Certified Tire Goodyear Albany

Was very pleased with the courtesy, professionalism, and efficiency provided me. The manager Jason could not have delivered better customer service. Highly recommended.

Andy and Jason provided lightning quick, friendly service and solid recommendations without the hard sell. Definitely recommended.

This is the worst place to go for oil change or tire services. I had done oil changed on 05/​02/​2016 and they did not replace the oil filter. Because I double checked my car’s oil filter before taking to oil change and I found out that the oil filter was not replaced. And today I had to go for tire rotation that was part of routine on every 6 months or 6000 miles on the tire. And again I was cheated by the people of this store. I had marked both the front tires to make sure that they will cheat but you know what they did lie saying that its been done. But in fact my tires were at the same place as it was before. None of the tires were been rotated. This place sucks. Don’t waste your hard earned money just like that because you will regret going in here.

Extremely rude store manager Jason W. Acts like he knows it all and very disrespectful to customers.
I walked in to get an oil change. He recommended tire change and alignment. I agreed to do both. He talked rudely throughout.
When I asked when the car will be done, he responded with short rude responses. The way he talked was demeaning.
I told him that he was acting like a «smart-​ass» instead of answering a simple question. Ten minutes after I left the store, he called me back to say (in so many words) that I admit he was right or I can take my business somewhere else.
When I went back to pick up my car, another customer asked me «Whether Jason W. was rude to me» without any prompting.
Do not go there unless you want to be treated like shit. The number he gave me for his manager doesn’t even work.
I’m locating the corporate office # to report as I don’t think any customer has to go through such a treatment.

My car’s getting up there in years. Needed to replace my tires & called here right away. Jason was kind, helpful and hilarious. I received excellent service & was kept informed of the progress. Thanks again, Jason!

Thanks Jason for a really bad customer experience. I have heard of employees complaining about customers behind their back but this was the first time that somebody did it to my face. He was trying to humiliate me and complaining because I never paid for services there. Maybe because of their reputation or prices not as competitive as other places and with customer service like that… Interesting enough, I went for an oil change and a few days after all the bickering my car stopped working. Maybe it was not related but I cannot take this out of my mind. I will never go back there, not even for a flat tire.

I was dealing with good year for about a year and I usually sit there with my car and waited for it the one time that I did not sit with my car I paid for services not rendered and services that I had insurance to protect me against paying for

where is 0 stars? That is all this place deserve. I came in about 6 months back to do alignment and new tires on my front. Sure I realize how much rust I have with my car, but after 2 hours, and a bunch of ugly faces and the manager telling me how bad my car is, they said they finally got it aligned, but wanted me to bring the car back for a check. All good, then they try to sell me the package for whatever number of years at a supposedly discounted price, probably because they spent 2 hours on hacking my car and wanted some more money. Fine. Then, I brought my car to my trusted mechanic to see what needs to be done on the suspension, he told me they look fine, except there are some hacking marks on them, and one of my rear arm is completely dislocated due to someone hacking on to it. What I am trying to say is, these folks are a bunch of jokers. If you cannot fix it, don’t try and hack on to it with your brute force, tell the customer, I am not competent or skillful enough as a mechanic to do your alignment. Now I need to spent over 1k on new components. These guys are honestly more horrible than stealerships. Avoid at ALL costs if you care even a little bit about your car or your wallet.
Let me just rephrase myself, bad reviews don’t just exist for no reason they don’t hire people to give them bad reviews, so take a look at how many dissatisfied customers there are, and please, avoid these cheaters/​swindlers/​jokers/​incompetent imbeciles. God how much will it take for this place to close down.

