Payless Shoesource

I went into the store today because I got an e-​mail saying my shoes had arrived. When I walked in, Carey (I believe is her name) greeted me and started looking for the shoes I ordered. There had been a mixup in the shipping and that was fine. I just figured I would have to wait a few more days until they got there. I’m writing this review because of carey.
She was fantastic and very helpful. Instead of saying «see ya in a few days» she doubled checked all of the shipped orders and then called another co-​worker to be sure my shoes hadn’t arrived. She even went as far as to check the mail box just to be sure. Mind you this is a busy Saturday before christmas. When she arrived back from the mail box she told me she would contact corporate and get the situation sorted out and would call me. Within the hour she called.
I’m really impressed with her concern and loyalty to customers. Carey went above and beyond to help me and I would like her to be recognized for it. She did not have to go out of her way for me, or anyone else, but she wanted to. That’s the true meaning of customer service and she nailed it. Thanks again carey!

I love the deals on shoed. Store is clean, selection is decent. They get a 3 star because of the young staff. I was in the store, a customer was paying. As soon as the customer left the two girls that were working immediately began to talk about this customer, one isle over from me and not in hushed tones. I dropped the shoes I was eyeballing and walked out. Not cool, ladies, not cool.. .