Alexandria Appliance Repair

Like another Unilocaler said, I would probably choose a lower ranking if it was possible. My home warranty company assigned this company to repair my fridge and dishwasher. They scheduled the appointment for a 4−8pm window, which was fine. Around 730, the tech called and said he would be there in 5 minutes. Tech finally showed up at 830, after driving past my house twice and disappearing for 10 minutes between each pass. Tech was ok, and seemed to have slightly more knowledge of the appliances than I did. He was there for almost 90 minutes, and said he had to order some parts. I paid the deductible, and off he went. That was 2+ weeks ago, and I hadn’t heard a word from them since. Yesterday I tried to call them, and at 4:05pm, the phone was answered by a gentleman simply saying ‘Yes?’. I asked if this was the Appliance Repair company, and was quickly told that they were closed, and I could call back tomorrow between 8 – 4. Never in my life have a heard of a service company that closed at 4. Wow. So I called the home warranty company, and was told that the service company ordered the parts only 6 days ago. TEN full days after they had come to my house. They told me that the parts were shipped the following day, and the service company should have them already or by tomorrow. Called them again, and a woman answered the phone, again, not really identifying the company, so I asked her about my parts. She just said that when parts come in, the tech will call me. She had no interest in helping me any more than that. She had NO answer as to why it took 10 days to order my parts, only said that she has nothing to do with part ordering, and that it was up to techs to order. Customer service is completely missing from this company, and I will do whatever I can to let my warranty company know how bad they are. Of course, this is to be expected because these warranty companies don’t really care about the service the clients get, only who can do it the cheapest. Sad really. This company also goes by the name of Accurate Services Tech. Also has terrible ratings on Unilocal.Beware!

Im furious, my upstairs unit is broken and this man tried to get me to sign a paper after he did NOT fix my AC. My warranty company made me use them. (HSA warranty) buyers beware, they obviously use shotty companies. The woman said the person that came to see me was the owner but I’m not sure. I’m going to file a complaint

I have made two separate appointments with them at the recommendation of my home warranty company but they have never shown up although I paid them the deductible via phone. Not sure if they will even come since they rarely answer the phone or return calls. I would really like to get my issue resolved but I cannot get the to come out or return calls.

What a clown. I would never use these people. I agree with the previous posters, the guy seems grumpy on the phone. (they also go by accurate services tech)
on top of that, he kept on lying to me, ruining his credibility and I didn’t trust anything that came out of his mouth. He kept on lying in order to extort more money from me.
I called them, because I knew no better, and my home warranty company uses them. heat pump unit was positioned in a difficult to reach area, which requires a ladder. the heat wasn’t working in my home, and it was cold. the guy that came, opened my thermostat, looked in, put it back. found my heat pump, and was unable to open the side panel, it because it was being blocked by a drainage pipe. he said he couldn’t diagnose it, without opening the panel. then came up with all these excuses, like «this is a two man job,» and «your warranty company will not pay to remove the pipe», and it’s not my job to remove the pipe, which was only a small drainage pipe from the unit. he was just coming up with crazy excuses of why he couldn’t do the job. when I was getting frustrated, I asked him who should I call to detach the pipe? a plumber?
his response was, «oh, I can do it.» and told my warranty company that the job would cost $ 400 – 450. well when my warranty company refused to pay extra for the work to get access to the panel (which was obstructed by a small PVC pipe), and I flat out refuse to pay him that and told him I’d find someone else to do it, he then offered to do it for $ 180(that was the charge just to remove the panel, not including the diagnosis and service repair!). well, I negotiated it down to $ 100 (to gain access to the side panel), and he told me he would have one of his men come by tomorrow, or call to get it done. well, it’s two days later, i’m still freezing, and he hasn’t contacted me. He was deceptive in so many levels, in order to get more money.
1) saying it wasn’t his job to remove the pipe, then wanting to charge me an astronomical price to do it. last i checked, finding a way to open the unit was part of fixing it.
2) saying it was a two man job, then in the end, telling me he was only going to send one man to do it.
3) telling me he’d call me, and i haven’t heard from him yet.
unfortunately, i gave him a $ 100 deductible that my warranty requires, and he didn’t do jack shit. i obviously called my warranty company to complain, hopefully they don’t ever use this company again.
i would gladly be willing to lose a $ 100 deductible than let him touch anything in my house again.
BUYER BEWARE.

HORRIBLE CUSTOMER SERVICE SKILLS. I contacted this company after hours when my HVAC system stopped working this evening, I thought I would leave a message to request a service appointment for the next day. Someone answered the call, but it sounded like I had called the wrong number. The person did not identify themselves as being a representative of the company, and was rude from the minute they answered. I believed I had the wrong number, so I told them this. Not once did this person say they were representing the company after hours. It sounded like a random person I had accidentally called.
So I called back to my home warranty company and confirmed I had the correct number. I redialed, and the same person answered, now even more hostile. Again, he did not identify himself as being from the company or answering on the company’s behalf for after hours assistance. He demanded to know if I was the same person who had called a short time earlier (repeating my phone number back to me), and I confirmed I was. I started to explain that I was confused because of the way he answered the phone. He said he was the person «on call» for the company, and I asked why he didn’t say that when he answered. (I’m calling the company’s business number and getting someone annoyed saying «hello!»).
I couldn’t believe the «on call» person would be so rude to a customer. When I tried to explain why I was confused, he kept interrupting me. I did not get a chance to complete a sentence. Finally I cut in that I’d tell my home warranty company about his lack of customer service, and he hung up on me. LOL. So, within minutes, this company lost my business… and its very possible I need a new HVAC system which could’ve meant a nice profit for them.
I called back to my home warranty company and explained what had happened. My home warranty company put me on hold, and called this number themselves. Apparently this «on call» person told my home warranty company they were not interested in providing service to my home. That’s ok. That’s why there are other companies in the area who provide the same service. I cannot imagine how this company stays in business with such atrocious customer service. I don’t even need to say avoid this company. They will do themselves in on their own. You can’t treat people this way and expect to stay in business.

