FedEx Office Print & Ship Center

Bad customer service, and very costly. I tried to have a 300+ document printed. Was a big hassle. Weird. Sign said 49 cents per page, employee quote 11 cents, I said OK do it. Waited and waited. He had to change the paper in the printer. Still waiting. Comes back $ 40+…turns out was 13 cents per page. Second copy would be same price. WTF? almost walked out. $ 40, plus about $ 5 in spending money on their self serve computer later, I received one copy of my doc. Not even a rubber band to hold it together. Just see ya later, a hole. What a joke. Don’t go here.

Talked to Rob and Meghan about an urgent need to print a cartoon onto a foam board for a memorial service. Meghan made sure this was accomplished, and it helped give mourners a much-​needed smile during a sad event. Excellent service.

Ever wonder where those spiff Unilocal name tags with the profile pictures come from? They are locally sourced thanks to the printing prowess of this shop on Wolf Road.
So are all of the other quick color printing jobs I need done in a hurry.
It’s great that the shop is open around the clock, because I tend to do my work later in the night when the world is quiet, the phone stops ringing, and social media hits its evening lull.
Sure, there have been a few hiccups. Nothing is perfect. But man, I’m glad I don’t have to deal with machines, and that there’s a human being to whom I can hand off a project and then have it done while I wait.
I suppose I understand why Wolf Road is so vilified. If I only had to drive it during peak traffic times, I would probably hate it too. But most of the time it’s just fine. Especially late at night. And the evening before an OYE, this is where you are likely to find me. It’s a glamorous life, I know. But man, I love those name tags.

This place is hit or miss, but really mostly miss. The tall blond woman seems to know what’s going on, and is helpful, but that’s about where it ends.
I went in yesterday to have something printed from Dropbox, which they have been able to do there at least 4 other times in the past couple months with no problem. The team of girls that was there yesterday said they can’t print from Dropbox, and they just didn’t even care to try to help or find a solution when I told them I had done it multiple times there before. They said I could try to do it myself on one of the self serve printers, which I eventually did, while they all just chattered away amongst themselves.
Going in on a Friday or Saturday night seems to be a safer bet in my experience, with more competent people there, and not in the middle of a weekday.

This is easily the worst copy shop in Albany. I’ve been in here 4 or 5 times for printing, copies, photo printing… really basic stuff. And nothing ever works right. The USB doesn’t read right, or the computer doesn’t have the right print area, or the pages print in wingdings. I don’t think I have ever been to this place and had everything just «work». And it’s not like I don’t understand the technology — my degree is in engineering. I don’t usually boycott places, or even write negative reviews, for that matter, but I can tell you I will never go back to this place again. It is that bad.

The woman thats helping me just doesnt care… and poor quality to boot. Same for the guy sending my mail out… super expensive too!

Only one person working. And let me tell you. What a personality this Meghan girl has. Terrible with people. No apologies for the long wait. Not even a good morning when you’re up next in line.

They won’t print directly on your envelopes, so buy labels in advance. Also, the guy didn’t print a test for our RSVP cards, so some of them didn’t come out right. With weird paper and sizing, have them print one first.
But everyone was nice and friendly, and they got the job done (at a good price). I just wish there was some alternative to one staff person going back and forth to help everyone. We spend a lot of time standing around.

I’m a big FedEx fan, and that extends over to FedEx Office as well. Unlike UPS, FedEx has never failed me. What I like about this location in particular is the fact that they’re open 24 hours. You wouldn’t think that’d be necessary, but it comes in handy. A couple weeks ago I had something come up and needed a 300-​page document printed ASAP. I really didn’t want to do that on my home printer, and I wanted it done more professionally anyway, so I submitted the job to this FedEx Office through their website at around 10:00 PM. At 10:30 PM, I got a phone call from them saying that it’d be ready by midnight. I didn’t have to pay anything extra to expedite it.
When I went to pick it up, it was exactly as I had wanted. They had put it in a binder with cover and spine sheets, inserted all of the tabs I needed in the correct order, etc. Nice quality paper too, and very reasonably priced.

A great place to go if you’re a hamfisted idiot who cannot figure out how to package your own items or fill out forms.
A terrible place to go if you know how to do all these things, did them in advance, and now have to wait behind the aforesaid hamfisted idiots.
The post office is faster.

This place is crazy busy between 3pm and 5:30pm.
I get annoyed when I see staff standing behind the counter answering questions for a senior about how to use the copier. Would it kill that staff person to go actually assist the senior customer at the machine for one or two copies until they get a hand on it?
Several years ago I was maid of honor for a good friend who was getting married in Arizona. Somehow I got the job of having the wedding ceremony program designed and printed. I was able to call upon an ex-​boyfriend who was a graphic design major at RIT who did an awesome design job and then FedEx/​Kinkos printed them. I was impressed with the printing. It was full color so it was a little pricey, but they looked nice and my friend was very satisfied with the outcome.
They kinda have one speed: dawdle.
I’ll keep going there because its at a convenient location. But I think I should be able to choose pick up at this location because its a pain in the tuchus to go to the location off of Wade Road.

I went in today to print a job that a FedEx Kinko’s had just done in Seattle, Wa. The account services man listlessly rolled over to help me. As I gave him the specs of the job (I provided pdfs and all they had to do was create double-​sided prints assembled from two adjacent pdfs and make multiple copies). Firstly I couldn’t get a quote. He told me the cost per, but refused to give me a total until I pressed him.
I asked for a sample print and he couldn’t figure out how to make a doubled sided document, then couldn’t figure out how to operate the printer.
He never looked me in the eye, never addressed me courteously, and certainly didn’t have the competence to be a printing specialist. The other associates treated me the same way, and there seemed to be tension between them all.
In Seattle, I walked in, told the associate what I wanted, he printed a sample, and I was out of there in 5 minutes. Here in Colonie, it took over a half hour (and he walked away from me in the middle of the job to help another customer without saying a word to me). When he finally printed a sample, it was of poor quality. And he then couldn’t figure out how to control image quality settings. In the end I just canceled the order.
This is the worst customer experience I have had in years. The associates aren’t friendly with customers or each other. And they don’t seem to know what they are doing. Is this because of the merger with FedEx? I wouldn’t be surprised. But who cares? Bottom line is that they are not providing a valuable service at this location.

There are things to love about this place. For one, it’s 24 hours. That means you could make multiple copies at 4 in the morning if you wanted.
Or you could go with a gaggle of giggling girls and copy your hand making naughty gestures at 2 a.m. Not that I’ve ever done that before or anything…
Seriously, in high school I did a zine and so I spent a lot of time here. They were always patient and they keep stands stocked with glue sticks, tape, post-​its, scissors and other materials. You can pay by credit card and they have computers and printers available too. Oh and the paper selections are pretty good. The self-​serve printers in color or b&w make things much more convenient.
However, ever since the merger with Fed Ex, I haven’t been feeling the Kinkos love like I used to. I’m going to come right out and say it — competence of the employees seems to have gone way downhill. Any time I go there, there’s always at least one clerk just standing there awkwardly despite the long line of people. Meanwhile, there’s usually a few employees lingering in the back and not helping customers.
One clerk in particular appears to have some sort of conviction against helping customers out. Ask him for some assistance and you can just tell he’s rolling his eyes behind your back. God forbid you have a follow-​up question. He’s almost always there when I go in too.
Is this the merger’s fault? I don’t know. But it’s frustrating. I also think the selection of paper has gone down a bit.
Still, as long as there are plenty of self-​serve machines, I can deal.