Brown’s Alexandria Mazda

Excellent customer service!!! Great selection of vehicles. Very knowledgeable and friendly staff. No too pushy and very willing to work with you to get to the price you want.

The worst!!! I had to try this place because it was closer to my house but would rather drive somewhere further then to come back here. I’ve gone in for simple oil changes. I’ve set it up to where I pay for it monthly with my car payments… they kept charging me telling me I had no such thing even though showed them my physical agreement I had. Then they had to pay me back $ 300 back which I had to continue calling every other week since no one had any idea what I was talking about. The seem to pretty lost all the time. Never going back!

When I go to a mechanic (especially a dealership!) my number-​one goal is to ensure that I can trust the people working on my car. Unfortunately, Brown Alexandria Mazda fell far short of that simple obligation, and for that reason, I will not be returning.
I took our Mazda3 in for routine maintenance. Off the bat, without asking how the car was running or before running any tests at all, the service department recommended a $ 399 «major service special.» In response, I just requested that they run a full service inspection — the standard Mazda checkup — and then discuss if any particular part of the car needed repair. As a middle-​ground, we settled on a «minor service special,» which their website explains consists of an oil change, tire rotation and pressure check, a brake system adjustment, a lube of all hinges and locks, and a full service inspection. The price listed for that service on a card taped to the service desk was $ 129. The cost seemed high, but it was lower than the $ 399 originally proposed, so I agreed. They mentioned that even though I had made a 9:20 a.m. appointment on a Saturday morning, the wait would be about two hours.
So I sat in the waiting room. I pulled up their website, and noticed that they had the «minor service special» listed for only $ 69, not $ 129. So I went back, mentioned the website, and they «agreed» to honor that price — even though, as I later learned, $ 69, not $ 129, is the usual price for the service. Perhaps they should correct the cards taped to their desk — or perhaps they know that unwitting consumers like me will just accept the higher price without question.
To top it off, I got the car back after noon. It is true that they also ended up performing two additional repairs — there were mandatory recalls to which I obviously agreed — but it was still an obscene amount of time to wait for some simple maintenance. And after I drove less than five miles from the dealership, the «check tire pressure» light came on – which was one of the things they had promised to do – but clearly failed to do – in the «minor service.» At that point, I was so frustrated by the wait and the dishonesty that I just went to a gas station and did the tire pressure on my own.

Anthony was great! I came in and I knew what I wanted, M3 sport hatchback. It is a perfect car for me and I don’t really need the bells and whistles. He was wonderful! He showed me the sport and the other two models just incase I changed my mind. The only thing I changed my mind on was the color. I came in thinking I wanted Pearl White but started liking the Mica Blue. I asked him what he thought. He was very honest and said that he doesn’t like giving his opinion because I should pick the car that made he happy. The only thing he mentioned was that the white car I will need to wash more often because it will show dirt more. After that I was sold on the blue… lets be real I wish I don’t have time to wash it every week. We LOVE our car and the service from EVERYONE there! Thank You! :-)

This my first time and last time
— Scott at service is so rude and unprofessional– made an appointed for recall for 945am– we were told 3 hours– waiting 2 hours for a lone car– back at 530 pm car is not ready. This service assistant is the worst with no customer skills. Never again don’t go there– don’t give your money to that place.

I gave the service team at this place two chances before deciding that I will never return.
Let’s go back in time to my first visit. I made an appoint for 8:20am, which I was told was their first appointment of the day on Saturdays. I got there a little bit early and had to wait around for awhile for someone to even approach me in their service center. I was just there for an oil change and to have a headlight replaced. I specifically asked how long it would take so that I could be prepared and make sure that it wouldn’t cut into any other plans I had for the day. I was told that it would take about 90 min for everything to get done. I thought this was great and said go ahead and start on the work. To my dismay, after about 2 hours, I went back into the service area looking for someone to tell me what the hold up was. They just said that they were busy and it would be done shortly (even though I was the first customer to arrive). After another 30 min the service guy (only one apparently working) came to tell me that they recommend some $ 500+ tune-​up package… I explained to him that I’ve only had the car a few months and that the dealer I purchased from had already done almost everything in the package. So I asked him what exactly was wrong with my car that would compel him to recommend this. He said nothing was wrong they were just recommending this based on the mileage and the fact that I hadn’t gone to them for the service. WHAT? So basically, even though my brakes were fine, they wanted to replace them anyway?! I declined the service and continued waiting what seemed like forever for a simple oil change and bulb replacement. I was there more a little more than 4 hours, and when I expressed my frustration over it, I didn’t even get an apology.
Fast forward to this past weekend when I decided to give them another shot. I scheduled an oil change for yet another Saturday morning. I got there at 8:20am among a host of other customers, at least 5 other people were waiting in the service area just to check in. Being suspicious that they overbooked appointments, I asked how long the oil change would take before handing over my keys. They told me it would probably be more that 2 hours! THAT IS INSANE! After going back and forth with the only guy working, let me repeat, ONE GUY WORKING ON A SATURDAY MORNING, I ripped up the paperwork they were having me fill out and left. I immediately called Firestone in Springfield to schedule an oil change for the following weekend. The gentleman who answered was great and said «why wait, come on in now!» Amazingly, it only took Firestone about an hour to do the oil change, car inspection, and tire check. They were busier than Mazda and guess what, they had enough people working to handle it! Firestone definitely has my business from now on, and I will not be returning to this place ever again.

