One Hour Martinizing

If I could give it a zero I would. I have been taking my dry cleaning and hemming alterations here for YEARS. I went in today to drop off a comforter for some damage my washer did to it. I wasn’t expecting miracles but I did want to have the sticking undone to pull some of the fabric over to help mend the area affected. The seamstress came to the front. I told her what I thought might work and she said it would be «easier» for her to just pull the fabric up. I am not looking for easy — I told her I did not mind taking in the fabric to scrunch it together. She said that would take too long. She said there used to be two more seamstresses but it was just her now. She didn’t think she would have time to do it. I was paying for her time. I didn’t understand why it was so hard. She left and the lady at the front said that they are under new management and she didn’t think they would want her to put that much time into the work. Again, I was paying for this service and her time. I wasn’t expecting it for free or a perfect repair. All I heard was excuses. Needless to say I left with my comforter and will not be going back. It’s sad that you go to a service provider but they tell you they don’t have «time» for your business. Thank goodness there are plenty more places to take my comforter too. I found a place that would do it for the same price and faster. Don’t waste your time here unless you want excuses.

I dropped off a shirt requesting some alterations, and when I returned to pick up the item (on the date they had specified), they hadn’t even begun the work, and it took them a while to find the shirt. This was unpleasant enough, however, when I noticed the sign on their wall about «if it’s not ready when promised, its free», I inquired about the policy and was told it didn’t apply to alterations. Very convenient for them. I don’t plan to return.