Toyota of Berkeley’s I-80 Junction

Maybe its because I’m female, maybe I don’t seem too bright, but the service desk at this dealership is regularly trying to get me to have additional services performed – expensive items like brake jobs and shock absorbers. However, I happen to know a highly qualified independent Toyota mechanic and he tells me I don’t need this work, at least not at the moment.
I’m thinking a claim under B&P 17 200. That’s because I’m an attorney.

Wow no wonder the reviews here are horrible. I had to come here because I’ve been putting off getting my car serviced and this was the only place somewhat nearby that could take me on a Sunday (I live by lake Merritt). They tell me that the shuttle can only go 5 miles. I live 15 minutes away. 15 minutes they could not go to take a customer home. A young female customer who has no idea where she is. I’m glad they treat their customers well. Never come here ever again and I suggest you do the same.

There is no decent reception room for this center, so when we drove there for some «toyota safety recall», we had to wait outside and then call our friends to send us home first and then come back later (actually 5h later…) And there is no free car wash during the maintenance, which I used to have in a lot of other toyota centers.

We were hesitant of taking our cars to a Toyota Dealership because they do charge more for labor/​diagnosis than the privately owned shops but after having a nightmare experience, we wanted things done properly so we gave Toyota a shot. No more cutting corners and we should have brought it here in the first place!!! Instead of saving money, we lost thousands taking it elsewhere… so don’t make the same mistake we did. Just get it done right the first time. You’re saving in the long run.
Professional, Prompt, Good Friendly Customer Service, Complete Thorough Honest Auto Repair, Staff who will work with you… yes we are taking our cars back here if this is the experience we will get every time! We were impressed. Ben and his staff did great.

Chris Huynh was wonderful I test drove 5 cars a record for both of us ! He was not pushy and a delight to work with. While I did not buy a car from him I found the whole experience to be easy going and humane. Something you can not always say about car salesman. He is a great guy and I felt he listened to my needs and was there to help! Wonderful family owned business. If the sale with private party falls thru I will not hesitate to return and buy a car with him.

Too slow for oil change, even I made a appt and still took them 7hrs to get the car ready. The staff have change same with their services…

WOW is all I can say…

I am a teacher living in Oakland and I don’t really need a car. However, my folks live in NV and are getting older. My dad just had major heart surgery. I need wheels and can’t afford the latest models. I found a car at this dealership and even if I don’t buy the car, I feel that the guys deserve 5 stars based on my experience. First, they offered to pick me up from the bart station in No. Berkeley. Second, Tom was super nice, courteous and as far from sleazy or pushy as possible (sorry car dudes, you have a bad wrap). Third, Ricky the floor manager was willing to drive the car to my mechanic for pre purchase inspection while I am teaching tomorrow. I don’t really know what to say. I have been looking for so long for something within my budget, and I have seen the worst deals come my way – manipulating sales tactics, double talk, bait and switch, etc. – I just feel like its nice to have some folks stand out from the pack in terms of customer service and integrity. I hope it all works out and I can put my money in their pockets. Thanks!

I’ve gone here since 2008 and had nothing but good auto care here; they are very communicative. I’ve had major and minor work done and been very pleased. They went out of their way to help during a recall experience. My Prius runs like a top.

I purchased my first car from Toyota of Berkeley and have had a very positive experience.
I was given the proper attention I needed and all of my questions were addressed without me feeling rushed or pressured to purchase a car.
Stephen, who is a manager, went above and beyond to make sure I was happy with my decision. After buying my car I had a list of questions that I needed answered and he was very easy to reach and answered my questions quickly.
It has been about 6 months and he has sent me emails checking in and to make sure I am still happy with my car (which I am).
Stephen made my experience very positive and I would def. recommend him when searching for your next car.
Thanks Toyota of Berkeley!

