The UPS Store – Alameda

Worst service since Broad street (not Marigold center) San Luis obispo. Same issue– customer unfriendly. Just look at their reviews. Clearly the owner and the people have veiled contempt for the public
The door pulls. How many customers try to come in with both hands full? I asked if the owner would have it reversed. The manager said «he does not care what you think»!!!
Of the 5 or 6 Ups stores I have used for years, not one has ever had me fill out a form– it is unnecessary with all the computer data stored. They demand that old form be completely filled out and then INITIALED!!!
I have sent 100 packages +\- via UPS in the last 7 – 8 years, and all my saved addresses are in the system. The manager looked my send address up and then asked me to add it to the form. When I asked her to read it back to me she refused. The people are not friendly, they are not helpful, they only spout stupid, out-​dated rules and do not appreciate the biz. In fact, this manager who handled my deal even critiqued the owner openly. «. He does not care what you think»

I had to print out shipping label using their machine since I don’t have a printer at home. Prior to going there I called twice to confirm the printing cost and no one picked up the phone. I went there and two women were there chatting but their phone was ringing, they didn’t bother picking up the phone. I said I needed to print out the shipping label and to drop off my package. They told me it would be $ 3 to use their PC and 10 cents to print each page. I said in FedEx it was 10 cents each. She responded well we are not fedex. I know you are not fedex, that’s why you suck! $ 3 dollar to «use» your PC, are you kidding me?

Went to get a document notarized — notary was present but refused service even though the UPS store advertises being a notary. We were told we would have to come back another day. Very frustrating and inconvenient…

awful customer service. online says they are open till 5. came in at 3:35 and they said sorry they close at 4 («jeez we really need to change that on-​line listing») and they stop work half an hour before they close. you know usually you stop work when you close that’s why you say that you’re closed at a certain time. way to go people you just lost a customer.

I went in here today to mail a small package and the lovely young woman behind the counter, Theresa, was so friendly and helpful. You don’t go into places like this expecting to get great service but she quickly figured out how to get my package to where it needed to go for the least money. Also, there was no line! So different from USPS. I will be back!

This place is terrible and waaaaay overpriced. Customer service is non-​existent here. Needs a more professional staff to meet customer’s needs. Will never use them again. Wait in line at the post office down the street… it’s even better than here.

I found this location through their website since I needed to return some items that I had purchased online. The employees are very helpful and seem good-​natured. They would take my boxed items and even have helped place the return label during one of my visits. I am greeted with a friendly smile and usually out within minutes.

I had a mailbox at the Marina Village UPS Store for almost 20 years (since 1994, back when it was called «Mailboxes Etc.» and Pat Harstadt was the manager). Back then, service was always outstanding and the staff was always courteous and efficient.
In 2011, I moved away from Alameda and gave up my mailbox. When I moved back in 2013 and signed up for a mailbox again, I quickly found that everything had changed. Service was horrible, packages were lost/​misplaced/​mis-​delivered to other boxholders and the line was frequently out the door. The new acting manager is rude and clueless when it comes to dealing with problems… and there are LOTS of problems at this location. I frequently get notes placed in my mailbox from management about mail they refuse to accept on my behalf (example: my son’s school report cards, because his first name wasn’t listed on my account as a boxholder) or other ridiculous issues.
Regretfully, I’m severing my 20 year relationship with this establishment when my current pre-​paid mailbox comes up for renewal next month. Its sad to see what has become of this business.

The staff here was incredibly rude. I came with a package to ship, no label. The woman behind the counter told me to go use the computer to make one. As I was finishing up, she told me «you know, I could have done that for you,» then proceeded to charge me for using the computer and printer. After I questioned it, another woman who appeared to be a manager came up to the counter, told me there was nothing they could do, and walked away before I could even say anything. Unreal.

Rude Employees! Know-​it-​All attitude!
A few years ago, we went in for a finger printing service, LiveScan. The store used to advertise money back guarantee if there is something wrong with Scanning. 1^st 2 tries, they came back with NOT Recognisable Prints!
Went back to store to ask for a refund.
They say NO refund will be given! The employee, lady, seems so sure that that was the case by raising voice and creating uncomfortable gestures. We pointed out that there is even a sign says otherwise. But, she got more upset. And worse of all, she did NOT even try to ask 2^nd opinion at all!
We did not deal with the individual any more at that point, and came home and contacted LiveScan itself. Was able to talk a LiveScan Support personnel, and received the refund in mail after sending in receipts from UPS. The rep. told us that UPS should be able to refund that money at the store.
The attitudes of some people are unbelievable! They make us feel like we are there to do them a favor. Aren’t they supposed to be happy to see us in their store to make them MONEY?
It does not stop becoming a JERK whether you are male or female!
Afterwards, we went to Police Station to get LIveScan done. The official was courteous and pleasant. On 1^st try, it went through. No Issue What so ever! If you ever need LiveScan, get it done at Police Station. Highly Recommended!

