Visual Perceptions

I received an eye exam from Visual Perceptions. After I was fitted with the contacts, I noticed that the words were still slightly blurry. When I told the tech, she told me that I just had to get use to them. (My prescription was R –5.0 L –5.0, which was odd to me since my eyes had always been very different).
I just had another eye exam with Dr Robison, he is FANTASTIC! He fitted me with contacts and I can see! (My new prescription is R –6.5 L –4.5).
I am not sure how they could have gotten my vision so incorrect… And that they weren’t concerned when I couldn’t read the lines clearly after the contacts were in. Very disappointed!
But soo excited about Dr. Robison! Going to review him next! :) Go see him, he is the BEST!

Office hours on line say the store is open Fridays until 6. When I arrived to pick up contacts at 5:45, the office was closed and locked up. I strongly believe places of business should accurately communicate office hours.

Great experience here! I picked my frames about a week before my actual exam and they reserved them for me. When I came back for the exam, I didn’t have to wait forever and the Dr. was very very nice. Bubbly and engaging, and made sure that I understood each step of the process. Once the exam was done, she gave me my prescription and they filled everything that day. My glasses were done in about an hour, and I picked them up after work. Told them my insurance plan and no issues whatsoever with that either. Best experience at an eye Dr.‘s that I’ve ever had, and I definitely recommend them.

Wish I would have checked Unilocal first! Staff is less than knowledgeable in insurance issues. Very disappointed in the level of customer service and the ability to try to work out issues. Couldn’t even get Dr Bethel to come to the phone. When appt. was booked, told them I didn’t have insurance. Staff said they would be able to cover it thru insurance since Dr. was a specialist — Was just a tactic to get the business. Got stuck with entire bill and am completely dissatisfied… tried to work with them and only get nasty brick wall… Steer Clear!

Very poor customer service experience. The eye exam was carried out without a problem but my contact fitting turned into a fiasco where I ended up leaving with nothing but dilated pupils — no contacts, no prescription, nothing. As I was trying on various contacts I sat in the exam room waiting for the optometrist for 10 – 15 minutes at a time in between trying new lenses. This back-​and-​forth went on for about an hour before we reached the conclusion that I could not fit contacts while my eyes were dilated. Isn’t that obvious? We ended up getting in a billing/​insurance argument that did not turn out well. I left with the understanding that I was not being billed for anything from this visit so I hope for their sake that is true.
Not happy at all, don’t recommend this place.

I love Dr Bethel; how awesome is she! I was so nervous going in there after years of having zero eye issues, and she put me right at ease. She assured me I wasn’t «going blind» and tolerated my neurosis .lol… I think she’s one of the quickest witted Dr’s I’ve met since relocating to Albuquerque with one of the best bedside manners by far. Do yourself a favor; if you’ve got any eye issues, call her very proficient staff and make an appointment.
V/​r,
Casey Burnsed

Lost my glasses on a Saturday, needed new glasses ASAP. Been a patient at this office for 15+ yrs. They would not give Lenscrafters next door the script because it was «expired» — over a year old. Zero consideration from this office for the emergency and total inconvience and absolutely awful customer service. Never called back to sched a new appt. I’d still be waiting. They lost a customer forever.

I had my first eye exam in 5 years at this office, I’m very impressed with the proficiency and professionalism of the doctor and staff. I’ve been putting off getting glasses for about a year now, while walking through the mall I walked in and they took me right away. After getting my prescription and glasses, I’m now getting fitted for contacts… they have been so patient with me and trying every lens possible over 3 weeks. What a blessing.