Monro Muffler Brake & Service

On a trip from Boston to Albany to visit a friend, I had the misfortune of my air conditioning breaking mid drive in 90 degree weather. Not wanting a repeat on my trip back, I made an appointment with Monro.
When I arrived, I asked how long they expected it would take since I had a long drive back and work the following morning. They told me 40 minutes. I said that’s great and sat down. An hour later and they hadn’t even pulled my car into the garage.
Another 10 – 15 minutes goes by and they finally pull my car in. After a while one of the employees comes in and tells me they’re sorry I’ve had to wait so long, and as a result they’ll give me the service free of charge. That should have been my first warning.
I end up waiting a while longer, and it ends up being a total of 2.5 hours before they bring my car around. The employee tells me it’s good to go and that I should have cold air blasting before I hit the highway but my car needed time for the repair to kick in. That should have been my second warning, my A/​C normally blows cold air within a minute of starting.
I leave the shop and start my drive back, and 30 minutes later my air is not blowing even moderately cool. I tried to call back but they were closed by then and no one answered. So I had to drive 3 hours back home in a blistering hot car, after these liars took 2.5 hours of my time. Sure they didn’t charge me for it, but they wasted a ton of my time and lied to my face.

Got my oil changed here a couple times. Took a bit longer than I liked. Service is ok, the counter guy always seems to be too busy on the phone to speak with the customer standing in front of him. Warned me I needed new brakes and rotors all around — the quoted me $ 1400. Had a friend do it for less than half of that. Have been going elsewhere for my oil changes since the overpriced quote.

Terrible. I wish I could give a negative amount of stars If you go here they will find any reason to completely screw you over. Tried to quote my brakes at $ 900 and I ended up getting them change elsewhere for $ 200. Also they failed my NYS inspection saying it would cost me $ 1600 to change my entire power steering system for a leak. When I took the car to another garage they said nothing was wrong with it at all and gave me my inspection sticker. These people will charge you as much as they can while keeping a grin on their face and acting as if they are trying to be helpful THEY ARENT DO NOT TRUST THEM!!!

I want to give you an update. I use this vehicle for business. last night at work there is a sound coming from a tire. Feels like the wheel is going to fall off. I call a two truck they take it in to a garage in saratoga the garage calls me to tell me three of the 5 lug stems are missing! This I was told is only done by over torquing the lug nuts. Of course I STUPIDLY asked for a tire rotation with my oil change SO not only have they created over a thousand dollars in damages, THEY HAVE ACTUALLY PUT PEOPLE’S LIVES IN DANGER!!! I have customers, I HAVE CHILDREN! What happens if that wheel falls off on the highway? We have crossed a threshold here. Please do not shop here. I have no idea where they get their help. But it is potentially deadly. Someone please correct me if im wrong.

This seems to be a good place, and they are very friendly and efficient. If you are having trouble with your vehicle, they are very proactive about fitting you in to the schedule and getting your vehicle looked at and getting the repair taken care of. They explained everything in detail, and finished the repair in the time estimated.