A poor experience:
I went in to purchase two tires. All four needed replacing, but I could only afford two at the time. I sat (stood) through at least a half hour of them trying to sell me something other than just two tires, «How about 4 tires? How about better tires? How about a protection plan, which is really valuable? How about an alignment, which you really need? How about nitrogen instead of air to better inflate your tires? blah, blah, blah…» Granted, I could have just said «Stop, all I want is two tires» — so this is not entirely on them, but I do prefer to go to a place and not feel like I’m getting hustled. And it definitely felt like that.
Anyway, I got two tires. The price was fine. Not Costco fine, but fine.
A week later, I go to get the remaining two tires, since I got a flat on one of my remaining old ones. «We’re out of those tires. I see there are two out of state, but it will cost another $ 75 per tire to get them here.» I explained that I generally prefer to have the same tread across all four tires, so this was disheartening. The person who was speaking with me this second time was much more straightforward. «The reason we can’t easily find tires to match your new ones is because they are long discontinued, and it’s Certified’s policy not to sell tires that were manufactured more than 5 years ago.»
Yet a week prior, there was no discussion of those tires being 6 years old. They sold me unused, but old tires. Against their policy, it seems.
Was there malice? Probably not. Should it have been explained that the tires were discontinued and that finding another two (they knew and I confirmed that I would be needing the additional two soon). Absolutely. Do I feel that when I passed on all the extras, they really didn’t care what they were selling me? Most definitely.
As it is, I’m getting 4 new and current tires elsewhere, where I did not have to sit through upsell, and where I got a very clear explanation of the new tire options, which tires and tread design work best with my car (which i confirmed as I knew my ride got worse after moving away from Michelin) and my driving tendencies, as determined by the wear. And the new guy would give me something back on the tires I had just spent $ 400 on.
The experience at Certified smelled kinda fishy to begin with. And fishy it turned out to be.

Now this is service ! Good year has to fix my car due to another good year had a issue with clamping a hose after they did work on my car, so as I drove to work the hose they forgot to clamp was resting on the belt and burned a hole throw it. But between good year taking responsibility they called the closet one to my work and had a tow truck come out and picked up car, called me when it got in and got the issue solved, got the hose fixed and called me and brang me back my car to my work. Jason was a big help and amazing customer service. He called me when car arrive, he checked to see if it was dropped off. He went above and beyond !!! Much love good year !!!

Nope. I must say in the past at this place they were nice, but its never been an insanely good deal and this time it was over the top.
They charged me $ 176 for sticking my rearview mirror back on and changing my oil. Which seemed like a lot, but I went with it because I tried to attach the mirror myself and it kept falling off, and I can’t drive to work an hour away without a rearview mirror.
Then they told me I needed nearly $ 700 of repairs for something that should cost around $ 400 at most (water pump replacement). So I texted someone in my life with way more car knowledge than me (I have none) asking if that was a fair price, and they said absolutely not. So, with that in mind, I said no thank you on the extra work.
They then took 2 more hours (on top of the 1.5 hours I’d already been waiting) to change my oil. On a random Tuesday morning. With no other cars in the bay.
I really felt like they were banking on the fact that I didn’t know enough about cars to charge me a bunch. It just didn’t sit right with me, so I will not be going back.

Avoid like the plague.
Quoted a price for rear wheel brake replacement on 03 Toyota Tundra. Then told I needed new rear drums. I asked the price for the drums and I was quoted $ 100.00. I gave my consent to continue the rear brake job. When I was paying, I was surprise that I was being charged more than double than the amount quoted. The manager said he quoted me per drum. I paid and left in spite of the misrepresentation. I called later to state that while braking my truck was shuddering. The manager said there was a break in period of 100 miles. I drove the truck on a trip during the weekend and I knew immediately that there was a problem with the brake job. The emergency brake went to the floor board with little effect at slowing the vehicle and the truck vibrated vigorously. I returned the truck to the shop for them to correct the problem. They said it needed new tensioner springs. They kept the vehicle overnight and called the following afternoon saying the truck was ready. The assistant manager wanted me to sign a release of liability. I told him I would test drive the vehicle first and then he replied that the truck still vibrated but stated the vibration was due to the front brakes. I left the shop without signing a release and noticed that the shuddering continued while braking. I went home disgusted and I called and scheduled an appointment with Berkeley Toyota. Berkeley Toyota noticed that the left rear star adjuster lever was not assembled properly and the left drum although new was out of round. They turned both rear drums and I now have a truck that brakes just as good as it did prior to my bringing it to Goodyear Certified Tire and Service in Albany for a new set of rear brakes.
I abhor being lied to. The second time was enough for me to have them correct the problem. It was clear that they did not want to acknowledge their workmanship as being the cause of the vibration every time I applied the brakes. They intentionally gave bogus excuses when I made clear the second time I brought the vehicle to their shop, that the front brakes are not activated while engaging the parking brake. This was a clear indication that the rear brakes were causing the shuddering and not the front disc and pads.
$ 450.00 charged was by Goodyear for incompetent workmanship.
Toyota corrected the problem for $ 169.00.
I filed a complaint with the bureau of automotive repair and Goodyear Corporate.
Apparently this is an independently owned franchise.

