Auto Glass Fitters

Poor customer service. I set up an appointment 5 days prior to the date of service. At the time I made my appointment I was ensured I would receive a confirmation phone call on the day of service for a morning repair. 5 days later on the day of service 7:30am no call. I called to seen when I should expect a technician and was told to expect a phone call at 9. 10am still no call. I called at 11am and was then told to expect a technician between 3−5pm. My whole day was ruined waiting around for nothing! awful customer service!!! I called around found a cheaper repair which was completed within 2 hours of me calling…
Don’t be dumb; find another company.

What an amazing company from the start to finish. All the customer service reps were very helpful. I had a tree fall on my windshield and they helped me out. The price was fantastic and they installed that same afternoon.
HIGHLY HIGHLY RECOMMEND!

This place is HORRIBLE… they tell you they will be at your house at a certain time (9:30 in my case) then, you receive a phone call AT your appointment time and they say oh… i have more jobs ahead of you… it’ll be 12noon until I’m there…
Then… if they’re replacing a window from your car getting broken into like mine, they don’t even vacuum the glass out of the door… following this they walk up to you toss you the keys and say «it’s done» and walk away before you can inspect their job…
Considering calling to complain? don’t bother, the manager is just as rude as the employees… now i’m waiting for them to come back (between 9 – 12 this time… it’s 11:25 I havent gotten a call and nobody is here yet…)
Just. Don’t. Do. It.

This company is outstanding! I called them after my husband told me they were «quick and honest,» when he needed a windshield installed. It was an easy 5 minute process to input my information on their website for a price quote and receive a call from their office to confirm availability and cost. Their quote was accurate, nothing hidden, and cost less than half of what the dealership quoted. The tech came out on time. He was friendly, professional, and absolutely knew what he was doing. He installed a perfect replacement windshield in my driveway in less than a half hour. I will certainly use them again in the future.

DON’T LET THEM WASTE YOUR TIME!
So here’s a summary of my dealings with Auto Glass Fitters:
— Make appointment a week in advance because my FJ Cruiser requires a special trim piece.
— Call on morning of appointment to confirm installation, assured that technician would arrive around 10AM.
— Take rest of day off from work so I can wait at house for technician.
— 1030AM, call again to make sure technician is on his way. I’m told he’s finishing another job and will be at my home around 2PM
— 230PM call again… now he’ll «be there around 4PM»
–405PM (just got this call): technician will not be able to come and complete installation today… No appology. No «sorry you took the day off work»… Nothing. Just a monotoned operator calling to tell me I would need to reschedule.
Thanks, but no thanks. I will take my business to a company that doesn’t overextend themselves to attempt to make money at the expense of their customers having to play these games.
STRONGLY RECOMMEND YOU FIND ANOTHER COMPANY!!!

Somebody broke into my Chevy Express Van over the weekend and besides stolen tools i ended up with broken windshield. I searched online and got several quotes. Auto glass fitters came about $ 100 less than anybody else. After i set the day for work, they called me in the morning and
gave me time window. I suppose to go to their shop, but instead they came over to my house free of charge. Installer was very nice and did great job. He was done in about hour. I really recommend this place for your auto glass needs. It was very smooth ride for me.