Cfm Management

This company doesn’t seem to understand what customer service is, even though that’s the entire point of what they do. It regularly takes a week+ and several voicemails and emails to get any response from them, and the response is usually angry/​frustrated that we dared to bother them. Given the amount of money we pay them it doesn’t seem unreasonable to expect a response within 1 – 2 business days, especially since we must contact this company for any common area work, including issues with water pipes that should generally be resolved quickly. If you’re looking for a new management company stay far away from them!

It’s very hit or miss with this company. Employees are not particularly responsive nor do they appear to have any customer service background. This company has managed my community at least since 1995. While our on-​site manager is fantastic, everything else is merely adequate. For example, on ²⁄₁ of this year, I sent an email requesting a statement to the name provided to me by the receptionist as the appropriate contact for our community — Zenia. As of today, I still haven’t received a response. I called in with a request to speak with Zenia’s supervisor but before even allowing me to finish my request, the receptionist immediately cut me off by connecting me directly to Zenia’s voicemail. I had to call back and asked the receptionist to connect me to Zenia’s supervisor. I was connected to Rosa. I explained to Rosa both my concern that Zenia had not responded to my request and also that the receptionist had cut me off and connected me without allowing me to finish — thus not providing me with what I really wanted. Rosa asked me to forward the email I’d sent to Zenia, however, she did not offer any apology for the fact that I had to wait so long, not receive a response or the fact that the receptionist failed to even listen to me. This is how what started as a simple accounting request turned into a frustrating, week + long ordeal and leaves me feeling annoyed with all 3 of the people I had to deal with. I don’t even know, at this point, if my request will get handled this week.
My suggestion — don’t expect to be treated like a «customer» with this company. They are merely checking the boxes and calling adequate service good enough.

I have deal with one person, her name is Helda. And she provides the worst customer service ever on earth. I mean if you don’t like having to help others or solve problems for others, don’c pick this field.
So I recently moved to one of their property, and have no idea how to pay the condo fee cause they don’t really mail you a payment slid. So I called twice to the office and left messages both times since she never picks up, and never gotten a call back.
Few days later I called again, this time she answer, but with the most laziest voice one can have, like she just took a nap and was mad at me to woke her up.
I went ahead and told her my situation, she answer: you don’t need a payment slid, you just need a check.
I go, but I don’t have an address nor an amount to send to, who am I sending the check to?
She answer with an annoying manner, *insert address* not even asking me if I have a pen or if I’m ready to write it down. She just started giving the address.
I was so mad and I hung up the phone. I ended up being charge late fee and all that, due to their poor decisions of hiring such an unhelpful and useless staff.
I ended up googling for all the information and send in checks with random amount.