Woah, super varied experiences here for folks! Happy my experience was so excellent.
Although, I am still recovering from the ridiculous treatment in Richmond at Hanlees, from day-​long purchase to services where they did not do an oil change because I didn’t ask. WT#$%?
So, when I again called Hanlees to schedule my last covered service, they told me they could not look up my Toyota service agreement expiration date, they couldn’t schedule an appointment, definitely could not see me before the Labor day weekend, and my extended warranty did not transfer. Please note, this information took three calls as I was repeatedly hung up on by the Hanlees operator. Argh.
So, I decided to call Toyota of Berkeley.
Star number one, someone answered the phone and all of my questions without hanging up on me. :)
Star number two, while I drove, the service department looked up my warranty, advised my extended warranty did transfer, scheduled a same day appointment, and gave me directions. Nice job Nelson!
Star three, I got checked in immediately and licked by someone’s dog. ;) I was advised my car had a recall notice. No mention of this by Hanlees. Thanks Yohalmo for helping my defective air conditioning unit get repaired, not burst into flames!
Star four, the courtesy shuttle driver WAITED for me! And, then zipped me and the others to work and home! When my car was ready, they came back and got me, including waiting infront of my work while I talked with my boss. Thank you super driver!!! Scorpios are the best, right after Virgos. ;)
Star five, everyone was kind, even though I made the grave error of buying from Hanlees, and needed everything done in a jiffy while I had to get to work. :) When I returned to pick up, my car had been washed, vacuumed, and detailed. I was shocked. Finally, though the computer was down when I checked out, the team mailed all my service docs to my home the next day.
You ROCK Nelson, Mhac, and Yahalmo. Keep on keeping on. And, if you ever play Hanlees Toyota folks in any kind of inter-​Toyota sports event, kick their butts as you did with my service visit.

I just purchased a 2013 Prius from Toyota and I am very pleased. I had previously experienced very poor service at Newell Auto Group in Martinez (to try to help out a mom and pop dealer in my city). Here’s my Unilocal review posted about them.
«As a resident of Martinez, I’d like to keep business here… especially to help small mom and pop businesses. Knowing that businesses like this rely and thrive on word of mouth to help beat out the „big box“ type dealerships, you’d think they’d do more to keep up good customer service.
Newell boasts that they are a „no haggle“ dealership but refuses to sell their vehicles at a price of current market/​blue book value, only above. No room to negotiate, they will NOT have it. When dealing directly with the sales manager, I was told time and time again that Newell just would NOT budge on the price of the car I was looking at (even when NEWER apples to apples vehicles were competitively priced for equal or lower). I felt like the manager was treating me like I was stupid. He said that I ABSOLUTELY could NOT find a car for a better deal (yet refused to acknowledge what I was telling him about the similar cars). I ended up going to Toyota of Berkeley and buying a car 3 years newer with HALF the miles and FANTASTIC service. Sorry small, local dealership, you lost a $ 18K cash purchase. I can’t say that I’d even consider giving Newell one whole star, but I have to because Unilocal won’t let me give less.»
So needless to say, Toyota did a great job in getting my business. I’ll go back again!

I poured literally THOUSAND$ into my 4Runner at this place. They were able to stop an oil leak however after many recommendations, the car’s performance shot to hell and it could not even pass smog. I’ve since had to give up on my 4Runner but I did notice the brand spankin new building they’ve added to their facilities shortly after all my useless repairs. Congratulations, Toyota I-​80.