This is specifically about the service department, I can’t comment on sales. but usually the experience in the service department is indicative of what one may expect from the sales department
stay away from this dealership!
you come in for a oil change… 3 hours later. still not done (there was even discussion in the customer waiting room amongst the other customers to see how long they have been waiting… results= pitiful).
they will promise you that your car will be ready by a certain time (non oil change maintenance), and turns out, you have to come back the next day because they haven’t done anything with the vehicle.
when they align the tires, they actually make the alignment worse. I had to fight tooth and nail (for brown’s to pay) for an alternative means of transportation after my car wasn’t ready as promised.
Honestly, I should have filed a credit card dispute. they are not worth the time or effort.
but there is a major road nearby so if you get frustrated and want to end your life, you can just walk into traffic! :)

Had a great experience with these guys about a week ago. I had always had my eye on a brz and one popped up in their used car section and arrived and the test drive was wonderful. I didn’t have the intention of buying a new car honestly, but I asked what they would give me for my trade and they came up a lot to what I wanted. The 10 day payoff was having some hiccups with the bank, so they were again flexible with me allowing them to pay more than what we agreed and I put the money down instead. The used car gm (I can’t find his card anywhere) was great to work with and the finance major bob looked over my credit and taught me how a few things in addition to getting me a good rate. Overall I couldn’t imagine a better car buying experience. Patience, flexibility, and letting me hoon around in a brz that sold itself. Love my car, loved the experience. Thanks gents, you’ll be seeing that blue brz around :)

The entire staff here was friendly and helpful. Anthony is a kind and patient salesman, offering just the right input without applying pressure. He and manager Steve set up an overnight test drive for me and I bought the car the next day. Haroon made it easy to agree on a price and Bob in the finance office, who was also very nice and professional, walked me through the least enjoyable part of any deal with good humor. All of the fuzzy questions and vagaries of a car purchase were handled deftly by their staff, and the appraisal of my old car was completed in short order (although I opted to keep it.) Their facility lacks some of the polish and glamor of the competition, but I’d happily take good service over new construction. Thanks to the whole Brown’s team!

This was one of the dealerships that I spoke to in my search for a 2016 Mazda3. My primary contacts were Anthony and Brian, and I was very happy with their service. They were helpful and informative with all of my questions and were eager to bring over the car I wanted since they didn’t have the exact model in stock. They offered me competitive pricing right off the bat and I could tell that customer service was important to them. Unfortunately, I wasn’t able to go through with a purchase at this location (which is why I’m rating it a 4), but my experience with Brown’s Alexandria was great, and I would definitely recommend them to future car buyers.

Bill Shuey, my salesman was absolutely amazing. I recently got a job in Virginia and I live in the smack middle of DC. I needed a car asap. And I could not have asked for better customer service. I called the dealership and the manager sent Bill to pick me up! YES! they have that service! Bill explained absolutely everything to me about buying a car. I am a first time buyer through financing, and the process was nerve-​racking, but Brown’s Mazda dealership worked with me every step of the way. He explained to me not to worry about Transunion, that Equifax score was the one that mattered most. That student debt is good debt, and that all kinds of factors go into a rating.
Now the price was incredible. I got a Mazda 3 2015 7000 miles, and it was priced at 17, 900. This was a very competitive price. Bill showed the Carfax report and explained everything within the report to me, assuring what was done to service my car.
I had a low credit score and at first my interest rate was really high but Yong Hwang, the financial manager, called every bank; I mean every bank out there. Wells Fargo had its system down, but eventually contacted us and Young got me a 8% rate. Incredible!
Then Bill stayed late, didn’t go home, and made sure I drove out of there with insurance. He even filled in all the lines of the Geico application. I mean talk about customer service. There is no better place. My boyfriend, a sucker for Jeeps, couldn’t stop talking about how amazing they were and he is no softie.
If you need a car– do yourself a favor and ask for Bill and Yong! Good Luck in your purchase.

