McGill’s Rick Airport Toyota

I have never bought a car here but I use parts and service regularly. It’s a dealership so service is a little high but the quality is reliable and they go a little extra if they can. I was in last week because a cop pulled me over and said one of my tail lights wasn’t working right. I have a 2013 Tacom with the LED OEM tail lights. The service tech realized a wire had shaken loose and snapped it back in. They didn’t charge me a dime!

Pushy, very pushy, which lead me not to trust them

I bought a used Camry from these guys about a month ago and the overall buying experience was fine. When I got the car back home, NYC, I was stopped by a cop and told that my car would have to be towed and stored because the dealership had filled out the temporary tag incorrectly and was illegal to have on the road. The cop called the dealership to confirm that it was their mistake so did not issue me a ticket but the towing, storage and expediting of a permanent plate cost me over $ 300. I called the dealership to tell them of their mistake and ask them to at least pay for the towing since the invalid tag was their doing. Originally I was told they would take care of it if I faxed them the towing receipt. When I faxed the receipt and called back I was given the run around by Pat Davis and told she would have to ask her boss. My mother whom was with me when I bought the car called Pat Davis as well the next day and Ms. Davis yelled that she would not pay for the townie called me a liar and said I was probably parked in a handicapped spot and slammed the phone down on my mother who had not even raised her voice and had in truth barely begun to speak.
This is a terrible business and their business practices and lacking to the point of incompetency. Tony Rouse was the salesman who incorrectly filled out my tag and Pat Davis the financial person who was son unnecessarily rude. I would never buy another car from this particular dealership and especially not if either of those two people are involved. I love Toyotas and the car I bought is great but if this treatment and lack of simple clerical skills is the standard at Rick McGill’s, they should be run out of town.

I wouldn’t bother visiting this dealership unless you are ready to purchase a vehicle immediately. The salesperson I dealt with (Doug) was less than helpful in attempting to test drive a few vehicles. I told him as soon as I walked in that I was not purchasing a vehicle and only wanted to test drive a few vehicles as potential options. I was able to test drive one vehicle and check it out. I then got the pushiest of sales jobs. Doug said that I was wasting his time if I was only there to test drive a car. He wanted to know what he could do to close the sale that day. I reiterated that I was not purchasing that day. He would not relent. This was 4PM on Saturday, Oct 5. If you were anywhere near Knoxville, you would know this was during the first quarter of the TN/​GA game. There wasn’t another soul on the lot. I told Doug that if I was wasting his time, I would go ahead and leave. He told me that he basically starves during football season because everyone who stops is just there to look. I took this as my opportunity to leave.
Short story: do your shopping ahead of time and don’t «waste» the salesperson’s time by trying to test drive a vehicle before your drop $ 65k+. I guess another salesperson at a different Toyota dealership will be earning his commission this week when I buy that same vehicle. Nice job Doug…

The only thing this place has going for it is that they know who you are when you walk in the door… after that it all goes down hill… their prices are ridiculous… and it seems like everytime I would take my car into get serived there was also something else that went wrong soon after… hmmmm… I would never ever buy another car from this dealership…