New Mexico Fabrics and Foam

I hired an upholsterer in Las Cruces to recover a sofa. I selected a fabric from the books he had in his shop. He ordered the fabric from this distributor. I selected a heavy duty fabric, rated 100,000 double rubs. Within 4 weeks the fabric started to pill on the top of the seat cushions. I took one of the cushions back to the upholsterer. His initial response was to question why there was only wear on the top surface of the cushion. Then he said it must be from my pets. At my insistence, he said he would send the fabric back to the manufacturer. The next day, I received a call from Caroline at NM Fabrics and Foam. I was told that the manufacturer would replace the fabric one time on the cushions but if there was any further problem, I was SOL. I felt that the fabric did not live up to its label of heavy duty, 100,000 double rubs and that this was unacceptable. Caroline reluctantly offered to send the fabric to the manufacturer to be inspected for defects. I agreed that this was the best course of action.
A couple of weeks later I noticed the fabric on the remaining two cushions were starting to wear on the front. My dogs do not sit on the cushions with their legs hanging over the front edge. I thought I would let Caroline know this before she got a response from the manufacturer. I called her and before I could tell her why I was calling, she reiterated that we were waiting for the manufacturer’s response. When I told her I was calling to give her some additional information, she was uninterested and unimpressed. The general attitude from both NM Fabrics and Foam as well as the upholsterer has been that I am imagining a problem and they cannot be bothered.
The worst customer service.