The Rain Tunnel Car Spa

So I went today to wash my car. Everything was fine until I saw the manager wondering around one of the tires. I asked him what was going on and told me the valve popped out and the air was all out. So I told him I could’t leave without the valve since I felt it was dangerous. They put some air in the tire and they went with me to the closest tire shop. So there the mechanics told me that they broke the whole thing and that there’s no way it can break by itself. The manager said it was not their fault. I argued that they had to pay for it. So now I am trying to contact the owner. So obviously I don’t recommend this place and won’t de going back ever.

Decided to go to this car wash since it had a better rating than the others. Got in line and waited. Was told I didn’t need to bring anything out from the back since it was heavy enough.
Got out at the vacuum cleaner area and was greeted which I liked got out my belongings and went inside to pay. Used a 3 $ off coupon for the best and waited for my truck at the other end. They didn’t turn my windows in and I told them which button it was so i was better off doing it on my own. My windows were being hit in the inside of the car wash especially by the dryers which didn’t do anything.
At the end I waited for my truck while the guy who drove it out sprayed cleaner around the entire inside without even looking and I noticed it on the leather seats as I got it. They did a terrific job on the outside my truck looked like new. It was just the inside that I didn’t like. They didn’t vacuum properly and there was still dirt on the sides of seats and under the pedal. I had to go back and re wipe the inside of my truck by myself because there were stains on the doors that they didn’t attend too. Other than that it was good and I should be returning but I plan on vacuuming It on my own.

They do a satisfactory job the times I’ve been there. Were never as good as Octopus and I’d always choose Octopus over them even though I live right near the Rain Runnel. Unfortunately, Octopus sold out to the very bad Mister Car Wash, which I will never use again.

I wanted to be satisfied so I could have a reliable place to get my car washed, but it’s only marginally cleaner than when I brought it in. There are visible streaked, dirty areas left on the lower half of the car. The wheels are dirty even though I actually saw somebody put a rag on them. He must have not given an eff about doing a decent job. And this was «The Best» package at $ 20. Seriously a waste of money.

I pay $ 20 a car wash when my car is slightly dusty and they have no problem taking my money… and the one time it rained and I have a little mud from my driveway on my jeep and want to have it washed, I am turned away, saying that «it would hold up the line and take too long to hose off the mud»…give me a break, there were TWO cars in line… isn’t that their BUSINESS, to wash dirty cars?!? I will never go here again, they were so rude about it all.

Fabulous! This is the place to go. It’s well worth every penny. We had them do everything. They did an excellent job deep steam cleaning and waxing our car. Hand cleaned every corner and edge. Cleaned windows twice because it wasn’t up to their standards. They used brushes to clean the vents. The car is like new. This will now be our car wash in Albuquerque!

Black is my happy color.
Therefor, it is no surprise I own a black vehicle.
I also am a little OCD with keeping my car clean. I also don’t know how to dry a black vehicle without leaving those tiny scratches that eventually dull the paint. Needless to say, I won’t wash this baby at home.
Thankfully, Rain Tunnel Car Spa knows how to wash cars. Black cars. And they leave it’s black paint factory fresh and the interior nicely vacuumed.
I get «The Best» package which comes with everything I need done for a squeaky clean, black car.
They lose a star for inconsistency. On a few occasions, water drips down my back window leaving water marks. Otherwise, best full-​service car wash around.
You get a discount if you go weekly, but only if you save your receipt or use the same credit/​check card. You also get a 72 hour rain check, so save that receipt. If you go, use the left lane, it is always faster.

After having a horrible experience at Mr. Wash, I found a new full service car wash… and this is it. Extremely reasonable prices, HONEST attendents, and a great wash.
Literally, $ 12 less, for better service than I got at Mr. Wash.
Great job.

Back again for my monthly fleet wash. The service here never let’s me down. Smiles, friendly, and fast. Great job rain tunnel!

If you are not satisfied just let someone know and they will add an extra touch so your car is clean enough to your liking

I’ve been a Rain Tunnel customer at the other ABQ locations for several years. Yesterday I had my car washed at the Old Town location and what a B-​A-​D experience. The sign at the entrance says «12 minutes» for a carwash. It took 40 minutes for my car to be cleaned — and I was fuming by that time.
First, I was charged an extra $ 10 for mud removal, exorbitant. Then I asked for my all-​weather mats to be washed and the order taker said it would be $ 4. The cashier charged me $ 6 for the mats and when I complained she told me that’s what the guy told her to charge. I asked for the manager and was directed to talk with Curtis who was outside helping dry the cars.
Curtis was rude and dismissive, he basically told me the price for mats is $ 6 and «that’s that.» Hmm, so why did the order taker tell me it would be $ 4?
When my car came out it was still dirty, so they had to run it through again. As the driver brought my car out of the wash he was spraying window cleaner all over the windows from the driver’s seat. I have leather seats and am shocked that they spray cleaner all over the customer’s leather seats. I have never ever seen this at any carwash worldwide.
I had paid $ 27 for the «basic wash» and stood nearby observing every person who was drying my car. I had to direct several workers who missed details like the bottoms of the doors, seat trim, the sills, etc. The workers had observed my exchange with manager Curtis and when I stepped up to get in my car the guy leaned over and said, «I hope the rest of your day is better,» and he was not being sarcastic.
I gave two stars for this Rain Tunnel location because the car was really clean when it was finished, but that’s because I stood over the workers and made them do a thorough job. I read through other reviews and see that I’m not the only Unilocaler to note how rude manager Curtis is. This is one car wash I will NEVER again patronize.

Great place. I’ve always taken my vehicles to them. They always do an excellent job. Keep your receipt. They guarantee their work. If it rains within 72 hours of your vehicle getting washed they’ll re-​wash your vehicle free of charge. They use an air hose to make sure and get all the water out of door jams, and mirrors. So you don’t have to worry about your vehicle having any water marks or spots once you leave. I highly recommend them.

I brought my car here to be detailed when I sold it and the staff was very friendly and my car did get clean, when they were finished the security key that I had left in the cup holder was missing. I paid over $ 170 for this and they could not find the key, nor would they give me a refund. They gave me the number of the operations manager and he was able to track down the key for me. Thank goodness!

Ended up in the wrong line — very very slow work. Then learned the prices went up, again. Then, for no apparent reason, my car was parked while cars behind it in the machine were dried.
All things I could get over. But the, when I was told my car was done, I opened the door to a huge puddle on my drivers side floor and wet soapy footprints on the passenger side. The manager said there was nothing to do because my vents must be open. No such issue at Octopus last week. The employee helping clean up the mess put wet towels on my seat. And when I took the floor mat out to shake off the water, it was still filthy with dirt and dust.
The manager made no offer to reimburse me for the cost of the wash, or anything else.
While waiting, another customer noted that her hood ornament was broken during the wash.
Octopus may not be around the corner, but it is worth the drive. Good service, friendly staff, responsive management, and your car doesn’t come back flooded.

Horrible service! Manager Curtis is rude. Didn’t vacuum inside and I paid for a 50 detail! They lost or stole my license plate for the front and didn’t offer a discount for the Next time or any compensation! Octopus it is! Never go here anyone. Very bad place!

Thorough car wash, fair price, fast friendly service.

I feel that Rain Tunnel does a much better job than any other car wash. I think it has something to do with their high pressure air hoses. At other places, they just wipe down your car. Here, after they wipe it down, they go back with the air hose and it gets all the water that was trapped in the little crevices of the car’s body.
Another nice thing they do for you is a 72 hour raincheck. Save your receipt because you can also get discounts.

Got the car very clean. Quick. Reasonably priced. Nice staff.