ZERO STAR RATING!
I live in the proximity and drove my 2007 Lexus to this service center for an oil change. I know there are a lot of bad review on Unilocal for this place, but I thought how can they mess up if it’s just an oil change?
The bad thing happened… They gave me a call in the afternoon and told me the oil pan was worn out and needed to be replaced for $ 600! It’s a seven year old car with only 70k miles. How is that possible?! They told me they couldn’t put the plug back and I have to do this repair in their shop. WHAT?
I talked to the manager Josh the other day at the shop. He was so rude and didn’t take it serious. He was even smiling during the conversation. And he insisted that it’s the fault of the shop where I did the maintenance last time. He even said that I must did a bad work at a cheap shop last time. I did the regular oil change at Lexus Marin and they found nothing wrong with it last time!
I asked for a discount since I don’t want to drive with a danger of oil leaking. He told me a 20% off is the maximum. He left with the words «I’ll give you a little time and you could think about it»
We decided not to do the repair at this shop, since we don’t trust them and their work at all. Josh is the worst body shop manager I’ve ever ever faced with. Trust me, it’s a really bad service center. They messed up the work and they’re not honest at all! Again, zero star rating. Don’t go there, even for oil change!

5 stars for helping a girl out, on a Sunday no less. Ben in the service department went above and beyond the call of duty to make sure I was safely on my way.

My friends were down to one key for their caky hybrid. The pressure was on because I needed to drive it to LAX and leave it for the owner. Well, if I’d left the fob in the car, it would not lock. Yohalmo Arbaiza (Junior), got the new fob from another location and had it encoded in a short time. We’d heard stories about how difficult it would be to replace the lost key fob, but I was able to leave early.
This guy, these people took care of it without sweating. I did not have to sweat at all.
My friends bought both their Camry and their Sienna used from there. The cars and the service have made them happy. I’d recommend this dealership to you.

I tired to buy a honda fit from these people I gave them the price range I had gotten from other dealers for the same model. The sales person give me a decent price so I went back the next day to buy the car because they are close to work. After waiting almost an hour I was told there was a 1000 mistake and they increased the price on the quote. She stated if I would have signed the contract yesterday I would have gotten the lower price and this was not a bait and switch.
There was no apology or split in the error (price difference) that was made. strange place and poor sales people. This is my first review ever… there are a lot a great car dealers out there this is clearly not one of them.

TOYOTA I– 80 JUNCTION get ZERO STAR RATING, i love our Toyota swagger wagon, BUT the sales department are a bunch of con artist. do not buy a car from them. THEY ONLY KNOW THE CORPORATE SHUFFLE!!! do not pre pay for oil service, why? i called two days ago for an oil change. they asked if i could be there at 8:30 am, i said «yes, I’ll be there». i got there this morning only to have the service employee tell me that they would need the car for the DAY??? FOR AN OIL CHANGE? TOYOTA I– 80 JUNCTION SUCKS IT IN THE WORST WAY. eff you Unilocal FOR MAKING ME GIVE THEM A STAR to post this review
DICK, DICK, DICK, DICK, DICK, DICK, DICK’S!

I am the proud new owner of a PERFECT 2010 Prius thanks to their sales consultant Romano, the best sales consultant in town :) and the whole team who helped.
I highly recommend visiting this Toyota dealership if you are on the hunt for a new or certified used car. If you are like me you have dealt with 1 to many «sleezy salesman» and 1 to many scams, fear not when in the hands of Romano I promise! He was very honest, very thorough, and made me feel that he was as concerned about me finding the right car as I was.
If any friend or family member needs a car a will not hesitate for 1 second to send them here knowing they will get the best service, a fair price, and a great car out of it.
Toyota Berkeley on Shattuck could take a lesson from this location, the original Prius I wanted was located there but after browsing for 20 minutes without so much as a hello or even eye contact we left bringing our sale elsewhere. At the I-​80 Junction location we were smiled at by every employee who passed by and were attended to promptly without any judgement to our age.

They’ve done me right both times had to bring my newish vehicle in for its check-​up. Peeps here are onsistently courteous, professional, and place is clean. Best reason yet: it’s close to home and I do fully take advantage of the free shuttle back so that I don’t twiddle all day and take boredom to new heights.
I’m not sure whether or not they are fair in pricing, as I am currently under Toyota Care at the moment. I’m a bit surprised at the slew of recent reviews written. Perhaps in another year, I will have another kind of assessment to share, but for now, thumbs up. Things are cool with them and me.