ACE Hardware Store

Tired of wandering about big box hardware stores, hopelessly seeking the aid of staff who are skilled at avoiding customer contact? Swing by Ace. Staff proactively offered assistance with a smile. They walked me to items I asked for and also went to get other stuff I wanted.
The store was organized and offered a variety to choose from. They had a ton of adorable décor items and stock which would make great gifts. I loved their garden supplies – pretty painted animal pots and such. Prices were reasonable.
Ace really is the place with the helpful hardware folks.

I was pleasantly surprised with the service today! Normally I go anywhere else because in the past I have been treated like a idiot. But today the gentleman (Don I think his name was) was super helpful and even found my daughter’s shoe! Thank you again!

This is my Ace Hardware, but I often go to the other ones. They are all a bit on the small side, kind of crowded, but I can always get what I need.
Toilet plunger? They got it. (Side note: price matters in issues concerning clogged toilets. I got the cheap plunger, thinking, no way I’m hanging on to this after its been in the soup, so I’m not going to spend more money on something that is going in the trash. However, it was too bendy and it splashed up quite a bit of soup while I was using it, necessitating a haz mat wash down of my person. Get the more expensive plunger. You’ll thank me later when you don’t find poo in your hair.) Potting soil and mulch? Got it. Cleaning products? Big selection. Decorative tool boxes? Yes. Everything else you can imagine? Yes, of course.
The stores are always staffed by real people who want to talk to you, if that is what you want as well. I have never had to hunt for something, including help. They are right there ready to get what you need in your hands.
Here’s the thing, though. This particular Ace is right across the street from the Death Star also known as Wal Mart, and I have «friends» who say, «But you can get it cheaper over there.» Sure you can, but I would ask you to think twice. Look, if everyone goes to the Death Star just to save a couple of pennies, that will eventually drive out the small guys, the local stores, the independents. And we will all be poorer for it, both literally and figuratively. I won’t lecture, but do a little research on the business practices of Death Star and how they unfairly manipulate prices and treat employees and then decide if saving a few bucks is worth it.
I feel pretty good about spending my money here, and I hope you do, too.

I’m a new home owner and I had a few repairs to do. The staff helped me with them all. I bought Stihl Chainsaw as well while I was at Ace. The Manager walked me through ever little process of being a chainsaw owner.
I also bought my wife a present. They have NFL shoe wine holders. My wife will love it for her new house. I looked for popcorn they didn’t have any, but they got it out and made me some. They guys made me feel welcome in here. I will be back!

needed a plumbing part and they helped me fix it and gave me advice on the project. fresh popcorn is a plus as well. I love this neighborhood store.

I really wanted to support a local hardware store. My first trip in, everyone was so nice and helpful. Only problem, they gave me all the wrong information. I went back, got more bad information. I bought a defective product and getting it returned was like an Act of Congress. That friendly attitude went right out the door when a problem arose.
According to the sales staff, there is no manager of the store. Nobody runs this place? I really wanted to like this store; they carry interesting things — which is why I first went to this location. They are often friendly, and try to be helpful, but you can’t count on either one of those happening.

I love the selection but think the service could use improvement. I would suggest some pleases some thank yous and some engagement with the customers.

Nice little neighborhood hardware store. It doesn’t have as good as prices sometimes as the big box stores, but why would you want to drive farther for a few cents? Staff is helpful and they have different things to check out than the larger stores.

Hit up the fresh popped popcorn on your way in! That and the always helpful clerks are the reason this store gets a four. I can’t always find what I’m looking for here even though they have a large selection. The phrase mile wide and an inch deep comes to mind. Regardless, the folks working here are friendly and do their best to help you find what you’re looking for.

This review is specific to an online purchase.
I placed an order for some plastic shelves through their website. I had selected this location as the delivery point. It took them 10 days to inform me that the order could not even be fulfilled.

Yep… the lingo is still correct… the place with the helpful hard ware… any way, if you are planning on painting, destroying walls, hammering, grilling, ok almost doing anything to your house/​apartment go here. Small store, great customer service. They are so friendly and helpful… plus they carry great home décor items! Love this place!

OK, I gotta admit this… when I read the reviews talking about the poor service they had received when visiting Ace, I was mentally bracing myself for the same sort of scenario.
Well, I was WRONG!
Before I even stepped foot into the store, an employee happened to of finished helping an elderly customer by loading all of her purchased items into her car. At that point, he quickly spun on heels and asked if I needed any assistance finding something in particular. When I gave him my list of things to get, he walked me straight to each aisle and offered up a variety of suggestions on various things. After his awesome customer service, I ventured around the store to check out what they offered. The store is very organized and I was approached by several other employees to make sure if I needed any help at all when it came to finding anything else. I gotta say, it was refreshing to have staff thats willingly HELPFUL. Home Depot… take some lessons from Ace in terms of customer service!
I’ll definitely be hitting up Ace for my hardware goodies from now on!

I am grateful that this store exists.
I got the dreaded call at work that there was an unfortunate super glue incident at home. Once looking on line, i realized that I was in desperate need of some acetone. I darted to my local Ace Hardware which is about two minutes from my house, but also on my way home from work.
Once in the store, I saw two employees near the paint department. I was greeted and quickly directed to the solvent isle. There was not a lot of choices as far as brand names, but I don’t need a dozen choices of acetone when we have glued fingers at home.
The exit was fast, there was no line. I think this place is perfect for our area since they seem to have a little bit of everything.

Ok, Just my story here.
I went to Ace, thinking that they would be the helpful place, but apparently they aren’t. I am new to the area, and decided to give them a try, after being to Home Depot earlier that day. I figured that a smaller store would have more employees per person then HD. I was wrong. I am in there 45 minutes before anybody even says hi, or «how can I help you». The employee whom helped me was nice, however, it even took her several minutes to figure out where the bailing wire was. I went to the front, and the girl asked for the sku on a black iron pipe fitting. She asked for a sku on her headset for a galvanized pipe fitting, although I repeatedly told her it was a black pipe fitting (yea it’s maybe a dollar more, but its the principle of the thing). She gets the number, and of course its galvanized on the computer. I had had enough, so I just paid and left.
This was a poor decision to go here, and I won’t go there in the future.
Oh, and BTW, everything was overpriced by at least 30 percent.