Canyon Transitional Rehabilitation Center

I currently have a family member at his sorry excuse for a rehab/​skilled nursing facility. They are ignoring her. Things have been requested of the staff for her and they are not being provided. We have not been contacted by anyone there to provide an update. She’s been there almost a week. Her case manager hasn’t been in to see. One person tells you one thing, another tells you something else, and if you speak to third person you get even more different information. I won’t go into detail right now since she is there. They all seem to have their heads up their a***ses, and definitely DO NOT CARE about my loved one. AT ALL. Like in one of the reviews that don’t show up for your to review unless you look below and click on another button to get more reviews. A fall went ignored by the staff! Very unacceptable!!! Ginger H. you need to get on the ball and fix these problems. I for one would love to have you SHUTDOWN! 100%. If she gets hurt while under YOUR care, if she dies under YOUR care… It won’t be pleasant. I don’t know you all can go home and sleep knowing how piss poor a job your are doing. One day this will you needing the care. One day this will be a family member of yours. Is this how you want them cared for you? I think NOT.

Michael, thank you for your feed back. Over the past 2 years we have worked really hard on staff training and customer service. Our staffing levels are now tracked and we are almost always exceeding any guidelines for staffing for a Rehabilitation/​skilled nursing facility. Please feel free to come by anytime and witness our quality improvements. We have received a 5-​STAR CMS nursing home
rating (the top number of stars) since November 2014. HealthInsights, a New Mexico healthcare organization that supports quality initiatives in our industry, published that Canyon is the lowest in New Mexico of all skilled nursing facilities for any in-​house acquired issues (pressure ulcers, reduction of ADLs, UTI’s, etc). Our hospitalization rate is lower than the federal expectations of 15%. Ginger Howard, administrator.

Be warned They are chronically understaffed. If you don’t mind you loved one waiting 30 minutes for a response on their nurse call buttion this might be a place for you.
The issue here is the call system was working, it showed the call at the nurses station, but there was no alarm after 10 minutes of being not answered. The facillties service level is it should be answered in 10 minutes. My relative was helped into the bathroom and forgotten for an hour in his wheel chair. He could not signal for help.
The food looks like the cheapest food they could find. As a good point they made efforts to meet dietary requests, as they should.
The staff was helpful when they were available. My guess is the money is being siphoned off into director salaries and not being used for everyday staffing. The excuse was they were short staffed that day. If it only happend once I wouldn’t be warning other folks this this review. Something happend every day. We are looking for other facilities.