Waters Edge Nursing Home

Should be shut down! Neglect. Bed sores and blood clots… from not helping turn my friend following a broken hip. Did not help him eat so he had not eaten much for days. Essentially left him to die. Inexcusable! We rescued him. It took 8 months to cure the pressure wounds he got from that place. Where are the state regulators??? Convenient to Alameda but go farther and find a safe caring place. Stay out of Water’s Edge all costs. Water’s Edge owners or investors, if you are reading this, SHAME ON YOU… disgraceful…there is no excuse! None.

I hardly know where to start. Our one-​month experience here was so 100% negative. My father was just farmed out to a shared room and left to rot. I’d come to visit and even though there’s a sign in book, there was often no one around and it was clear that pretty much anyone could walk in.
Anyway, poor security aside, the place was bleak and depressing. Like the other reviewer, I was shocked at the lack of décor or human touch in the rooms. He was bored and ignored. The place was filled with jabbering immigrant workers who didn’t speak English. I’m not trying to be racist here. I believe that ALL elderly folks have a right to be placed in a language appropriate environment. Our twilight years are often scary and confusing. People of all cultures want to be cared for by people they can communicate with. The workers just talk over him like he’s furniture. He couldn’t figure out what was going on from one moment to the next. Hell, neither could I when I came to visit.
It was a very sad way for a Navy fighter pilot and WWII hero to end his days.
My dad’s health was stabilized and we were in the process of arranging to get him back into his assisted living facility, where his room was still waiting for him. Before that could happen, I came in and found him completely incapacitated in his bed, unable to speak. The nurse said, «yeah, yeah, he have flu! Much vomit last night! Now he tired!» He clearly had experienced a massive stroke yet he had received no medical intervention or evaluation at all. A DNR doesn’t mean you get to completely ingore a patient’s obvious suffering. And it doesn’t mean you shouldn’t pick up the goddamn phone and call family. That night my father went into cardiac arrest. It was only at that point that they brought in medical intervention. Despite his DNR, he was intubated and resussed while he died.
About a week later I read an article in the paper about how there had been an outbreak of norovirus at Waters Edge that week and that other patients had also died that day. He didn’t die because of his own health conditions, which were stable. He died because the dirty, sick employees weren’t washing their hands after they used the bathroom. I learned that he had vomited so severely that he eventually stroked. When he did get sick, he was neglected. When he was beyond saving, his DNR was ignored.
No explanation or apology was ever given by the management.

If you know anyone there, please go visit them, PLEASE.
I hate it for too many reasons to itemize. Lazy with no apathy, is all I will say.
Actually rating –2.

I just came home after spending a few hours with a very good, elderly, friend that I’ve known for many years. She was transferred to Waters Edge from Alameda hospital. I can only compare this place to the other rehab facility I was in, located near the South Shore Center.
Waters Edge is, may I say… dismal. My friends room is, well, depressing. 4 old walls, her bed, and the other bed in the room only had a black plastic mattress flipped up on it’s side of the metal bedframe. That’s it. No TV, no pictures, no clock, no telephone, no… nothing. When I got there, I saw a woman in the hallway with a nametag, and asked her where I could find a chair. She got me one out of the TV/“conference” room (door was closed) and when I asked if I could talk to someone about the facility, she quickly told me that unless I was my friends «power of attorney», she, nor anyone, would probably answer my questions. (Sheesh! I only wanted to know what services they offered to the patients!) My friend had no idea there was a TV in the room across the hall from her. So, she just sits in silence on the edge of her bed.
Granted, it was Sunday afternoon… but in the hours that I was there, the only staff that came in was the person serving dinner at 5PM, which consisted of two pieces of wheat bread-​something in between but so thin I couldn’t tell what it was-​tuna?) COLD sweet potatoes fries, and a sad looking little salad. That, a glass of milk, and a glass of red juice was Sunday dinner. (She only ate the potato salad and apple strudel that I brought.) My friend says that no one ever comes in… no Dr, no physical therapist (which is why she is in there)-but, I can’t swear that she is correct on that. Of course, all she wanted was for me to take her home.
I can only hope I was there at a bad time on a Sunday afternoon. Otherwise, my heart breaks for my friend being trapped in that bleak room. That hope is the only reason I gave this 2 stars, and not 1.

I have been volunteering with Alameda Friendly Visitors for almost a year now and my work has been based out of the Waters Edge nursing home working with a lovely 100 year old woman.
The staff here is very friendly. The people at the front desk are typically volunteers from Alameda school systems and are friendly, caring people. The staff at this facility are very hard working and most importantly, are very respectful of the residents. They work very hard to make everybody comfortable.
In my time working here I have seen many activities such as bingo, nail-​painting, musical venues, games, dancing, etc. to keep the residents busy and occupied. Although not all of the residents are able to participate in the activities, the morale is definitely something they can pick up on and enjoy.
This is a wonderful facility with hard-​working, genuine people.