Cox Solutions Store

My pro rated service for 5 days was $ 100+
Beware!!! Get an antenna. There really had got to be a better way/​service.
I don’t know why I ever went back. Deals only for new victims, then x months later you get stuck. Especially sad when the service provided is erratic.

I had to go in to the store to swap out boxes on 11÷24÷14 and I was dreading it — I guess it’s still PTSD from previous experiences from Comcast and even Verizon. But it was the simplest and friendliest transaction I have ever had with a TV/​Phone provider. Chris was friendly, genuine and thorough. I was thrilled when I moved to an area where I had another option to the providers listed above and Cox made setting up services easy with no drama and have not had a major problem. I hope it stays that way.

I realize that I am suppose to hate my cable company for a number of issues, but I just can’t say that at all. For the most part, Cox Cable has always been fairly reliable, and this store has helped me save a bit of money with special offers and temporarially suspending service for extended vacations. In fact, when my internet modem had to be put down like Old Yeller, the guys and gals at Cox hooked me up for half price.
Sure, paying for cable sucks, but for over 10 years, I have been mostly satisfied with the service at Cox. However, as soon as my cable goes out, or I have to wait all day for a cable guy that never shows, I’m certain that I will be one of the first to cry, «Et tu, Cox Cable?.. Et tu?

I called the customer service number. I wanted the Economy Package with the Sports Pak. Initially I was told that I needed the Advanced Package in order to access the Sports Pak, but an exception was being made. I was quoted a price of $ 38 over the phone. When I went to pick up my cable box I was told my monthly price would be roughly $ 80, not the $ 38 I was quoted. The reason? You can not get the Sports Pak with the Economy Package, but this is not what I was told over the phone. The representative, while polite, was inept navigating through the various screens on his PC and was struggling to give me any information on this mix up. After 35 min, I walked away and now I’m on the verge of ordering Direct TV. I am very disappointed.

I get no where near the near the bandwidth I pay for every month. In fact, my up-​speed is regularly under .15Mbps! Thats .15(!) and thats crap. My packet loss has had an avg of 20-​some percent, too. Makes gaming or any sort of remote management impossible. The tech that made my original install smelled of sweat and pot and left ALL the cable wires and connection out and exposed in our trash roon… the cables hang down into the trash cans.
Sloppy, lazy, ineffectual and expensive. And the fuckers have the monopoly on Alexandria. Fuck Cox and fuck Alexandria for permitting this. Bye-​bye.
Like another poster, I can’t believe I’m saying this: I miss Xfinity

Like another Unilocaler previously said, I’d give this «business» a zero if I could. The service is AWFUL. I’ve been fighting them for years! Finally I got some bad Internet wires fixed behind my house, after ive been promised this for a YEAR. Obviously they didn’t call and just showed up. Luckily i was home to let them in my backyard. Had to Leave an hour later for work… You’d think the problems would be over… nope. I guess while fixing Internet line, they f’ed up the cable one. The «supervisor» on the phone said that I have to call their Internet department. isnt it the same company? Before I get a different provider, I want to know who is the person/​people that are responsible for the quality control? Does anybody care?

This rating is for Cox in general. This store location in Alexandria is the closet one to my house.
No phone call or email when they were coming or they changed it. I originally asked for Thursday July 5^th. Took off that day and now find out they actually scheduled on July 9 without letting me know. I had to called and asked when and I didn’t see any rep today. They told me «sorry» and don’t know who set it up and never notify and no note at all. I have two accounts with them at two different home, I’m so closed canceling it because of bad customer service/​communication.
When the REP come out for the service, the REP is actually nice and friendly. I would rate 4.0 out of 5.0 stars overall on the Tech that come out.

1 star seems generous, but since it’s my only option… I will go with 1 star.
Too many issues to address (billing, service, etc.) but sadly in parts of Northern VA, it’s all you have.
If you do have choice in your area, do NOT choose Cox. If you don’t have choice, try to suck it up, and find a house where you can get any other cable provider.

I like the fact that there’s a ticket machine… although, based on my visits, I’m not sure I really needed them because there weren’t many people and the wait time wasn’t long at all.
As for the COX service I’ve never really had that big of a problem with them.

The service center was very fast and they were able to answer my question very promptly. Their ²⁴⁄₇ tech support are real people with real knowledge and can actually help you. You may wait a while on the phone, but it’s worth it.

Can’t believe I am saying this, but… I would prefer Comcast. I’ve been seeing all these commercials about how great Cox is, and was excited, until I actually got it.
Internet is slow, phone call quality is low, caller ID costs extra, you need to dial a million numbers to get to one person… ugh. Internet quality is so bad that I can barely Skype with my overseas solider — not cool.
Thankfully, Verizon is working on getting FIOS in my area. I cannot wait. I know this probably does not help anyone, because if you want cable, you have to use Cox in this area… but still. It feels good. If you are reading this and moving here, maybe consider some sort of Dish/​DirectTV/​Verizon/​Cox combo, instead of the Cox bundle.

I would give you ZERO stars but I can’t. Not only that but I every single day the cable freezes for at least 2 hours straight throughout the day or night. Why am I even reviewing this?! It’s not like there are any other cable services available to us in this area!
Take this!
How wonderful is it to live in an area where no competitor cable/​internet services are available? Cox, how nice of you to have a massive outage for over 8 hours during the World Series. Tried to call you over 14 times today and the line was busy for hours. All my man wanted to do was come home from a long days work, shower, eat and watch the game. But noooo you had to ruin it for him. If you had a face, I’d punch you!

I worked for Cox for several years. I spent the last year of my employment with the company working at this retail location part-​time while I finished up school. I have come in here about 3 times since I left the company. All three times I had an issue with the service provided by the rep in the retail center and they are the same issues I spent nearly all my time correcting as an employee of the company.
Cox’s service is not all that bad and quite frankly I have been quite happy with it for years. This review really is only about this particular retail location.
Here goes. As stated earlier I have been here 3 times as a customer. Each time I came in to get 1) a DVR 2) an HD-​DVR and 3) a regular HD box. I would ask the rep to write down what my monthly rate is, every single time the rep was off. For trip 1 I had to call the call center because the rep did not arrange the services on the box correctly. The rep was actually quite rude and just wanted to rush me out of the store. Trip 2 same thing, rude rep who wanted to get me out of there as fast as possible. This rep actually offered me a promotion on the HD-​DVR telling me the HD was free for 3 months. After going to the website to look at how much HD normally is I realize COX DOSENT CHARGE EXTRA FOR HD SERVICE ANYMORE (they did when I worked there, an HD box was like $ 10 more than a normal box). So this rep offered me a promotion on something that was free? She couldnt of given me a DVR promo becaus I already had DVR, if I know that SHE should of. Trip 3, I come in to get a regular HD box, actually I had no problems here.
1 out of 3 guys, not very good odds.
I have another complaint. When I asked if Cox had DVI cables no one knew what I was talking about. If you work for a cable company and dont know what a digital video interface is than you should look for another job.
So really the problem about this place and other cable providers is that they put people who don’t know what they are doing out there on the forefront of their company. Some of these customers that come into the retail centers I almost guarantee you will know far more about the services, installation and general methodology of modern audio, video and internet technologies than the employees representing the company. They really need to train a huge majority of there retail staff better (this includes many of the reps in the call center).