Mark Thomas Motors

I wish there’s negative star to give they’re horrible treating customers they treat you like s**t avoid this place please go if you like to be treated like s**t

We have had the worst experience with the Mark Thomas Service Department. They should be embarrassed and ashamed. We took our 2013 Dodge Dart in because in was having transmission issues. We took it in on a Thursday and that afternoon they called and said it just needed a «system update» and it was good to go. We picked it up just before closing, and it started doing the same thing as before on our way home. We called the next day and told them that it was still doing it and they hadn’t fixed it and were told they couldn’t look at it again for another 4 days. We took it back in last week and they have now had it for one week. They called us Tuesday afternoon and said they think they found the problem and had to order a part and would call us when it was done. We didn’t hear from them so my husband called and was told the part shows up broken in the box so they had to reorder the part. By Friday afternoon we still hadn’t heard back and they said the part had shown up broken AGAIN and it would be Monday before they’d work on it. We’ve been very patient. Today is Monday and my husband just called again only to be told that they have the part, but nobody will work on our car until tomorrow. When my husband told the service manager how ridiculous, inconvenient and what a terrible ordeal this has been the service manager basically could care less. Do yourself a favor, if you need your car FIXED and you prefer quality customer service, don’t go to Mark Thomas Motors. We are on day 10 of no car.

First,
My company had ordered a part for my new truck. Got a call that it was in and to make an appointment. When I called back I was given the rudest technician who said they don’t service my truck… After a 30 min back and forth call, they were mistaken and I was scheduled to bring my truck in.
Second,
I came in for service. At 12:01 the technician left (truck was 5 mins from being finished) for lunch and I continued to be sitting. Not even an apology from the manager. His only comment was ‘that was stupid to schedule right before lunch’.
Well I am smart enough never to return here to be treated like trash.

Mark Thomas Motors has wonderful customer service. I buy all my cars at MTM. Their sales people are absolutely wonderful and give me the time to look around without pressure. I highly recommend MTM for your car purchase both new or used.

I have had a few cars from MTM and have loved all of them! The sales people there are always really nice and helped me with everything. I just got a 2015 Hyundai Tucson and it is the best car I’ve had so far. :-)

I was car shopping and decided to stop here. Bad mistake. All of their used cars are disgusting. They smell terrible and look like they never attempted to clean the interior. The salesman was a gross man who had bo and could care less about his job. I will never return and recommend if you go to be prepared to buy a terrible car and receive terrible service. You have been warned.

We had a great experience with Garrick, buying our new 2014 jeep. No pressure sale… We knew what we wanted. Had an idea of what we wanted to get for our trade in. There was no BS, no haggling. We got a good price for everything. The lot boy had left for the day and Garrick washed and gassed up our new jeep himself. All in all, I would recommend buying a car here!

I don’t like to use the word «hate», but I intensely dislike this place. I bought my car here and the «gentleman» I worked with was rude and condescending, so much so that we asked to work with someone, anyone else. I never wanted to see that man again. They then brought me the nicest guy in the world, so I gave them the benefit of the doubt and continued to use their service department for my regular services. Ugh, never again. Every time I call to make an appointment, it literally (and I do mean literally, not figuratively «literally») takes at least 3 tries, sometimes 4, to get the service department on the phone. You would think that making an appointment would be the easiest thing for them and me, but it is so unbelievably tedious. I will call and wait on hold until I get bumped back to reception, where she pretends that this is highly unusual for them. Then, I call back later, per her advice, and we play the game again. Eventually, I just give up and get in my car and drive up there to make an appointment, where I then stand in line without being acknowledged while they move at a seemingly glacial pace before ever looking at me. Not one word until then. Not «Hi, be right with you” — nothing. Once you’ve made the appointment, they’re not any friendlier. I honestly believe that it’s because I’m a young woman. The one time I did have car trouble, they wouldn’t believe me when I told them what had happened, and suggested I had my dad drive it and call them if he had an issue and describe it to them. I’m sorry, what? I am fairly confident that I know when my car just stops running at a stoplight. Seriously, do not go there to buy a car or have one serviced. They aren’t friendly or courteous, and if you have anything else to do that day you will not get to it.

I tested the car I liked, got approved, and everything was set. I couldn’t take the car that night and came in the following afternoon only to find they had sold the car. If that wasn’t bad enough, the dealer told me I was locked in already and that to go through the process again would harm my credit and he had another car for the same price – only this one was 2 years older, any more miles, and a color I wasn’t fond of. He told me I had to do it as this was my only chance to get into a car. So I took it, and now realize what a mistake that was. Shady business people! Don’t go there.

I hate car shopping. I used to go online and find the dealers with cars I was interested in, and sneak onto the lot after hours to see it for myself, just to avoid having to actually talk to a shady salesman… until I was approached by a security guard and informed that I was trespassing. Whooooops. I just hate the high-​pressure, slimy feeling I usually get at the dealers.
Luckily, Mark Thomas isn’t anything like that.
My family has been buying cars from Mark Thomas for years and years, but I just purchased my first car from them recently. I’m a Honda snob, and have always purchased from Honda dealers. When I started to realize that my ’96 Honda was on its way to Honda Heaven, my mom suggested I look here. At her urging, I first stopped in about 10 months ago (and by urging, I really mean she told me we were going to Kohls, but she stopped here, forcing me out of the car against my will!). We met with Garrick, discussed what I wanted, what I was currently driving, and what our budget was. They had several cars that my mom felt were great for me, but I wasn’t interested in them and I wasn’t ready to seriously consider making a purchase. Instead of pressuring me into something I didn’t want, Garrick actually listed. He understood exactly what I was looking for — and was honest that my budget and my «wants» list made finding the perfect car a bit difficult. When they finally got what I wanted in-​stock, I was ready. I had no hesitations about making the purchase. They gave me a very fair price, no pressure — and I absolutely love my new-​to-​me Honda.
With all the dealerships near me in Portland, I would still drive down to Albany for my next car purchase from Mark Thomas.