Ben & Jerry’s

This Ben and Jerry’s is amazing! We shut down their store in Old Town Alexandria to host our son’s 5^th birthday party. We coordinated with Stephanie, who was an absolute dream to work with. The whole staff was professional and knew exactly how to keep 17 kids entertained and busy!

Was here to recover from a wild night. My lady orders a cookies and cream shake and I order a chocolate one. The place wasn’t even the slightest busy. Yet it was very very very slow. So you’d figure the employees mastered their menu items and would take their time to make a nice shake. BUT NO! tasted horrible. Either their was too much milk or not enough ice cream… STAY away from this location.

Ice cream was nice and cold on a warm day, so a much needed break from walking and being warm. The selection of flavors was nothing impressive as they were all flavors you can get by the pint at a grocery store.
The staff was upbeat which was nice. The décor was cute. The prices were high in my opinion. We paid $ 11 for a kids size cup and a small cup. I could get 3 pints at the grocer for that price. Overall, I would recommend skipping Ben & Jerry’s and head to one of the many other small, local ice cream shops on King Street.

I got a free birthday single scoop!
There are many kinds and it took a long time to choose one. The staffs are really patient for me.
7 layers coconut ice cream and peach mango berries yogurt ice cream rock;))

Great stop in in a great city. Stopped in at 2 other ice cream shops but the family wanted to eat here! Not disappointed!

This place was kind of a cluster fck. Employees just kind of stood there avoiding eye contact until I asked if I could order. I asked what all was on the brownie special and the girl started talking about brownie ice cream… then another girl started telling me about what goes in the brownie shake… no no no I’m asking about the GIANT SIGN with a picture of an actual brownie sundae. Then they were out of brownies so I opted for the cookie sundae instead. The girl then dropped the cookie on the floor while trying to smash it to fit into the paper bowl. It was their last cookie. She just stood there going o_​O until a third employee refunded me and I just left. Dumb.

B & J’s ice cream is always good. what’s strange about this location is the «off» flavor of the waffle cones.

Love Ben & Jerry’s. Had a sugar cone with milk and cookies ice cream. Nothing too spectacular here but it was good!

Are these prices the same at other locations? I was shocked to pay over $ 5 for a small cup of ice cream. Can’t you get a pint of Ben and Jerry’s at the grocery store for less than that?
In any event, the ice cream was good, on par with any other Ben and Jerry’s.

Dropped by this location, with some friends from out of town, a few days ago, and, once again, the place was a complete disaster, it it was very dirty, unkempt, and the staff seemingly could care less about customer service.
I warned my friends that this Ben & Jerry’s was REALLY BAD, and unfortunately it took a visit there for them to find out, first-​hand.
Over-​priced ice cream, with a lackadaisical uncaring staff, which resulted in poor customer service, made for another bad experience at Ben & Jerry’s in Old Town.
AVOID THIS LOCATION!

Good ice cream, horrible open cones at the bottom…

Ben and Jerry’s ice cream is delicious in general no matter which location you get it from, but I wanted to post about this location specifically. We had my daughter’s birthday party at the Alexandria Old Town location over the weekend, and it was a wonderful experience. The manager and staff were very friendly and helpful, and the kids at the party had a great time. Additionally, the party was an excellent value, especially in reference to comparable birthday party options in the region. The store closed completely for the party, and included ice cream sundaes for the kids, as well as several fun party activities. The kids got to take home a tie-​dyed t-​shirt, a party-​hat craft, and a ben and jerry’s themed board game. All in all, a great experience!

I recommend the cones. I also recommend combining two dissimilar flavors on a hot day. It was fun window shopping outside with something cold in hand. Note a plastic spoon and napkin were great to take with me as I really needed them.
I also saw a free cone upgrade coupon on a free map of Alexandria which I missed but would recommend with the benefit of hindsight.
I think the restroom would benefit from a bit of maintenance on the cold water faucet side which had a minor leak.
The staff looked like they were cleaning but the one of the reviewers did correctly observed that the trash can appeared to overflow outside because this is a super high traffic store. Go compaction as this is a problem most small businesses with lower traffic would only dream of.
This is an obvious snack to enjoy while watching the boats and planes pass on the Potomac.

I love the rainbow sherbet but need to get more and great place for birthday party’s. And my favorite employee is Steve Brown.

Their website lists their hours as 12−10pm, but when I came last Friday, the sign in the door said they close at 8pm. Yet I arrived at 7:35 and they had already locked up with the Closed sign on the door and the lady was inside cleaning up. Then I called yesterday (Sunday) and asked their hours during the week. The person who answered said they were open noon– 8pm all week. I arrived at 5:30 today (Monday) to a sign on the door announcing that they have new «holiday hours» and are now closed Mondays, Tuesdays, and Wednesdays. I have a Groupon that expires in Wednesday that I will no longer be able to use, so I suppose I will go to Scoops and request a refund from Groupon.

Ben & Jerry’s is indisputably the best ice cream on the face of the planet. I always stop by and get a large malt, one scoop chocolate, one scoop vanilla, and one scoop coffee. You can’t go wrong.

I’m not a huge sweets guy, but one day while walking around Old Towne I was hit with a hankering for some ice cream. The Ben and Jerry’s happened to be open and ready for my business. Yum Yum. It’s a quaint little shop off of Duke St., with some tables and the ice cream bar. They had a ton of Ben and Jerry’s flavors to offer and a wide variety of cone options (sugar, waffle, waffle bowl etc). A sugar cone with single scoop of cookies and cream ice cream was around $ 4.50

Really long lines out the door and slow workers but the ice cream is always just as good as last time. Three stars for a level of dependability not available at other old town ice cream shops.

Quick and convenient place to grab something sweet & cold.

4 stars for great ice cream
Minus two stars for the ultimate party fowl of closing up shop 10 minutes before closing time. I realize that you are teens who want to count your tip jar and go home, but if you say you’re open til 7, please don’t lock the door at 6:50, its ice cream, not a 3 course meal. I’ll even take it to go.