HORRIBLE CUSTOMER SERVICE. They are rude and it feels like they are trying to hustle you the whole time.
1^st TIME: Purchased 4 tires w/​warranty. They took about 3 hours to install them. When I returned to pick my car up, he mentioned about $ 1500 worth of repairs that needed to get done and he said if I don’t repair them, then he is going to void the tire warranty. SUMMARY: He just convinced me to buy a warranty for my tires, then «threatened» to void the warranty if I didn’t spend another $ 1500! I told him that I could not afford anything else and that I would return when I get paid.
2^nd TIME: I received a notification in the mail that my tires were due for a free rotation. I made an appointment and also agreed to fix one of the previous issues that was mentioned from the first visit. He told me it would take about 2 hours. I went across the street and watched TV in the bowling alley for 3 hours and received a phone call from Goodyear. They accidentally ordered the wrong part and told me that they would have to keep the car overnight. I told them that this is not an option because I need my car at 5 am. I told them to just put it back together with the old parts and I’ll pick it up. He then told me that the old part is pretty beat up and he cannot put it back on the car because it is not safe. He then calls me back and tells me that it’ll be SAFE ENOUGH and he’s just going to put it back on. They wasted 4 hours of my time and when I went to pick my car up they didn’t offer any sort of discount or not even an apology. He just put my keys on the counter and walked away!
DO NOT DEAL WITH THESE CRIMINALS. THEY ARE MONEY HUNGRY

I came in for tires and installation. Mike sold me 4 tires, mounting, tire protection plan because he said «it came with it and does cost anything extra but he really charged me $ 11 per tire), and a bonus oil change for $ 437.28 even though I was quoted $ 424. The previous time I called he quoted me even less and said he would not charge me for mounting if I bought tires there.
Here my personal experience:
–They don’t price match, even though the sign says so on printed flyers and the building sign. They match you with something different and say it is equal value with added services you don’t want have nothing to do with tires.
–They don’t follow auto’s manufacturer tire pressure recommendation for tires pressure. (It’s already posted on the auto with a sticker)
–The sales person kept saying he would be there the next day when the work was being done and give me the best tire of the 4 that I replaced so that I old use it as a spare, but that didn’t happen and he wasn’t even scheduled to be there. He lied. Sidekick Jason called twice next day to sell additional services at a higher rate than other shops for «needed» repairs but I suspect this is fraud since I recently had a 27 pt inspection at my last full service oil change 6 months ago from manufacturer’s dealer. The car has only been driven locally since with very short distance trips. Bad sales tactics!
–during one of the calls, Jason said I needed an alignment. I said how much? «$ 94.99» was his response. I said, I could get an alignment done at Sears for $ 60 with a coupon. His reply was something technical questioning it. I actually have another deal for $ 65 with dealer. Jason said he could reduce the price to $ 74.99. Where is the price match there?
–They disconnected my car alarm and didn’t reconnect — I wonder what else incomplete tasks they did. I am reluctant to take back the car to have them fix this.
–They forgot to latch the hood when turning the car over to my young driver even though they claimed that safety was a concern.
–the oil change didn’t include filter, they were trying to charge me $ 24.99 for a filter. Midas has a $ 29.99 deal to change oil and filter and rotate tires.
Mike said he and Jason were from the Walnut Creek store which lost their lease. I wonder if it is because of loss of customer business from poor service. All in all, I do not recommend coming here at all unless you have time, money, and an auto to burn. I just needed new tires and mounting. These guys may seem really nice and genuine, but they are more sales people who don’t do thorough work. Very disappointing. Buyer beware.

DO NOT GO HERE! I went this morning to find out how much it would cost to get the air conditioning system in my car recharged. There were no cars in the many bays they have and no customers visible. No one was at the desk. Finally, a young man came up. I asked how much it would cost to recharge the system. He said it would cost $ 53 to check the system for leaks. I asked him «Assuming that there are no leaks how much would it cost?» He would not answer me. I asked several times with no answer. Finally someone who was sitting in the back said that it would be $ 135 to charge the system plus $ 39 per pound for refrigerant, or over $ 200, which is ridiculous. I told this person that this was high. He said «That’s life».
Dishonest, rude, and obviously they don’t care abut having customers. I am a retired professional. STAY AWAY!

