Valvoline Instant Oil Change

I almost never write reviews but I just got back from the fastest, friendliest oil change of my life. They didn’t «recommend» anything, just flat out asked what type of oil I wanted. They offered to replace my air filter, were up front about the price and when I asked how important it was, they were honest and not pushy. If I were staying in ABQ I would comer here every time.

Fantastic service! These gentlemen had me in and out in under 20min. Pricing is very reasonable and while they did suggest upgrades to my oil choice and replacement of air filters, they were not all pushy. They worked in concert, very much a well-​oiled machine (pun intended!) and their efficiency, professionalism, and overall fabulous attitudes insure that I will be back in 3,000 miles! Thanks guys!

These guys are great, you can tell they care and they work well together. Conrad is the manager and should be applauded for running a nice shop

This location is the one I like, and I have been coming here for long time. The workers are quick, efficient, and always polite. It can get expensive if one chooses to get more than just an oil change. I like how Vlvoline sends out coupons on a regular basis, and that can help put a dent in the bill. So, I will and would recommend this place.

One of the most professional, customer-​focussed service centers I’ve ever been to. They staff is very friendly, fast, and efficient.

Unlike the other reviews, these guys were quick & very attentive. Excellent customer service, they even took my coupon from another Valvoline location! Definitely better than the other chains!

No wait and you don’t even have to get out of the car! I was pleased that I wasn’t talked in to extras (new filters, expensive oil, etc.). In fact, they didn’t even try. I was there a total of 15 minutes. I will go back to this location in the future!

Boy, these guys benefit from the fact you can’t give zero (or negative stars).
(BACKGROUND — I understand the pros and cons, as my car has a turbocharger and requires synthetic. But, I usually change the oil myself, and would rather use conventional and just change it more often.)
I arrive with my wife’s car, and they start the high-​pressure sales pitch for synthetic. No. So, they drain the oil, and come back and tell me that the manufacturer REQUIRES Valvoline synthetic. Er, no they don’t. Yep, right here on their computer — Valvoline 0 – 20 is required. Mind you, I have never heard that anywhere before. Pay no attention to the book, pay no attention to the dealership when they change your oil. Heck, pay no attention to the service manager at the dealership (who I called while I was waiting). It says so right here.
So, after telling me that my owner’s manual is wrong (really?), I am told that they are not liable for any damage to my engine because I won’t listen to them. Really? What if you don’t put oil in it at all? Not liable (ridiculous, right?). At this point, this is bailing water on the Titanic, so I am ready to go. Oh bummer, dude — we already drained your oil — now you can’t go anywhere! Nice, in the Middle East, they would call me a hostage. But, at Valvoline — it’s just our business model.
Rate the oil change? Interestingly, also 0. Said they refilled my washer fluid — they didn’t. Said they checked the air — yup all four tires — 40 psi. So weird — my air pressures were different when I checked it 5 minutes later. Reset the oil change light — yup, check that box. But, you didn’t. Further proof you can’t negotiate with kidnappers.
Interesting note — they don’t list prices anywhere in their shop!!! I think that is just their M.O. — drain your oil and then negotiate. The price for conventional is $ 42!!! For $ 10 less, go to the Midas down the street, where they rotate your tires for free as well!

Still waiting for just an oil change!
Too slow for Wednesday afternoon!!!
Update: Okay, the tech said it was because the last oil change they over tightened the filter so it took them forever to get it off. So I’ve upgraded and gave another star.