Hackel’s Foreign Car Svce

The best service I’ve ever received at a shop. They are amazing. I stopped by to get a quote for a broken taillight in my Toyota RAV4 and was immediately helped with a smile. The repair took 20 minutes. They are knowledgable, helpful and do not overcharge like every other place I’ve ever been to. I’d come back in a heartbeat. Highly recommended business!

We took our 1992 VW cabriolet in to have the ignition switch replaced, and to repair the engine temp. gauge. I had bought an instrument cluster from a salvage company to use for parts if needed. The ignition switch got replaced OK, BUT, after 2 weeks, I was told the parts were no good in the salvaged cluster, and they didn’t find a way to adapt any other gauge. They didn’t charge me a lot, but when I took the car home, I noticed that one of the dash light bulbs was laying in the tray at the shifter. I took the cluster out, and found that they hadn’t put all the screws back in, the stereo wires were tangled in the heater control, and they had broken the tabs on the panel lamp. At this point, I tested the gauge in the salvaged cluster, and found it was fine. I swapped it into the car, and took the bulbs needed from the spare and put into the car, also. Everything works fine, now.
IF THEY DIDN’T WANT TO DO THE JOB, WHY DIDN’T THEY JUST SAY SO, INSTEAD OF KEEPING THE CAR FOR 2 WEEKS?
I am fortunate to be a mechanic, and had asked them to do the work, so I could concentrate on other work. I was served poorly, and might not have known the difference if I wasn’t a mechanic.
CAVIAT EMPTOR!

My wife has a VW. I took my 05 Elantra there today because the check engine light was on. They called one of their Hyundai friends who said it was likely a gas cap problem. They didn’t have a cap that fit, so they sent me on my way with the instruction to get a cap from any store, and handed my credit card back to me with no charge whatsoever. Class act. Could not recommend them any more if it were even possible to do so.

They are a good natured group who do sloppy work. In other word’s, they’ll do the job but you might have to return a few times until it’s right. Spoken from lots of experience with them.

I really want to give this place a 5 but after some hiccups and having to come back several times, it drops to a 3.
I drive an Audi and I’ve heard horror stories about Audi dealerships around here, and just Audi maintenance in general, so when I read Michele’s review, I was relieved. I had to replace a new clutch, rear brakes, and oil change. Initial quote was 1600 for the clutch, rear brakes was I think 350. So I told him, if he could get all the work done under $ 2000, I’d like all of them done. He charged me just under 2000. Since I have an AWD, he said that he had to go through a lot of things to replace the clutch and said that he would definitely charge more for next time. I felt Bobby was true to his word and did a great job… until the MIL light came on.
He wasn’t able to finish the car when he said at noon (instead got it back by 3:30pm), but that’s to be expected, especially with the big undertaking I asked him to do.
When I returned to get the MIL light checked, it had something to do with the secondary pressure pump, and all he did was plug back in a loose fitting. He reset the system, and after another few miles, the MIL light came back on. This time, it had something to do with the O2 sensor. Apparently, the O2 sensor is dead. I’m giving them the benefit of the doubt and
At this point, with most other mechanics, I’d be fed up. But because Bobby and the other guys are generally really nice guys (no pressuring for you to get stuff done and really enthusiastic guys and you can definitely tell that they love doing what they do), I’m really okay with it. But to be objective, they need to be more careful when disassembling things so that wire plugs don’t get unplugged and cause these silly errors. Bobby also tends to forget about me and what I need to get done until he looks in his books. That just might be me, but you need to remind him a couple times. I guess I have a forgetful face, although, you don’t meet many Asians with facial hair…
Oh, and he forgets to call you when the job is done, so do what I do and call him an hour before the expected finish time and see how things are going. 90 percent of the time, Bobby tells me it’s done.
If you’re getting something easy to fix, this place will not give you any trouble at all. Of the many mechanics I’ve been to, I believe that Hackel’s is as good as it gets, especially for Audi standards.

Absolutely the best! Fair, unbelievably knowledgable and HONEST!!! Mike and Bobby have been working with cars their whole lives, they know VWs and Audis inside and out. These guys have kept my 12 year old Beetle (167k miles) running for me without charging the outrageous prices some places– especially dealerships– charge. There’s nothing cheap or easy about about owning a foreign car. Hackel’s make it a lot less painful