Dale Photo Imaging Center

I use Dale Digital Printing for my business and personal printing needs because the customer service is impeccable, the pricing is competitive, and the quality of their work is top-​notch. Hands down, the best printing shop in the DMV.

this business was terrible. they overcharged, the owner was rude and when i called with a question on a saturday the phone was turned of. i went with a groupon, which they did not honor. the worst thing was that they charged me for more photos than i gave them. as it was on a disc i did not see this until later. i found the owner intimadating so will just eat it. wish i had read the other reviews before using this place.

I stopped in for a passport photo, which came out okay, but there is just NO REASON to be as rude as these people are!
When I arrived, both manager and employee passive-​aggressively ignored me for a solid 5 minutes. The manager was assisting another customer, and the employee was working at his desk, but there was plenty of room to acknowledge me or say, «I’ll be right with you.»
When the manager finally spoke to me, I told her I was there for a passport photo. She acted annoyed and grudgingly said she’d see if her employee had time. I started to explain that I’d already called ahead, and she bit my face off.
Next time I’ll give CVS $ 11 for 3 minutes’ work.

Wow, where should I even start with this place?!
Horrible. Bad. Shady.
I came here for a business related project and was talked into going with the company by one of their employees. The quality of the final product looked like something that I made with my printer at home. Actually my home printer would have looked better!
I would not recommend this place to one of my enemies, let alone a friend or family member.
Avoid it early on — I wish I would have!
And lastly — the owner has a terrible sour attitude!

I’m giving this one star… because… you have to at least give it one star.
I’d give it «0» if I could.
Where to begin?
I know! NOTHING WORKS!
I attempted to get three lousy pictures from my camera submitted in order to get them printed as photographs. That… is apparently not possible at this site.
The «add photo» button kept rejecting my three photos with no reason as to why– it didn’t even attempt to upload them. So, I checked the tutorial. The page the lady is on in the tutorial looks absolutely nothing like the one I was looking at. She’s telling me to click on things that are simply NOT there.
Dale Photo Imaging– if you are going to have a tutorial… make sure the damn thing matches your webpage.
I attempted to log on to the live help. Selected the drop down for «Problems Uploading»
Which… is apparently… NOT a valid selection? IT’S YOUR SELECTION! YOU PUT IT THERE. I didn’t MAKE IT UP!
After ten minutes trying to get to a live person to talk to– I gave up.
And, then, I came to Unilocal.
HORRIBLE.

Absolutely awful customer service. I requested a quote for a project three times and never received a response, despite being promised one several times. Terrible. Would not recommend them to anyone.

Shoddy Work, Over Priced and Dishonest!!!
I used Dale photo and Imaging Center in Old Town Alexandria a few months ago and the customer-​merchant relationship went south very quickly due to the owner’s poor attitude.
Everything started off fine. I had some business cards printed for our company and when we received the product it was not acceptable. (I should have gone to Kinko’s and saved $ 300) but I digress.
To cut to the chase, I told them I was unhappy with our faded logo and paper stock which looked used and very worn on the edges?! Bottom line, this customer wasn’t satisfied! When I told them that I wasn’t happy with the product. The owner made many excuses and begrudgingly decided to redo our order (at no charge). There was never any yelling or screaming just discussing their unsatisfactory work. Hey, whatever happened to the customer is always right?!
I received the corrected order (so I thought) only to discover an even worse job. Our company logo looked bad (on 90% of the cards) — If it could look good on the first 10 pages, why did the remaining cards look so bad? Also there was the same old looking paper stock. The pages weren’t crisp, clean and new looking,; they were like the first order. Just really bad card stock and faded colors.
To make matters worse, they charged our company Visa card twice, even though I was told they weren’t going to charge us for the (very bad) reprinting job. I questioned the owner about the charge and she said she had to charge us because she ended up losing money on the deal. So when all said and done, we paid almost $ 400 for a product we can’t use.
Our company staff was shocked by her poor attitude and lack of concern for her customers. My advice is… run, don’t walk… away from Dale Photo Imaging Center in Old Town Alexandria.
I give them no thumbs and one star and even one star is too much!