Went in for finger printing services on 7÷3÷14 for my BRE license. The prices offered for their services were comparable to those of a police station minus the waiting and no appointment was needed. I was in and out within 20 minutes and the staff was very nice.

The worse service I have ever received in the 10 years I’ve had a box there. It is so frustrating to deal with the staff.

Great location and very helpful staff ! The problem is they are extremely understaffed! The owner should be ashamed of themselves! There is usually only one person working to handle all aspects of the business!

Understaffed! Chronically understaffed! Whoever is in charge of this site should be nominated for rotten boss of the year. Excellent but overworked staff trying to serve lines that extend out the door.

UPS kills me. Service is good overall as a franchise, but really one person handling everything, while the line grows from 2, to 3, then to 4 and FINALLY a chick emerges from the back, answers a personal call, while asking the crowd who’s next.
She let the person on the phone know, she’s crazy busy and hung up. Wow.
At this point there were 6 people in line, while they were helping me and another customer.
Guess what??? If you were a TEAM player, you would have helped your coworker much earlier the queue. YOU made the decision. Live with it.
Unfortunately your brand forces the customer to fill out a hideously long carbon form in order to ship any item. OR you have to have an account number.
THEN the agent takes that carbon form and enters it into the system, generating a label. This is HORRIBLY inefficient. OMG. I was losing brain cells.
Haven’t mailed something from UPS in FOREVER. Today I was reminded why.
Pretty cheap to mail a medium sized parcel within CA, but a 6″ x 6″ to TX, $ 18 INSANITY. I’m going back to the post office. Thanks.
By the way, thanks for still accepting and scanning prepaid labels for FREE, USPS is charging for that.

I’ve owned a box for several years now and have had nothing but outstanding service from all staff members. Very courteous, helpful and will go out of there way to assist with last minute errands for irresponsible people like myself that wait till the last minute to do important post office stuff. What is helpful is that there is a US PO at Raley’s across the parking lot as well. I haven’t had to use it much, but it’s a good convenience for non-​UPS stuff and for sending 1^st class mail/‘packages.
All in all, the staff gets an A+ and the fees are reasonable for what you get. They always remember my name and even my box number. Sometimes there is a long line, and one of them will grab my mail for me so I don’t have to wait because I lost my box key. Thanks!

I’ve been a personal mail customer for almost four years and a business customer for the past year. They are my one stop shop for all of my home-​business needs!
But more than the convenience, it’s the staff that really makes this my go-​to place for mail, shipping and copying needs. Reina Lebron is efficient, friendly and always on the ball. She often has my mail waiting for me when I walk through the door and always greets me (and often my little dog!) with a smile.
I highly recommend this UPS Store!

Called here for a notary. I needed 4 notarized signatures that evening to file the next day. Told the notary this. She said she would try to arrange her schedule so she could do it and would get back to me. Never had another call from her. I called the store and was told she had left and all they could do was leave a message and didn’t know when she would get it.
I recommend you go to Margot at At Your Service notary instead. Less than a mile away and extremely helpful!

What gives a UPS store five stars? Great customer service!
Whereas the basic service I pay for (a mailbox) is mundane enough, Mayra and Reina behind the counter could not be more helpful or cheerful — definitely the gold standard in customer service. Always a friendly greeting, often getting my mail from the box when they see me walking up and then handing the mail to me as I walk in the door — sweet!

Not all UPS Stores are created equal and here’s why… I come here mainly to drop off packages. One thing I do always ask for is receipt. Most UPS stores will hand one out (except the Lafayette UPS Store and they say it with an attitude). This one is no different. Customer service is always friendly.
One time, I even witness them assisting someone else with packaging using their own tape. Most shipping stores will tell you to buy one (beware of Jack London Mail –they are a cheap ass and bitchy too). This UPS store gets a thumbs up from me.