I was so ready to buy a car here, then they tried to get me to pay MSRP. Loved the car and my salesman was really nice. I’ve heard never to go to a dealership as a single woman but this was ridiculous.

Anthony, my salesman, went above and beyond. He was patient with me when I was deciding on trim and color; he took me on three test drives; he stayed late the night I took delivery of the car; he was diligent about getting a second key cut, and when service took longer than expected, he got me a loaner AND then drove out to meet me to switch vehicles. Absolutely first-​rate.
Sadly, the CX-​5 I purchased has a deep, and fatal flaw: The optional navigation system, and the «infotainment» system, are crippled — they do not work if the car is moving. I’ve never heard of this kind of madness, and in fact have confirmed that this is the case only in the US; in Canada and UK, for instance, an otherwise identical vehicle is fully functional.
This is not a reflection in any way on Brown’s Mazda. While this will, obviously, be my last Mazda vehicle, I would not hesitate to use another Brown’s dealership for its replacement.

Everyone, especially Anthony and Koji, worked with me to successfully complete my trade-​ins towards the purchase of a new Mazda 2016 CX-​5 Touring AWD. The test drive was a nice route that allowed me to get a feel for the vehicle. Even after purchase, Anthony went over in detail the electronic features and how to use them. In hindsight I wish I had arranged financing thru Navy Federal which offers 1.49% for new cars, instead of the 2.99% the dealer arranged through JP Morgan-​Chase bank.
The Window sticker price included the MSRP plus accessories, plus Delivery, Processing and Handling fee of $ 900. My negotiated price was only on the MSRP and accessories. The ‘extras’ actually included an $ 880 delivery charge plus $ 499 processing fee (plus tax and tags), so keep that extra ($ 2,650 total in my case) in mind on top of the negotiated MSRP reduction.
I plan to get pricing on Mazda accessories so will update this review on whether they give me the same discounts as online retailers.

I brought my 2011 Mazda car with approximately 55k miles on it and asked for a overall evaluation of the car for an upcoming road trip of 1500 miles. An hour later, I was told I needed 2 tires, an alignment, front brake pads, a battery, a serpentine belt (my car made no squealing belt sound) and a FEW other items! I found this hard to believe, declined any work and took it to a Mazda dealer in Gaithersburg Md for another evaluation of the car. I later found out NOTHING was needed for the car but a bulb for the tag light, which they replaced for free after I showed them the detailed list of items needed from Mazda Brown. I’ve heard stories before, but never personally felt like a shop was trying to take advantage of me until this situation. Please beware bringing your car to this dealer. Fyi, I would have given –1 star rating if Unilocal offered it

I was ready to buy a car, but their price was not what I was looking for. It was decent, but not great. So I told them I would go back and see if I could find a better deal elsewhere and if I could not find one, come back in a couple of days to get it. Then Brian Bearce walked away from me in a very rude way. The other guy I was dealing with was Brandon Morris and he was extremely nice. Brandon went to get me outside before I left and told me that because Brian had been so rude they would actually lose money on the car and give me an extra $ 1000 discount. It was still not the price I was looking for, but it was close so I agreed to it. While they were processing the paperwork, I read some Unilocal reviews and read that they had done this before, so it was a sales tactic. That really got me upset because this is my first time buying a new car and they ruined my experience.
I would advice you to go to another place. If you go here, ask for Brandon (definitely not Brian!) and tell them straight up that you know their tactics/​games and not to do those things.

