The UPS Store

I’ve never really had an issue with this UPS store. There is almost nobody here, so it is easy to get things processed quickly. Granted, I usually just come in to drop off Amazon returns, but it’s an overall painless experience.

I went to the UPS store on Island Drive. I had to return a box to Swarovski via UPS. The Lady that works there said she’ll take care of it and ship it back to Swarovski. Three months later I never received my credit from Swarovski. I call Swarovski and they never received my package. They will never credit my account since they never received the box. I was out of $ 225.00. I went back to ups she claimed she sent out the box. I never received a receipt or tracking number from her. I should have asked for a receipt but naturally I trusted her. She said I’ll take care of it don’t worry. I don’t know what happened to my package. I think she might have kept it. You can’t trust anyone now a days, be sure to get a RECEIPT from UPS store especially from Island dr. I lost trust at the ups store on island dr. I want people to know about my experience so they will not be disappointed like I was. This is a learning experience trust no one. My mistake.

Be careful with this place — we have a friend that frequents this location, and they snuck in a $ 5 fee per package SIX TIMES IN ONE WEEK.
There are better alternatives.

Well, I went there to buy an envelope and send in a rebate that I had. I was able to sent it USP vs UPS there and they said it was OKAY. When I was there checking out, I didn’t see the «owner» put a stamp on my envelope for the USP to pick up. I asked him if he was putting one on and he said, «Yes, don’t worry about it!» My boyfriend has gone here plenty of times and never has had a problem. So I trusted that they added a stamp and it would be sent out via USP. It’s been 3+ weeks and the rebate center has NEVER received my information. Lesson learned into not trusting people. This is beyond disappointing.

I’ve been here a number of times to ship stuff off through UPS and never had any problems. The other day, I went here to get something notarized and they did it for me lickety-​split.
Easy shopping center parking. Probably need a wheeled dolly if you want to haul anything heavy from the parking lot to this store which is sort in the back of the shopping center behind the Safeway and Subway shop. Then again, if it’s too heavy to carry to this UPS Store, why would you want to pay to ship it?

Don’t go to this one. Horrible owner. Go to the one off Blanding near nob hill

These are amazing people at this store, among the friendliest you could hope for. They handle all kinds of chores associated with sending and receiving packages and mail, but also provide notary service, receiving and sending faxes, fingerprinting, and they do it with a smile and say please and thank you. As a customer for all of the time that they have operated the store, I have been more than satisfied. And I have observed others, strangers to me, receive courteous and prompt attention and fair treatment. I have no hesitation in recommending Kanan and her staff.

I Had one of my worst customer service experiences at this store. I took a package in to be shipped and needed a little tape to close the top of my box. The lady at the counter, Kanan Gupta, looked like she was inconvenienced by my request and told me there was a $ 2 charge for the tape. I was kind of surprised at this nickel and dime approach and politely mentioned it to her hoping she would bring it up to her boss. I went out of my way to reassure her that I was not upset at her, and that I knew she was just carrying out company policy. I agreed to pay the $ 2 for the tape.
She then went on a rant about how she didn’t need to deal with these types of comments «first thing in the morning» and very rudely refused to take my package. I feel that taking out what ever personal issues she might have had that morning on me, the customer, is absurd!

This UPS store is listed as a payment receipt center for Alameda Power. Last weekend I needed to get a package out and pay my electric bill so I figured what could be more perfect?! When I arrived at the store the woman behind the counter did not greet me. She seemed inconvenienced by my coming in, granted I was the only person in the store at that time. I told her I needed to send a package and handed it to her, already packed and with the label affixed. She took the package and put it behind the counter– and that is the last I would ever know about that package. Three days later I checked the tracking number and was shocked to find out it had not yet been shipped. I am still trying to work with the store to place this package, a $ 300 cell phone that was being returned on a timeline in order to qualify for a refund.
Second, I mentioned I wanted to pay my electric bill. She immediately asked if I had a check. I said I had cash. She then tells me she can take my cash but she cannot give me a receipt (?). She says «most people» use their cancelled check as a receipt. I was obviously perplexed. I asked her why she couldn’t simply write me a receipt that she had received the money. She thought for a minute then pulled out a receipt book. To this day I am still not sure my electric bill was ever paid. Do not go to this UPS store… very unreliable.

came in to print out my shipping label but was told they cant do that for me. #1 your telling me you don’t have a computer that is link to a printer? #2 you don’t receive email? #3 I’m standing in front of two printers and you cant print me a label? Wont be setting foot in this store. I recommend Ups Store on Blanding, very friendly and fast.

In my experience all the UPS stores are great, but since I live across the street I use this location the most. I ship a lot of high-​end photo gear and delicate wedding albums, and need a lot of impact protection on my shipments. While USPS is cheaper, the limited hours suck, they don’t wrap, and theres always a ridiculously long line at the post office. And while FedEx packages are a little flashier and faster, its in Oakland, and they don’t wrap either. Anyway, Kanan and her staff runs this shop like a true family biz and they do it with pleasant, personal, and prompt attention.

I live out on Bay Farm and have a mail box there at the UPS store. Kanan and Shawnee are always going way out of their way to give great, personalized service. They can let you know when a package arrives if you’re waiting for something. They come out to your car and load/​upload if you need. Lots of little things you’ll NEVER get at the post office. Highly recommend this shop.

The worker of this store, Kanan, always tells me that my tracking number is the same number you use as the parcel shipping order. this is completely false. I would have to call them to get the correct tracking number. besides from that, shes not really that helpful and doesnt like to talk to customers.
im giving her two stars because she never provides me with a correct tracking number. this has happened to me more than once from this location.