Bray and Scarff

I recently bought a washer and dryer at the Alexandria store. I worked with Don and got exactly what I asked for and wanted. The purchase was easy and efficient. All of my questions were answered. He even remembered me from a recent dish washer purchase. That was a GE Profile dishwasher and it is so quiet that you can not hear it. The washer and dryer were delivered on time and by two amazing service men who did everything just right… very professional. The only «glitch» was I did not get a call about the time of delivery but before the store closed the night before I called to ask and while that was not Tim’s responsibility he took the time to find out and tell me. I LOVE my new Whirlpool washer and dryer! I always go to Bray and Scarff and will continue to. I must say I am a little nervous if I need service on any of my three new items as that seems to be an issue by reading the other reviews. Fingers crossed!

We purchased several appliances for our kitchen reno. Tyrone assisted in with selection and helped us get the best deal possible. We did a lot of comparison shopping, and Bray and Scarff was right on track. Tyrone made everything as painless as possible, and the delivery of our new appliances and removal of the old ones went off without a hitch. So far we’re very happy with our purchasing experience with Bray and Scarff.

Tyrone Gibson (Manager) is a class act for Bray and Scarff! Great service along with being a great person. I have bought all my appliances through him. Excellent!

My review is for their service department. We had someone come out and look at our dishwasher that we bought from Bray and Scarff about a month ago. Technician said that it needed a part and he would order and come back and install. After not hearing anything for a few days, i called back and they said the work order hadn’t been processed yet (whatever that means). They said they would call me in a few days and then I would have put a deposit down on the part which would take 5 to 7 days to arrive. Most people can appreciate what an inconvenience not having a dishwasher is. Now almost a month later they call today (which is the day they told me last week they would install the part) to say they had forgotten to order an companion hose and it would be a few more days before it arrives. I will never darken the door of this establishment ever again. Total and complete incompetence.

Only providing 1 star because zero stars was not an option! By far the WORST company to deal with EVER!!! Purchased a KitchenAid refrigerator from them last November and the freezer has never worked. Have had service techs out multiple times and it is always the same story, «Oh I need to order another part!» Have tried multiple time to get the manager on the phone at the call center and every time am told they will call me back. Guess how many times I have actually gotten a call back from the manager? You got it, zero times!

We are doing a complete kitchen renovation and were in the market for replacement appliances. We were fortunate enough to visit Bray and Scarff in Alexandria and have Jerome Peterson assist us. They carried all the appliances we wanted (double ovens, dishwasher, gas cooktop with cooking vent and downdraft and wine refrigerator) at very competitive prices. They only sell American brands and we were not able to get the refrigerator and washer and dryer there. Mr. Peterson was extremely knowledgeable and assisted us with arranging delivery on the day we needed for construction scheduling. Communication was very easy and they are a top-​notch outfit committed to customer satisfaction. Rest assured, when we need appliances in the future, we will go to Bray & Scarff and we will not hesitate to recommend this store to others. A terrific experience from start to finish. Other companies could take lessons from them!

When my dishwasher decided to throw in the towel, I soon discovered that Bray & Scarff was the only game in town for the replacement washer I needed. Fortunately, the store proved to be a great discovery. Corey the salesperson provided all of the information I needed, which to be honest wasn’t all that straightforward given the custom specifications of the model I needed. I was really impressed with how friendly and accommodating he was, and it’s been quite a while since I’ve experienced that caliber of customer service. While the individual who installed my machine was a bit salty (apparently he’d gone to the wrong address initially), he warmed up when we began talking and pointed out some important key features before leaving. I would definitely shop here again!

I have purchased a fair share of major household appliances from Bray and Scarff — washing machine, dryer, and dishwasher.
I was never pressured into buying something I didn’t need.
All of the installations sufficed.
I’m awarding a two-​star rating because of the poor quality of the General Electric dishwasher I purchased a few years ago. A part that needed to be replaced cost almost $ 600 — the price of the dishwasher when it was new!
My husband and I decided it was time to forget Bray and Scarff and bump-​up to a better built and higher quality dishwasher.
.

We bought appliances from them. GE café. They came out and measured. When the appliances arrived, the double oven was to big for the cabinet. When they realized this, all the appliances were already removed and outside. We called Bray And Scarff back to help us. No one was willing to help us. We escalated to a manager. He said «there is nothing we can do.» we said the installers are here and can give youth measurements to see if you have anything else that would fit and they stil said that they couldn’t do anything at the time. It was 430 on a Wed. Our kitchen was destroyed. They didn’t offer any solutions. Not «we will put your old stuff back and work with you to find something new tomorrow». They were not even willing to look up their products to see if they had something to fit. Even the installers called them looking for help. No help. They had to bring the old appliances back up and reinstall them. My wife was literally in tears and she is a tough woman. Our oven will not work because they switched out the breaker. The installers were the nicest guys in the world and knew their stuff. I felt bad they had to bring the old stuff back in and reinstall it. House is a mess. Our sales agent was not in the office today. I am giving him tomorrow to resolve the situation. Now they are sending someone else to measure, but it will be two weeks.
Update: They sent new installers over and they did an outstanding job getting the appliances installed. They were in and out in about 2 ½ hours and everything looks great.