Made an appointment, no cars in shop, handful of employees. Took 3 hours for only a front toe alignment and rear tires!!! It should only take an hour MAX! Folks are brain dead here.

Well let me get started, took 3 hours just to install one tire. When I showed up to the time expected for pickup the African American worker told me to wait an additional 50 minutes. I am utterly disappointed. Super rude and UN professional I felt like ripping a grand fart on the employees faces

Been awhile since I updated, but I still take my cars here for routine service, tires/​brakes, as well as other minor repair work needed. Customer service is great and the prices are reasonable as well.
It’s rare for me to find a shop that I trust, one where I don’t feel like I’m being taken for a ride, or sold everything under the sun that I DON’T need, but I’ve found a home here and doubt I’ll be going anywhere, anytime soon!

We were lied to by this Goodyear shop.
We took in my car to switch tires, which from my understanding should take 30 – 45 minutes. They had about 5 people working in the garage and only two other cars at the time we got there. Three of the people we saw «working» there were hanging out chatting for some time. We figured it wouldn’t be too much to ask them to do my car, it should have been a very easy job according to THREE other tire/​car shops we consulted with.
We were wrong. Big time.
First, one of the guys said they have no time to do it and my dad pointed out that their garage is almost empty with plenty of people working there. The guy said they have appointments coming in, which we understood. We asked if they could still do it anyway because other shops took less than an hour to do it. The guy said ok, sure, we’ll get it done right away. We thanked him and pulled up my car into the garage. They went to work on it… dad even helped them a bit… then when dad went to take care of the billing, the guy who was working on my car did only one tire and dropped everything to work on another car. A different guy came out and asked me which tires were mine, etc… he didn’t seem to know what was going on, he had to ask around and be told by two different people plus me and my dad what to do with my car. Then he got to work.
After that, we found out my car needed new tire sensors. This resulted in two workers arguing with each other in front of us about whether they saw silver or black sensors in the supply room. Just go check already, ok? Finally, they checked and were out of black ones that we wanted, which was fine.
THEN after that, they said my car needs alignment check, so we went ahead with that. They did it and said one tire needs another part ASAP or it’ll blow up a week later. We went ahead with it and they scheduled us an appointment for the following morning to have the part put in. They said it will be a quick job this time.
We spent a little over two hours for just these things. Not exactly what we expected after quicker experiences at other shops (including other Goodyears) and after being told by different tire shops that it should be a quick job.
We showed up for our appointment a bit early the next day and were told it’d take 2 hours to have it done. Oh wow. We decided to leave my car and go out to breakfast nearby… we took our sweet time to make sure they had the two hours they needed to put in the part. Two hours later, we came back only to find out they don’t have the part. What? Wow. They didn’t even contact me… they knew the best way to reach me is by email since I’m deaf and they have emailed me prior to the appointment. I have no idea why they didn’t do it this time. They said they called my dad, which was not wise on their part because dad told them the day before not to use the number because he’s on vacation and won’t get it until he returns to his office.
They refunded us and we took off fuming… this is a total of 5 hours of dad’s vacation time wasted thanks to them. We decided to check out another tire shop and learned from them that the Goodyear we went to lied to us because my car didn’t need that extra part and will NOT blow up after a week (they called both the tire manufacturer and my car’s company), and they charged us for something else they weren’t supposed to charge us (which was refunded to us anyway). Everyone was bewildered at how they handled the whole thing and said flat out that that particular Goodyear lied to us.
Save your time and money by not going there. Don’t experience the frustration we had with them and their poor attitudes as well as awful organization skills. They desperately need more training in customer service, no question about it.

STAY AWAY, go somewhere eles. Can i give them 0, no stars? Took an Ad in for an oil change and a free tire rotation. They changed the oil but did NOT rotate the tires. I marked them. And then they tried to sell me ~$ 2000 of service including 4 new tires, as mine had cracks, imaginary as far as i can tell. My tires have 15,000 miles on them.
And my transmission fluid was burnt? It was changed less than 10,000 miles ago, i have the receipt. And my brake fluid had 4% water in it and my belts were loose. If they had time to make these measurements, but no time to rotate my tires.
I wish they would have done what they promised. No wonder auto shops have bad reputations, because of stores like this