friendly and helpful!

Please note: this review is for Akiesha’s customer service. My charge for my unit was a little high for my tastes, but Akiesha has no control over that. She ensured that I felt comfortable with the unit and that it was the proper size. She even gave me suggestions for how to configure my items after asking what I would be storing. She is a kind and competent manager and I’m glad to have her on the property.

Akiesha was really great. We had to change names on our lease and she made it easy and painless!

Akiesha and Angelique have great customer service they are very delightful and helpful. They were very knowledgable about the property and business. I feel safe and secure storing my items there.

Everything was easy and straightforward at public storage in alameda. Akiesha was very helpful and courteous.

Original visit to the office was not that positive. However, it looks like they have made a change in the staff. I was helped by Akiesha this time and she was very helpful. Good to see them bringing in new, customer oriented staff.

We were robbed! You have to use their padlocks but the fine print under their required insurance coverage says you have to prove an actual break-​in occurred or they won’t pay any claim. We lost approximately $ 8,000 in property. Smells like an inside job — and the police told us there has been a lot of burglaries here. TOTAL THIEVES!

Wow, reading the reviews below, I find out there have been burglaries there. Maybe that’s why they force you to buy insurance.
Long story short, scammed by their website. Felt like I was getting a deal paying «$ 1» for first month’s rent and $ 22 for admin fees for «move-​in rate of $ 23.» When I get there it’s a «oh buy the way, you’re required to purchase our lock for $ 19.99, and you’re also required to buy insurance (starting at $ 9 per month).» They ended up getting a tidy $ 51 from me by the time I walked out of there.
Not to mention that the online «deal» of $ 9 off when you reserve online is negated when you are forced to buy at least $ 9/​month for insurance. So I’ll be paying $ 75 for my 5×5.
if that’s worth it to you, by all means. I feel a bit hoodwinked, though. I have rented before from UHaul, years ago in Virginia. It seemed a bit more straightforward then…

When I first walk in there, there was a young lady who I believe is the property manager. (The Filipino one) she was very helpful when I walk in and answer all my question. I just move in to town and needed a storage and I came across this one which was literally my third storage search. I felt comfortable with the staff and will be coming here for storage. The lady was extremely helpful and help me looked at different units and even offer me insurance for it. Which I believe is amazing. I did not know there was any insurance for storage I thought I had to use my homeowners insurance. :)

My belongings were stolen at this facility — to the tune of the loss of $ 10,000 of personal property. The unit was insured for theft. The lock was cut off the unit, and I later recovered the parts of the cut lock within the unit. The door was gouged during the break-​in. The insurance company refused to pay compensation, in spite of the fact that a full police report was filed at the time the break-​in was found. All of my personal correspondence was located months later dumped on a public street, for which the City of Oakland billed me three thousand dollars: after of course, destruction of the found materials. This bill was dropped when challenged. It was one of the worst experiences of my life. The lack of cooperation, basic organization, and accountability of the part of Public Storage was notable.

If I could give 0 stars I would. I’ve rented at public storage before but this one is the worse. Staff is useless. Security is non-​existent. Dont know if my unit has been robbed or not, going to have to purchase my own bolt cutters tomorrow to find out. Thieves have put their own lock on my unit for which the staff replied ‘oh this had been happening a lot lately’…and apparently wasn’t relevant 2 inform their customers. If my stuff is still there I shall b moving out this weekend. This place should be shut down.

Horrible security, negligent owners. Despite a rash of burglaries from their units, ownership refuses to make even basic arrangements to prevent thefts or prosecute those responsible. No warnings about the rampant thefts, either. This place is a trap for your belongings.
No video monitoring of the entry or grounds — only the office so they can keep an eye on their worker. No logging license plates entering/​leaving. After-​hours access by anyone at all. The burglars who broke into my unit put a cheap padlock of their own on it with a Public Service sticker they had forged. They’re organized, methodical and the ownership makes excuses, not improvements. They know full well that thieves are at work in their facility and target anyone foolish enough to use a padlock that’s vulnerable to boltcutters, but they don’t warn their customers.
There should be a big warning sign on the office door — YOU MIGHT AS WELL PUT YOUR STUFF ON THE SIDEWALK AND SAVE THE RENTAL FEES.
The other reviewers who found the staff to be rude may be correct, but imagine how you’d act if you spent your day dealing with angry customers whose stuff had been stolen.

Staff is very rude.