Renewal by Andersen

Had the sales rep come out for a sales pitch. First thing out of his mouth-«Are you ready to make a decision today?» Second concern was forcing me to sit thru the sales pitch with my husband even tho I don’t care which brand we use and I was watching a 2 yr old and 6 month old grandchild that day. Third issue was he told us we didn’t want the wood replacement windows– too expensive for us. And he knows how? Fourth issue is we wanted a dark brown replacement color– all he had was a mid grey brownish color. He told us we would love it and it was the most popular color. and we would hardly notice the color anyways. Fourth issue was disparaging every other window company around. Fifth was telling us what style window we wanted. Sixth was telling us because he studied Architecture when he was you he knew about our houses lines. Sixth is lying about the ‘lifetime warrantee. The worst tho was the buy today get 30 percent off. And the buy more– we were only replacing 5 out of 10 now– again and get the ’ friends and family’ extra 5 percent discount. But if we waited till tomorrow it was only a 20% discount. High pressure sales pitch– told us our current windows are rotting out and we couldn’t afford to wait any longer. Total was 10,000 for 5 Windows, one of which is tiny. Was told that the cost to produce the large windows is the same as the tiny Windows. Ummm yeah, sure. But that price was good only for today. Kept telling us he had the Anderson Windows in that ugly grey– brown in his house in NY and that he loved them. Good for him. So happy. We sent him on his way without signing a darn thing. nand will not consider using this company especially after the review we’ve seen on Google. But you have to search hard for them because Renewal Anderson has used their advertising dollars to push those complaints and bad review about 12 pages back on Google.

My Windows look amazing! The Martinez Crew were fast, prompt, considerate and got the job done way faster than I expected.

Worst ongoing customer service I have ever experienced. I ordered a special order sun room window the first week of October, and was told 3 – 4 weeks until delivery. I paid ½ up front. 2 months on, they deposited the check and aren’t returning my calls. I believe it’s time for smalls claims court to get my money back.

My new windows and patio cover by Renewal by Andersen were the only stress-​free projects in our entire remodel! I highly recommend.

I had old vinyl windows that were anywhere from 20 to 25 years old. During the summer they leaked and during the winter they leaked. I’ve heard of Renewal by Andersen and how long they have been around so I thought I would give it a shot. When the consultant arrived he measured my windows, showed me samples of good windows and the competitions. I must say that after my windows things have been different. I can no longer hear the neighbors dog from my bedroom and this summer I have not had to use the AC as much because it stays in the house. I’m excited to see my gas bill go down when winter hits as well.
There’s a reason this companies reputation is so good and its because of their product. I love my windows and will be getting my patio doors done soon as well. I got easy financing and a lifetime warranty.

I had the same experience as Keira with pre-​visit calls that went on and on with many, many questions. After all of that, they cancelled the first appointment and re-​scheduled for the next day. A couple of people came to the door while Carmine was here and he just stopped talking until I returned. His presentation was positive, mentioning over and over how good their windows are compared to others. The presentation was long and overblown and and then the guy wouldn’t leave. My wife finally said «yes» to get rid of him. The salesman was good looking (killer eyes) and glib but not once did he mention that their special «fibrex» material was actually vinyl mixed with wood chips. If you want really expensive vinyl windows, go for it. If you want really good windows, go elsewhere.

Called them to come to my home to give me a quote on replacing between 35 and 40 windows. They refused to set up an appointment time with me unless my husband was going to be present. I told them I would be making the final decision and the woman started interrogating me over what I would do if my husband had any questions about their product. I believe they want all home owners there so they can have you sign a contract immediately after their sales pitch rather than giving you a quote to compare with other companies. I would recommend not calling them for a quote if you are woman. Their blatant sexism in 2015 is appalling.

I had an appointment with this company last Friday. On Thursday night I got a high pressured sales confirmation call where I was asked to answer every question that most couples could possibly give to avoid an immediate large purchase. Questions like, are you sure your spouse will be present? Are you sure you will not have to go back to work? Are you sure you will not have to eat lunch or dinner? Are you sure you do not have anywhere else you need to be? It did irritate me a bit because I felt interrogated and I was the one who called them make the appointment in the first place. Well, Friday’s appointment came and the sales person did not show up for the appointment. I called the company for over an hour with no response. Today is Tuesday and still no response. Sounds like the owners need to interrogate their employees a little more like they interrogated me on the confirmation call. They no showed me and now it’s a no go!