Allstate Insurance: Mike Mazzella

The Allstate Insurance company has insured my home in Albuquerque, my apartment in New York and my farm in Florida. It also at one time insured a fleet of vehicles in Florida and in California. Mike Mazzella has been my Allstate agent in New Mexico in Albuquerque for 20 years. In 2013, I endured to home invasions that involved burglary and vandalism to my Albuquerque home. These are, sadly, typical Middle Rip Grande Valley property crimes. The extent of the loss and the structural damages a cross the two events approached $ 100,000.00. Despite being my long-​time agent, when I sought Mr. Mazzella’s and his staff aid in interceding for me with Allstate, Mr. Mazzella dodged my six telephone calls and failed to respond to four emails and three speaker are hard copy correspondences. He did not, however, fail to continue to solicit my business. Even as he ignored my calls for assistance and explanation, he wrote me soliciting boat and car insurance policy opportunities. When I finally reached Mr. Mazzella one early morning and asked him to characterize his customer service to policy holidays, he was non plussed.