I almost forgot to write this but opened my mail today to get a THANK YOU CARD from the wonderful Don Smith to thank your for my recent dishwasher purchase. I thought this kind of customer service existed only in insanely overpriced boutiques, but from start to finish Bray and Scarff has been amazing. I called to check on a price for a high end Bosch dishwasher and not only was Don friendly on the phone, but he called me back in a few minutes with a price that was $ 200 less than what the internet big box stores were charging AND their delivery was half the cost AND he let me know of a couple of rebates I would qualify for that would save me another $ 250 AND he would have it delivered in days instead of weeks. On top of this, which already blew me away, Don sent me a copy of the receipt with extra copies of the receipts attached to the warranty forms that he had pre-​filled out for me in advance with highlights around boxes I needed to complete and sign. I almost fell off of my chair! A couple of days before the dishwasher was to arrive, his head of delivery called to tell me that the box had a big dent in it and while there was only a small dent in the machine on the side which would never be seen once installed, obviously, he was concerned that it was too close to the motor and worried it may have caused damage. So they rush ordered another one for me that would be there in 2 days instead of taking a chance that they could just put it in but have to do it all over again (i appreciate this because Sears has done just that to me and I have then had to take more time off to be there for replacements). The man who installed it was right on time and sweet as pie — friendly to my cat, efficient, and tidy. The installation is perfect; the dishwasher is amazing and we love it. And then to get a thank you card that apologized for the «delay on reordering and any inconvenience.» My goodness — there has been nothing but convenience! So the moral of the story is: BUY LOCAL and definitely buy from Don Smith at Bray and Scarff! I am telling all of my friends and we will definitely be back because I can’t even remember the last time I had such a pleasant retail experience anywhere.

We went to Bray and Scarff looking for a new wine refrigerator. They didn’t have the model on the floor we were looking for, but after talking with the sales rep decided to order anyway. The sales staff was helpful and knowledgeable without being pushy.
The price was average compared to our research, not a big markup or savings.
We opted to have our appliance delivered since the fee is reasonable. However, their delivery window is a 4 hour block of time, and they only call you the day before AFTER 4:30PM to schedule. This makes it very hard to plan your day around the delivery. I’d suggest planning on needing to be home the WHOLE day if you opt for delivery.

B&S has a nice selection of higher-​end appliances at good prices but it’s the customer service that sets them apart from all of their competitors.
Several years ago, we purchased our stove & over-​the-​stove microwave from B&S. We were very pleased with their knowledge, the time they spent with us explaining different features, and the fact that they do not contract out their installation services. When our fridge broke 2 weeks ago, we went straight to B&S. This review is primarily for that experience and I cannot recommend them highly enough.
We bought a new bottom freezer with french door model fridge, in SS, even though the rest of our kitchen was black, simply because it was cheaper. However, the delivery guys had a hard time getting it into the house and it was badly scratched. As a result, we returned the unit. B&S worked with us over email and by phone, took the old unit back with no hassle, and even replaced it with a black unit (even though that model was more expensive) — at no charge. Both deliveries were within days of each other, the delivery guys came on time and were very nice, and we could not be happier with B&S.
When buying appliances in the DC area, there really is only one place to go.

When my fridge stopped cooling (on a Sunday, of course), I went here first to get an opinion on repair v. replace. Don Smith was extremely helpful: talked me though the workings and life-​span of a fridge (i.e., mine was at its end), diagnosed what could be wrong with it, and advised that, at its age, getting a repair guy out to examine it would be more trouble than its worth. He then provided me with a page full of replacement options for my apparently very-​peculiar kitchen — I had no idea having the fridge handle on the right was such an oddity — and went above and beyond, checking with the scratch-​and-​dent department to see if we could fit my budget via that option. Ultimately I went with another vendor, but if I can’t throw him a commission, then Don absolutely deserves some praise. While I was in-​store, another customer was there receiving similarly-​attentive care, so I would suspect this is common at least throughout the sales staff.

I went to Bray and Scarff to try to learn about different appliances for my kitchen, price compare, and see about their service plans. One of their staff, Al Drummond, was fantastic. He spent hours with me searching for options and giving me pros and cons. I was really impressed. I ended up making purchases from another store but it was for no reasons that Bray and Scarff could have changed. I would recommend them to anyone (and they were recommended to me by others also). In particular, I commend their great sales agent, Al, for taking the time and being so well informed and responsive.

I often write reviews when I have experienced poor service, but I am now making an effort to write reviews when something positive has happened. We bought a refrigerator from B&S and they were able to deliver promptly and before they said they could. We were impressed since we were leaving for vacation and needed it installed before we left. Unfortunately when we got back we had a huge leak in the kitchen ceiling. Apparently when the installer turned off the water supply he inadvertantly kicked our drain pipe for the ac unit out of its drain. During our week vacation it continued to drain down onto our kitchen ceiling instead of into the pipe. I called to talk with someone about it and they immedatey sent someone by to take pictures and assess the damage. They called me and asked to get an estimate and after I sent it over two folks called to say they were on it and the reimbusrement for the repairs should arrive soon. Less than a week later a check arrived. I realize that this will cost me time and energy to get the hole fixed, but B&S handled it in an excellent manner and I believe should be commended. it was an honest mistake by the technician and I am sure he didn’t even realize he accidently kicked the pipe since the opening was so tight. I would do business with them again.