To preface this review, I would say that Unilocaling a car dealer is very hit or miss. You could deal with a great salesman at a «two-​star» dealership or a terrible salesman at a highly-​rated dealership. You can go back to the same dealership on different days and have a completely different experience. There are just too many variables when buying cars, so take every review with a grain of salt.
In my case, I had a great experience purchasing a 2016 CX-​5 Touring AWD from Beau and Haroon (GM) at Brown’s Alexandria Mazda.
I used USAA car buying service to determine local offers, then negotiated over the phone among a few dealers in the area. When Beau and Haroon gave me the best offer on the phone, I was half-​expecting that they were going to renege on that price after I walked in the door that same day. Fortunately, they honored it exactly as discussed. Our entire face-​to-​face discussion on price and trade-​in value took barely 10 minutes. Beau was respectful and friendly the entire time, and if I declined an option, he let it go and we moved on.
If YOU do your research beforehand, things will go quickly and smoothly. That means knowing what the new car’s cost should be, what fees go into the final price, exactly what model and trim you want, if you want any options, knowing your own trade-​in value, etc… There are more than enough resources online to figure all that out.
All dealers will know if you’re serious and have done your due diligence. What I liked about Beau, Haroon, and Yong (Financing) at Brown’s Alexandria was that they recognized it, and dropped all gimmicks immediately (minus a few insurance/​extended warranties that I declined). We closed the deal in just over an hour. That, I think, is less common in this business. I couldn’t be happier with my car buying experience and my price.

BEWARE !!! EXTREMELY AGGRESSIVE SALESMEN !!!
They’ll treat you like as if you OWE them a car… in my case they first LIED to me that they have the car I was looking for, and when I showed up and they didn’t have the vehicle I wanted, they tried to sell me what they had on their lot, and the Manager showed me BS spreadsheet and telling me about how much he is losing by selling me the car, smh, the reality is a car dealership will NEVER lose money when selling any car…

We brought my car here to drop off for some work and the guy who helped us was very nice, friendly, informative, and not pushy. He called promptly after we dropped it off and talked us through what needed to be done. He didn’t push when we decided not to get everything done at once. The prices were average for the area as well.
When we came to pick it up a few days later we walked in and a man at the counter didn’t even look up from the computer or greet us. We just stood there and waited. A good minute or two later he looks up and says ‘Do you guys need help with something?’…Well, yea thats why we are standing here.
He takes us into another room to speak with someone else and on the way he asks us ‘Did someone call and tell you it was ready?’…Yes, we aren’t going to show up and demand our car before we know it’s ready.
The guy in the other room who rang us up was semi-​pleasant. He wasn’t super friendly but he wasn’t rude like the first guy.
After we paid a pretty penny for the work we walked back through the first room where the first guy was seated and now a woman. Neither of them said a word to us as we left. No ‘thank you’ or ‘have a nice day’.
It would have been a better experience if we didn’t feel like we were bothering them when we came to pick up our car.

Everything you hate about high pressure sales tactics is alive and well at this dealership.
I showed up at Brown’s perfectly willing not to buy a car that day. But the salesmen would not take «no» for an answer. So, after I explained that the deal they were offering me was not good enough, the young salesman walked away in an angry huff (real or fake, it was annoying) and returned with his manager. The manager acted offended that I would not just accept their offer and — as soon as I was ready to leave — he suddenly found another $ 1500 discount to offer.
Now, angry sales tactics aside, I could have been happy. I actually ended up with a pretty good deal on CX-​5 Touring.
But the salesman had let me test drive a Grand Touring. And, there were some differences that I did not notice and they did not share with me.
For instance, even though the seat controls look identical, they are not. The Touring does not let you raise just the front end of the seat. As a tall guy, I need that extra thigh support and don’t have it. Any drive more than 20 minutes long gets pretty uncomfortable. I am trying to compensate with cushions … but that is far from ideal.”
I also noticed that the Touring also had Sirius XM in the infotainment system. When I got home, though, I noticed it was «greyed out.» The Touring does not come with Sirius.
Fair enough. I could have researched more. So, I called up the dealership on Monday (I bought the car on the Saturday before) to find out how much it would cost to get Sirius installed. Wednesday came around, and I still had not received an answer. I called again, found a manager, and that manager told me that it is impossible to add Sirius — even though it is available on the Grand Touring and it is a greyed out option on my Touring.
Oh, and he added that it was now too late to return my car for a Grand Touring.
I would give these guys just 1 star, but the last manager I spoke with was very nice and just conveyed the bad news he had to give. The finance guy also was very nice, although he tried to up-​sell me on a million different types of insurance and protections.
In the end, after a very tense stand-​off, I did get a good deal. Mazda’s are great. Just try a different dealership.