No one bothered to show up. When I called, they said I made a mistake because they didn’t have me down on their schedule. Would not recommend.

just say no. they didn’t show up. didn’t offer a discount to come again after I had taken the day off of work to meet them. the front office told me «if you don’t want to wait until they can get there you can call someone else.» yeah, i think i will.

This is the best appliance repair company I have done business with. Here is why…
1. My Samsung dryer started giving me problems from the moment I bought it. During the warranty period, it was manageable. Once the warranty was over, it started to become a real pain. I have dealt with two appliance repair companies before Alexandria. All of them were rip-​offs.
2. I called Alexandria and left a message on a Saturday for a possible appointment on a Monday. They called me back on Sunday confirming the appointment.
3. On Monday after reviewing the problem, and pointing out to me specifically what was wrong and showing me the damage to the pieces and how it works, he told me he had to order the replacement parts. He encouraged me to go on-​line and look up the cost for the parts just in case I could find something cheaper than what he found. This at least gave me a rough estimate for the part.
4. He ended up ordering the parts as his costs for the parts he found were comparable, if not a little cheaper.
5. The parts order took about a week to arrive. I got a call from them for each part as it arrived. Once the second and final part arrived, they called me and asked when I wanted to schedule an appointment.
6. I scheduled the appointment for later that week.
7. The job was completed to satisfaction, the technician was friendly, and the costs were great!!!
I highly recommend.

I created a Unilocal account just to write this review: If you use this company, you will deal with a poor front office who isn’t sure who you are, when your appointment is or why you called, limited English-​speaking ability and hence, poor communication about the nature of your problem or when it will be repaired, and, finally, if they fail to do the job the first time (which they did) and you need to call them to return, they will fail to show up at the appointed time. I don’t want to slander them, but I think they realized that they needed to make good on their repair, and no additional money would be forthcoming for them to do so, so they elected to stop dealing with us. You are warned. Good day.

I think the scheduling office has the problem. Our technician didn’t appear during the time window and no on bothered to call us. However, the technician did call (a few hours past the window) and did ultimately show up (he said he was finishing up another job). He fixed our dishwasher and was pleasant. I would give them another go … but the front end of the business needs some help!

Flakes. The guy came out a day after the service rep said he would; he was an hour late. He didn’t have the part in his truck (I have an extremely common model of washer) so he said he’d need to get it from the warehouse in baltimore and come back in the evening. He didn’t show that evening, or bother to call. I call them the next morning; he calls back and says he’ll come that evening. Again, no show and no phone call. Exasperated, I call again; this time he says he’ll come Saturday morning. Again, no show and no phone call. I called one last time to bitch them out, and the rep has called me a couple times since to try and schedule an appointment. Total and utter flakes, don’t waste your time.

Zero stars would be more appropriate, as they didn’t show up. Called on a Thursday and scheduled their next earliest appointment. That happened to be the next Tuesday between 10 – 12. I called Monday to verify and they said that we were the second appointment on the following day. 12 came and no call. I called the office and they told me that they were held up and had to push it back to 12 – 2. 2:30 came and no one called, so I called the office again. This time I got a different person who said that we weren’t in the system and asked for my address 3 times. He called the technician, asked what type of washing machine it was, and said he was sending someone else by 4. 4:30 came and went with no call so I called again. He put me on hold and said that the technician would be here by 5:30. He offered no apology was extremely rude every time we spoke. I finally got a call from the technician who left a voicemail on my phone. One problem was that my wife was the one who was to be called as she was home. He said that he would be there shortly, and as of 7:20 he still hasn’t come. No phone calls. No customer service skills and I can only imagine what the technician would have been like had he actually shown up. if you are reading this, find another appliance repair shop. If one exists.

I contacted Alexandria Appliance Repair to fix my washer. A technician came out yesterday and said it needed a new belt which he would order and bring back today. Today a different technician came with the wrong belt and said he’d have to order the right one and come back on Monday (today is Saturday), but he ended up finding a belt and coming back today to install it. No more than 10 minutes after he left, the washer stopped working again. I called the office and was told he’d be back within 40 minutes. Four hours have passed and I’m still waiting. I will NEVER use Alexandria Appliance Repair again. They advertise that they are «under new management». With poor customer service like this, I’d hate to see what the «old management» was like.

Well a week later after getting the part the dryer got fixed. Getting the part in to the dryer was no small job, they guy said it should have taken him one hour max and it took him almost two hours, thanks to our pain in the bum dryer. The part that gets me to recommend these guys to every one I know, is he charged what he quoted us even though it took more time then he thought; that’s honest old fashioned business cents and that gets my vote every time.