Alamo Rent A Car

Quick and easy pick up and return. Helpful, friendly staff!

Very Very Bad treatment by Sales person in Albany International Airport. My Driving License has been expired and I have applied for the new License and I was issued with Temporary Driving Permit for 60 days which is good to drive and book the rental car. The sales person Whitney has treated me very badly and told that she can not issue the car as I don’t have driving license. And whitney told me that I have Learners permit, I have explaining that the it is not learners permit but Drivers Permit. But she is so rude and not in a position to listen to my explanation. Very Very bad treatment to customers. I was told to go and get Car from other store and she is not comfortable to Issue the car. I have presented the below documents, My Rental Car booking, My Expired License Card, My Temporary Driving Permit issue by State, My State ID proof for Photo ID, I have my Passport too at that time, My Credit Card which I have booked the rental car. I was forced to hire the TAXI which I have never take a TAXI in my 15 years and Always taken Rental car where ever I go to new city. ALAMO Managers are very irresponsible and arrogant to treating customers. My whole schedule got messed up and due to this for each and every small things I need to take TAXI, For going to Restaurants, Stores, Medical Shops etc. The same ALAMO rental car I have rented the car in ATLANTA International Airport and they have honored when I have presented the same documents on April 2^nd 2016. Sales person Whitney acting like she is the solo owner of that ALAMO and said she is not comfortable to issue the car as I don’t have the Driving License and told that she had talked with her Co Workers and Manager (Jackie) and they told that its your (Whitney) decision to issue or not issue the car. Very Very Very Rude behavior and Very Unprofessional behavior with Customers. When I have Escalated the issue and written the email there is not reply from either ALAMO Manager or Enterprise Rental Cars Manager. I know that ALAMO have came under Enterprise Rental Cars.

We reserved an SUV. When we arrived, the agent seemed hesitant so I asked if she had an SUV. Oh yes, she says. So we wait while she taps away. Turns out they had NO cars except minivans. Wasted 15 min of my time while she calls around to try and get any car other than minivan then she offers me a tank of gas. The point of a reservation is that a car will be there. Never again.

Great fast service, a very nice car for the price. The easy pass did not work, but they did not charge me for it

I reserved an SUV through one of the online prepay services about two weeks in advance. Based on my comparison shopping for that period, it appears that demand in Albany was very high at that time. I was concerned we might not get a suitable vehicle. However, Alamo provided a top quality, nearly new vehicle that exceeded my expectations in every way.
The man at the counter (whose name I’ve unfortunately forgotten but you’ll recognize him as the big/​tall guy) was extremely professional, polite and helpful to insure we got the vehicle we needed. Overall this was as good as any rental car experience I’ve had anywhere. Kudos to Alamo in Albany. Kudos to their great staff. Thanks for your help.

We picked up a 7 passenger van in Albany. Van was ready. Counter worker went the extra mile helping us by bringing our van right outside the terminal door since we had a wheel chair.
Return took about 1 minute. Good experience. No problems at all.

Service at counter with associate on day if rental was AWFUL. The associate was rude beyond proper explanation. In addition to being over-​dramatic and rude regarding my use of a debit card, he also felt the need to chew his gum like a cow chewing it’s cud while talking to/​at me.
Although Alamo often has the best pricing for renting cars locally, I will never rent again from them based in this experience.
Rude and inappropriate talking down to is not worth saving a buck or two.
I highly suggest when renting in the Albany area, you do not do so through Alamo!